Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Great suprise
on December 8, 2010
Posted by: Maryw
from Nc
Just got a replacement from the company. I had it almost 1 yr and was unable to troubleshoot & fix it. They sent me a warranty replacement which I was not expecting! So thankful to have it back.
Pros: Easy to use, Accommodates All Cup Sizes, Quick
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Excellent Gift
on December 8, 2010
Posted by: The favorite Daughter
from Cadillac, MI
This is so quiet, quick to brew/warm-up, and simple to switch from decaf/regular/cider/whatever you desire...I cannot imagine going back to the conventional pot brewing coffeemaker. I couldn't be more pleased and am exstatic that this gift was so wonderfully recieved. They love it and have raved over the different coffees, features and ease of use. If my 78 year old Father can learn this w/in an hour of opening the packing box, anyone can. Thank you for a wonderful, wonderful product.
Pros: Quiet, Stylish, Multiple Settings, Easy to use, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
never again
on December 7, 2010
Posted by: Tanya Gibson
from Petersburg Va.
I have had this product for a year. Now it doesn't work. Not worth spending the money just for it to last a year. Top of the line my butt. Not a happy customer.
Pros: Easy to use
Cons: HARD TO CLEAN
Written by a customer while visiting keurig.com
Customer Rating
1
Problems! Research Keurig B70 issues...
on December 7, 2010
Posted by: Robert "Oh so tired of broken B76's"
from Broken Arrow, OK
I bought my first B76 December 2009 to take to work. I bought my second January 2010 for home. My work machine went out and had to be replaced (due to not pumping water... a HUGE issue with this model). Within a month, my home machine did the same. It starts by dispensing a partial cup here or there, and then the motor just runs until it shuts down. I use distilled water and have the water filters. I clean and descale as recommended. I've got it down to a fine art, after multiple conversations with technical support. Long story short, I am on my second machine at home and my third at work. After my initial replacement of both, I questionned the issues, and they told me it was just a bad 2009 holiday batch... WRONG. I just received my third home machine in October, and it is now having to be turned off and on to get it to work... it is headed down the same path, just far quicker. My work machine started short-cupping a few weeks ago and is not pumping water 25% of the time (you have to remove the resevoir, replace it, remove it, replace it, turn it off and on until it starts pumping... it will eventually stop altogether). I have friends with the less expensive B66, and they have never had problems. The B70 and B76 have complaints all over the internet. When they work, they're absolutely awesome... when they stop, and you're looking at your fourth and fifth replacements, you start wanting to call the BBB. Beware of this model.
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Platinum Brewing System by Keurig
on December 7, 2010
Posted by: Jan
from Victoria BC Canada
I have had my brewer for a year and a half and love it. I haven't had any problems with it. My husband and I use it every morning. I usually have 3 cups and he will have 2 and sometimes 1 or 2 in the afternoon. My favourite is Timothy's Midnight Magic. I just wish the K Cups were more readily available in all stores. I get my Midnight Magic from Home Outfitters and it is the flavour that they always seem to sell out of.
Pros: Easy to use, Durable, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great Customer Service
on December 6, 2010
Posted by: ZephyrAkitas
from Colorado
We purchased our brewer last year and have used it daily since that time. It's worked flawlessly and brewed a better than average cup of coffee very quickly since then. It also works very well to make hot coco and provide 190 degree water for our French Press when we feel the urge to be coffee snobs.Being an instruction and product manual geek, I even descaled the machine once every few months, to keep the water flowing and tasting good. Our Platinum brewer just turned one year old over the weekend. To celebrate, it died… The motor that sends the water through the filter was no longer able to properly pressurize the water. It took about four minutes to push 12oz of water out, without a K cup inserted. I looked online over the weekend to find trouble shooting ideas, anyplace that could be plugged was poked with a paperclip and even a last resort decaling was done, no success. No replacement parts are available online, only one option left…On Monday I broke down and called Keurig customer service, after a couple of prompts was places on hold, for all of three minutes. Spoke to a helpfully voice who directed me to the in house support line, no on hold this time. Again I was greeted by a friendly voice who advised me he was going to have me perform a few procedures on the machine, ended up being the same ones I'd tried over the weekend, same results, plus he could hear the machine on my speaker phone. After a total of less than 10 minutes on the phone he advised me the machine was faulty. This is the point where I expected to be informed how to package and ship off my machine and maybe see it again sometime in January, or too bad, so sad, due to the fact that these machine are not meant to be repaired, you'll have to purchase a brand new machine.Instead, the friendly voice asked for MY information and address, confused I complied and provided the information, I then asked what address I was to the machine to. At this point I was taken aback, the friendly voice on the other end of the phone advised me, I was being sent a brand new machine, [...]Amazed was an understatement, in this age of disposable appliances this was totally unexpected. So I'd just like to say thank you to Keurig for standing behind the items they are selling. I would recommend to all who read this.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Very convenient
on December 5, 2010
Posted by: JCA
from Canada
This is a great product for my wife and I. I am up for work at 5am and usually have one coffee at home and one for the commute. My wife gets up a couple hours later and she used to get stuck with burnt coffee that had been sitting in the coffee maker all that time. Now, she can make her own fresh cup. Sometimes it was hard to gage how much coffee we would drink and there would be leftover coffee in the pot that would end up getting dumped. No risk of that with the Keurig. The brew sizes aren't ideal though. I like a large cup of coffee in the morning, but the largest setting is too small for me. We bothe like a strong cup of coffee in the morning. We use the reusable k-cup filter most of the time so we can choose our strength. It's a cheaper option and we find the pre-filled k-cups make for a very weak cup of coffee.
Pros: Stylish, Multiple Settings, Easy to use
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Nice brewer, great customer service
on December 5, 2010
Posted by: Goose
from Peachtree City, GA
We've owned the Keurig Platinum for 11 months and have been completely satisfied with this machine. Even though I've descaled the machine several times, a few days ago the descale indicator came on, and the brewer began brewing only portions of the size cups selected. I descaled the machine several times, plus cleaned the elements as indicated in the manual (with a paper clip), to no avail. I contacted Keurig Customer Service this evening and even though George was very helpful, we were unable to resolve the problem over the phone. [...] except for the inconvenience of being without our wonderful coffee maker during that period, I'm completely satisfied. Obviously Keurig stands behind their warranty.
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com