Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
20 months and it's over
on June 22, 2013
Posted by: Disappointed in Texas
from Austin, TX
After 20 months, it just quit working. I called customer service and tried everything, but nothing worked. They said it could not be fixed but offered a discounted price for a new one. Why would you pay this much money for something that is only good for less than 2 years? I am so disappointed - I loved the quick cup of coffee and the 5 size selection. Now, after reading the reviews, I see that this is an ongoing problem that apparently cannot, or is not, being fixed.
Pros: Fast, Easy to use, Multiple Settings, Stylish
Cons: Only Good For 20 Months, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Highly frustrated with Keurig
on December 29, 2013
Posted by: Cup 'O Joe
from Upstate NY
On our third Platinum brewer. They have tended to last between a year and year and a half. Our third brewer is on it's last legs. It is no longer dependable; sometimes you can get a cup after repeated attempts, and other times it just won't work! Have followed all manufacturer's recommendations for cleaning and descaling. It is a nice convenient machine, but seems to be made from cheap, throw-away parts that don't last. Frustrated with all the issues associated with it and will look to buy some other machine. The minimal discounts to buy a new machine just aren't worth it!
Pros: Easy to use, Fast, Accommodates All Cup Sizes, Multiple Settings
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Customer Service
on April 3, 2014
Posted by: Darren
from Simi Valley
Our machine quit working after 16 months of heavy daily usage. Called customer service, answered a few questions, 2 days later received a brand new unit, cannot ask for better support than that. Bought our first brewer around 4 years ago, took it to our vacation home as it was noisy, but still worked well. Purchased the Platinum as an upgrade and was satisfied. De-scaled it a couple of times and then it just stopped pumping water. In this day and age I was amazed that the sent me a replacement for no cost after a over a year. I am not used to that type of service to be honest. Most companies just don't care.
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
i really wanted to like this
on April 20, 2014
Posted by: rcwebr
from Tucson, AZ
I bought this exactly one year and two months ago. It was fine but the last month started getting a bit glitchy. I faithfully cleaned this thing every 3 months even before the clean light came on. I only ever put filtered water into it. the last month or so, sometimes nothing came out, i would have to turn it on and off, sometimes it would not make a full cup, sometimes it would keep running after the coffee dripped and i would have to shut it off to stop it. then the prime light would come on. I cleaned out the inside like the video said to more than once. I am done with this thing. it is just not worth the price. I had to bring out my old drip maker yesterday. I was going to buy a new machine but decided that it is not worth trying again. I like the coffee, but not the machine. good luck and good bye.
Pros: Stylish, Multiple Settings, Fast, Easy to use, Accommodates All Cup Sizes
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Prime error
on June 18, 2014
Posted by: Zer
from Lake Zurich, Illinois
Verified Purchase:No
I found , after many years of drinking coffee, that this has been by far the greatest tasting coffee yet. However, this is my 4th replacement machine in as many months. The machine keeps giving me a "prime" error. This is on brand new machines. Frustrating? very. I guess I have to sacrafice poor workmanship for a good cup of coffee.
Pros: Fast, Multiple Settings, Stylish, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Makes my day!
on July 1, 2014
Posted by: KissMaGritz
from Eastern USA
Verified Purchase:No
No more coffee pots or wasted coffee at home for me! This is a wonderful product and wish I hadn't waited so long to order one! I've had this particular model for two years and I love it. We use it for coffee, tea, hot chocolate and plain hot water. I really like the blue light in the water reservoir which serves as a great night light in the kitchen. I keep a little personal Keurig in my bathroom for single cups, mainly on the weekends, and use the larger one for mugs or travel cups. I'm still waiting for the soup K-cups! ;)
Pros: Multiple Settings, Durable, Fast, Easy to use, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Highly Recommended
on November 18, 2009
Posted by: Auburngal
from Boston, MA
Verified Purchase:No
My family and i use this everyday for making coffee, hot chocolate, tea and even ice coffee. We would highly recommend this for the ease of use and convience of having a cup ready in minutes when you want.
Pros: Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Alittle Pricey - but worth it!!
on November 28, 2009
Posted by: Auburngal
from Rhinelander, WI
We always enjoyed a great cup of coffee in restaurants but couldn't get the same flavor at home until we bought the Keurig Platinum!! My husband and I use it off and on all day. It's so simple to use!! We are using bottled water in it because we have well water. The only thing - I wish would be a larger variety of decaf selections.
Pros: Easy to use, Accommodates All Cup Sizes, No measuring, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com