Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Very satisfied
on November 26, 2010
Posted by: Very Satified Customers
from Tallahassee, Florida
We use our brewer every day, 2 cups in warmer months, 4+ in colder months. We are extremely satisfied with this product. I am a bold coffee drinker and my wife is a flavored coffee drinker. The brewer makes great coffee for both of us. One caveat - our first brewer stopped working within 1-month (bought at [...]). We contacted Keurig Customer Service and had a replacement within two days. I call that great service!! This review would have been 4-stars for the initial failure, but Customer Service more than made up for it. Our (2nd) brewer is now 9-months old and works perfectly.
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE MY KEURIGS!!!!
on November 26, 2010
Posted by: Keurig Lover
from Paradise, CA
I have purchased 7 Keurigs and 1 Breville coffee maker. I LOVE, LOVE, LOVE all my Keurigs! I personally own a mini, 2 Platinums, a Special Edition and a Breville. I purchased the Breville to upgrade to a sturdier machine. I bought a Platinum and a Mini for my motorhome. Yes, I have had numerous problems and had to have a machine replaced 3 times. Once, right out of the box! I ran the initial water brew, BUT, water brewed with small black grains in it. I had never brewed with a K-cup, ONLY water! It was pretty upsetting. Thought I had been sent a refurbished machine. Their Customer Service and Specialist agents were great and replaced each problematic machine. I cannot go without my Keurig!! I, too had one agent that wanted me to go thru all the descaling and this step and that one, no matter how many times I told her how many I have purchased and used.....BUT in the end they were wonderful and compensated me quite heartily for my extreme inconvenience. I purchased 1 Platinum and 1 Mini for a friend. The mini is for their Pop Up Travel trailer. I gave one of my Platinums to a friend so I could upgrade to a 5 cup selection. They love theirs so much they bought a mini for their vacation Camper. I was afraid that the 2 I gave to my friend might have a malfunction and I would be embarrassed. I advised them of the problems I had had and how GREAT Customer Service was to me and how they stood behind their product if they ran into a glitch. They have not any problems. I am sorry to hear of the problems that others have had....remember, I had them too more than once! But the Keurig and the wonderful coffee, ease of use, has me smiling and looking forward every morning to that cup of coffee. I am very pleased with the varieties of coffee as well and I was a die hard french press lover for many years. All in all I heartily recommend the Keurig.
Pros: Durable, Accommodates All Cup Sizes, Multiple Settings, Great coffee flavor, Stylish, Easy to use, Fast brewing, Allows choice of variety
Cons: Lack of quality control
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Here We Go, Again!
on November 26, 2010
Posted by: Former Fan
from NJ
I've just received my third brewer. My first lasted about 11 months. My second started giving me trouble in about 6 months. Customer service tries to be helpful, and they've never hesitated to replace the defective brewers; but I'm tired of all the descaling, tests, phone calls, etc. It's a great product when it works, but if the third time isn't the charm...I won't bother to request a replacement. I'll give away my K-cups and be in the market for something new that is more reliable.
Pros: Easy to use
Cons: Problem Prone
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
not THAT great....
on November 25, 2010
Posted by: coffeelover
from usa
I ordered this product for myself for christmas last year. it worked well until only 2 months later when it would only brew a half a cup then th emachine would shut itself off! the good side was that after calling the company they promptly replaced the machine and were very accommodating and apologetic. my new one has been working well and I am very pleased so far...
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love it!
on November 24, 2010
Posted by: Lylu
from Menomonee Falls, WI
To avoid clogging and frequent descaling I use bottled water. I've had my unit for 3 years and have only had to descale it 3 times by running vinegar thru it. We have it set to turn on for when we get up in the morning and shut off 2 hours later. We leave it on longer on the weekends. It has only short-cupped once; wasn't a big deal, we unplugged it, made sure it was clean, and it re-set itself just fine. I'd have a hard time replacing it with anything else - I'm in love.
Pros: Multiple Settings, Easy to use
Cons: Need to use bottled water
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Gotta Get This One!!
on November 24, 2010
Posted by: SixPakLady
from So. Calif.
Making my own fresh brewed coffee every morning sure beats going to the local coffee house! And the money I save on gas and those expensive designer drinks, makes this system the best for me. Not to mention I have a never ending choice of coffees!!!
Pros: Durable, Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
It lasted a year anyway...
on November 22, 2010
Posted by: exotiq
from Titusville, FL
I purchased the Platinum unit Dec. 2008, by Dec. 2009 (when the 12 month warranty expired), it died on me. It had been experiencing inconsistent results approx 6 months into ownership and progressively declined in the remaining months. I thoroughly enjoyed my brewer when I first received it. It is unfortunate that it didn't hold up longer than a year. Maybe I'll consider the Cuisinart model next time--Maybe theirs is a more durable model? I'm hopeful that Keurig will improve on their mechanic/electronic functioning of their brewers, otherwise, I was pleased. One other note--They need to produce more 'milk-based' products since their hot chocolate blends lack in the 'creamyness' of milk and rich flavor.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: Not so durable, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
[...]
on November 22, 2010
Posted by: TJ
from Colorado Springs,CO
Like some of the other posts, we had problems after descaling/cleaning the unit. But it was quickly resolved after calling Keurig. After a little bit of trouble shooting they are sending out a brand new unit. They customer service ing dealing with this was great! We love our brewer, it makes making coffee, tea & other drinks so fast & easy. I would never go back to regular coffee machines. Love it!!!
Pros: Convenient, Accommodates All Cup Sizes, Easy to use
Cons: Doesnt always brew full c, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com