Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
NOT HAPPY!!!
on October 17, 2010
Posted by: Silly Syl
from Saugus, Ca
I am not happy with my machine. I bought it about a year ago and all of a sudden I go to brew a cup of coffee and it's NOT working. It does not brew when it says BREWING and it brews when it says NOT READY. In order to brew a cup of coffee I have to lift the handle up 3 times because it only brews a bit of coffee at a time. I called customer service and they said to flush it with vinegar and if that does not do it I need to call them back. It seems from all the reviews I have read on this machine that this is a common issue. I just want my machine to work!!!
Pros: Easy to use
Cons: Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Good coffee but ....
on October 18, 2010
Posted by: Don
from Malta, New York
It makes a great, quick cup of coffee without the pot of coffee that you always seem to dumped later. BUT, our first unit started to short cup randomly and then the pump failed. Our second unit is starting to have pump failure now too. Wish they'd last more than 9 to 12 months.
Pros: Fast, Good Coffee, No wasted coffee
Cons: Short cupped us, Pump failed
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
"Money saver"
on October 19, 2010
Posted by: Lupe the Banker
from Chicago IL
Verified Purchase:No
My husbad is the only coffee drinker in the house and he loves it. Coffee doesn't go to waste and if I ever have the taste for coffee, I just grave a cup and push the bottom and is ready less than a minute! Its really time saver! The only think I will change is that I will like for it to have a switch where if I want to add more hot water to my coffee I could.
Pros: Eassy, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Not so hot
on October 19, 2010
Posted by: CoffeeLuver
from Washington - home of HOT coffee drinkers
I bought the Platinum knowing that it has problems (reviews and friends that have them and complained about things going wrong with in weeks or two) but wanted to give the model a try. The hottest setting, 192° is consistently giving me 169° coffee and the other settings cooler from there. My husband and I both like our coffee HOT. It is being returned tomorrow.
Pros: Convenient
Cons: 192° is cool 169°
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
AMAZING!!!!!!!
on October 20, 2010
Posted by: Dizzy Lizzy
from MN
LOVE LOVE LOVE LOVE this machine!!! My very loyal $90 coffee maker from our wedding broke after 6 years, so was going to just replace it. Was at the store, replacement in hand, and stopped at the Keurig display. Was so intrigued, I bought the Keurig instead! Was a little nervous paying up for a coffee maker (is it really worth the extra $$? YES!). But have loved it ever since! Took me a week to adapt to not having that "extra coffee" around in the pot, but I realized I dumped out what I didn't drink any way. With this machine, I always have fresh hot coffee!!! My husband loves it that we can drink different kinds of coffee...he is a full body french roast guy, I am a decaf medium body (and occassionally a flavor). We entertain a lot, so it's fun to offer fresh coffee, and let our friends/family choose what they are in the mood for. You will NOT be disappointed! I don't have a family or friend that doesn't own one of this machines because of how much I loved mine...have also bought for wedding and birthday gifts! They are in all of our work offices now as well...and at less than $.50 a cup, it's worth it!
Pros: Yummy, Easy to use, Quick
Cons: Give it a week
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
GREAT-When it works
on October 21, 2010
Posted by: jkbtrey
from Charleston, WV
This is a great machine when it works. I have had it for about a year and the brewer is being replaced for the second time. [...]. I would love it if it only worked right.
Pros: Easy to use, Makes Good Coffee, Many brew sizes
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Three Times A Charm?
on October 21, 2010
Posted by: Tripple Threat
from MN
Verified Purchase:No
Original machine purchased in January of this year. Failed in May and was replaced. That machine lasted until September, when it started to short fill, then totally fail. Now just got machine #3- we'll see. And yes, I descale religiously, only use filtered water, etc... When it works it works great and is perfect for the way we use coffee here in my home. But for heaven's sake, please get the defects worked out. I would recommend this to a friend, with a strong warning about potential mechanical issues with the brewer.
Pros: Convenient, Variety
Cons: Problematic
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Knock on plastic, have not had a problem
on October 22, 2010
Posted by: Bill
from Sellersville, PA
We have had this Brewer for almost 3 years. It has worked perfectly with no flaws. I would buy another. The wife loves this one cup system over the over brands on the market.
Pros: Wife love the coffee, Quick, Turns onoff with timer, Easy
Cons: Have not found any yet
I would recommend this to a friend!
Written by a customer while visiting keurig.com