Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
I Won't Purchase This Product Again
on November 30, 2010
Posted by: Disappointed
from South Lyon, MI
After the water stopped flowing through our first Keurig six months after we got it, we called the company to complain. They were very friendly and sympathetic and offered to replace our coffee pot at no cost. That was great! Except that the second one died only four months later. It was the same problem - we were literally beating the machine to get the water to flow through (and, yes, we cleaned both of them on a regular basis). We're not fans and would probably not buy another Keurig.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Review of brewer AND Keurig as a company
on November 29, 2010
Posted by: LtLtrickster
from Greensburg PA
This review is as much about Keurig as a company if not more so than the machine. I have/had a keurig platinum series brewer which i have been using religiously since i purchased it aprox. 12 months ago. Yesterday the machine proceeded to stop working properly which prompted a call to the keurig number listed in the trouble shooting section of the manual. I spoke to an intake rep. who took down the necessary info and then transferred me to a support tech (Chris). We reviewed the brewers apparent issues, he guided me through some trouble shooting fixes (fairly quick process) and upon completion he determined my brewer to be "defective" He promptly issued the shipment of a new updated brewer and 2 boxes of K cups for my trouble and replacement of the several i lost while trying to get the unit to brew, which was more like 6 K cups and not 2 boxes. I am EXTREMELY impressed with the service i received and Keurigs efforts to strive to take care of me as a customer. I love/loved my platinum brewer and hold out high hopes for my new unit, but will take great comfort in knowing if i should encounter any troubles Kueirg will see to it that they are resolved. Thanks so much to the rep. Chris i had the pleasure of dealing with on the phone, and thank you Keurig. It is nice to see that a company will work to see that its customers are happy and properly taken care of as that doesn't seem to happen much any more. Just a quick note about the stars i gave the unit in my review, when the machine functioned properly it was perfect, but given the fact that it malfunctioned (and they are some what expensive so one would hope they would not encounter such problems) i tried to be fair in my review of the unit. But again, when it was working properly the unit is/was a dream and i don't expect to have any problems with the new unit. These flukes do happen from time to time.
Pros: Multiple Settings, Easy to use, Stylish
Cons: Unit malfunctioned
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Let Down!!!
on November 29, 2010
Posted by: Mamakat
from Discovery Bay, CA
I loved this machine from the day I got it, I even recommended it to complete strangers in the store. However I've had my machine almost one year and as many ohters have stated it has quit working. It fails to pump water, or brew the right cup size, turns off on it's own and other times just brews the whole tank and floods my kitchen. I have 3 other family members who all purchased machines around the same time from the same retailer and they have all had the same problems. I called customer service and was not impressed. They told me to check the needles for clogs, told me I needed to descale it every month even though I ALWAYS use bottled water, and when I asked why the descale indicator light has never come on they said "don't wait for that just do it every month." I was then told that the problem was caused by the coffee pods having air in them. So they told me if the pod is "puffy" on top I need to place it in the machine and push down on it first before closing the lid to puncture the pod and release the air. I then asked the customer service rep if he owned one of these machines and he said no...I said then you don't know that by doing this the lid will close on my finger and the top needle will puncture my hand...not sure Keurig wants to tell customers to do that. At that point I told him I didn't appreciate him making this my problem, there is clearly an issue with the machine. He finally said they would send me a new one. Not to hopeful after reading the other reviews that this one will be any better. My parents are on thier 3rd one. Bottom line WAKE UP KEURIG!!!QUIT PUTTING THE BLAME ON YOUR CUSTOMERS AND MAKE A BETTER MACHINE!!!
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
worth every penny!! BUY IT!
on November 29, 2010
Posted by: Coffee-add-dic
from Houston, tx
I really do love my Keurig, Ive been a big coffee drinker since i was 10 im 24 now and I bought this awesome machine because i live with my parents ..working going to college and im always on the go . My mother makes aweful weak coffee and my dad puts up with my moms bad coffee making skills so i was sufuring spending money on starbucks, Went and bought this baby and im hooked! But the downfall is I hate the fact i cant use my Big tall coffee Cup because its the one that fits in my cup holder in the car, so i have to use the measuring cup then in my cup .. but other than that i say buy this sucker! its awesome!!! LOVE! its LOVE!
Pros: Durable, Stylish, Great lines of coffee, Multiple Settings, Easy to use
Cons: Limited Cup Sizes, My cup is too tall
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Would not recommend Platinum Machine
on November 29, 2010
Posted by: CoffeeClutcher
from Plantation, FL
I have had to have my Platinum Keurig replaced now going on the second time! It only lasts a year no matter how good of care you take of it. I constantly follow the directions and clean it all of the time and at the proper times and still now again only brews a partial cup.[...]
Pros: Coffee gets made quick, Stylish, Coffee tastes good
Cons: Limited Cup Sizes, Complicated
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
I LOVE IT BUT ITS TO LOUD
on November 28, 2010
Posted by: PEACEKEEPER
from FLORIDA
I GOT IT FOR MY WIFE AND I USE IT NOW SINCE CHANGING TO WHAT I LIKE IS EASIER WITH THIS MACHINE.LIFE IS GREAT!!
Pros: Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Really like this unit
on November 27, 2010
Posted by: Bouncer
from Near Cincinnati, OH
We bought this in June 2007 after seeing one at our friends house in Texas. My wife and I each use it at least three times a day and 99% of the time it works without a problem. We have been short cupped a few times, though. Most of the problems we have had are with the K-Cups themselves. I call it a "blowout" where the top sealed lid of the K-cup opens up and grounds spill over the top of the K-cup, down through the K-cup holder and into the coffee cup. We have also had the gasket that is around the upper needle come loose and fall through the bottom of the K-Cup holder into the cup of coffee. In the time we have had the unit we have only had to descale the unit once and that was two years ago. It will be descaled again tomorrow. We have a water softened and a 2-stage under-sink water filter (particulate for sediment and carbon for taste)
Pros: Easy to use, Visible water resivoir, Multiple Settings
Cons: Somewhat noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Good When It Works
on November 26, 2010
Posted by: MzLura
from Woodstock, GA
Bought the Platinum and stored my Special Edition Unit (per instructions) for vacations and when entertaining large groups. Surprise, it didn't work when needed - had to throw away as it was out of warranty and can't be repaired. Now, my Platinum is days away from warranty expiring, and it is on the blink. My problem compares to all the other reviews with this particular machine. Maybe a recall is in order. Anyway, the representative said I should hear from a specialist in 48 hours, and that was early yesterday. Have purchased my two, 4 minis for our college students, bought my dauther a Platinum (which has been replaced twice), and have referred many of my friends to this coffeemaker. Hopefully the manufacturer will eventually get it right.
Pros: Easy to use, Efficient Fast, Love It-until it stops, Multiple Settings, Accommodates All Cup Sizes, Stylish
Cons: Can't repair-must toss
I would recommend this to a friend!
Written by a customer while visiting keurig.com