Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
AWESOME
on December 21, 2010
Posted by: Josh
from Louisville, KY
I do not waste money anymore on dumping unused coffee down the drain. My wife and I get a fresh cup anytime we want. I drink on average of 5 cups throughout the day and it is nice to just be able to brew one cup at a time.
Pros: Easy to use, Durable, Accommodates All Cup Sizes, Stylish, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
It's Okay...
on December 20, 2010
Posted by: Reesacole
from Hampton, VA
I was initially psyched about the many features- including the different cup sizes available. I love that I can program it to turn on and off when I want. I do NOT love that the cup size has more to do with coffee strength than the CUP SIZE, so if I take a travel mug, I have to brew 2 smaller sizes into one mug. The K-Cup varieties are not as available as I'd hoped. It looks nice.
Pros: Stylish, Programmable, Easy to use, Multiple Settings
Cons: Limited Cup Sizes, K-Cup availability
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Customer [...]
on December 20, 2010
Posted by: Damon
from Boston, MA
I love the B77 after 10 months and never had any issues besides it turning off maybe 3 times in the 10 month period. A week ago the descale light came on and the pump would stop drawing in water. The brew light would stay on for about 5 minutes before the unit would go back to ready use. I shook it upside down for a minute and this did the trick for about 2 days before it repeated the same issues. I called Keurig and they had me descale the machine a second time and clean the output with a paperclip. This did the trick for a couple more days and then once aga8in the problem occured. now I cannot save it for the life of me. I called Keurig back and they are sending me a new machine right away. The customer service is A+ grade and is what is keeping me as a customer. I have heard of a lot of issues with these machines, but if they stand behind the product it makes a big difference. As long as CS remains outstanding, I will remain a Keurig customer even through machine replacements. VERY IMPORTANT - REGISTER YOUR BREWER IMMEDIATELY!
Pros: Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: Not durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Must be love
on December 19, 2010
Posted by: aunt ne
from Kingsland, Georgia
I've been wanting one of these for about two years. I saw it on QVC and just couldn't beat the deal they were offering. And I'm in love! It's just me and I love having a fresh cup of coffee every single time. I can make my coffee as strong as I want and in so many different sizes. I love having the option of using regular coffee if I choose. I have talked my sister-in-law into getting one.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish
Written by a customer while visiting keurig.com
Customer Rating
5
Wonderful coffee experience
on December 19, 2010
Posted by: Glenn
from Greenville, SC
Fantastic brewing machine. Love the ease of use, and the variety of coffee and hot cocoa. Could not be happier. A definite must have appliance.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great machine
on December 19, 2010
Posted by: yvette
from Bel Air MD
This is a great product, we love it and use it daily. I have the timer set during the day from morning til midnight.Some people have complained about not getting enough to fill a travel mug and this is true. What I do is just lift the handle and lower it then run a smaller setting to fill my travel mug using the same pod,this works well.It's so easy my 9 year old makes hot chocolate when she comes home from school. It's great and with such a wide variety of flavors you will find one you like. I suggest getting a sample of the ones you want to try.
Pros: Multiple Settings, Durable, Easy to use, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
OMG Love this Brewer
on December 19, 2010
Posted by: Gordon Owen
from Bethel, Ct
This is so easy to use and so so much quieter then the older Elite I was using
Pros: Accommodates All Cup Sizes, Stylish, Multiple Settings, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
all in one miracle
on December 19, 2010
Posted by: Con in SF
from SF, CA
I love this thing. My wife and I have used this coffee maker everyday for the past few months and I have never encountered any problems; well, my newphews always want to play with it, especialy since it's easy to use. I don't know why other people think it's hard to use. It's pretty straight foward but that's just me.
Pros: Multiple Settings, Easy to use, Stylish
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com