Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
"A very nice and useful gift."
on January 19, 2011
Posted by: Sweetpea
from Hamilton, Ohio
Great to have it programmed and ready to fix a cup of coffee anytime I desire.
Pros: Durable, Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
What a piece of poop
on January 18, 2011
Posted by: grayl
from Tehachapi, CA
What a piece of poop. We're on our 4th unit and they keep quitting. After the 1st failure we had to wait almost 6 months to get a replacement. Since then customer service has been usually friendly, but the machines still quite pumping. The service technicians don't call back or give useless information. Most recently one hung up on my wife when she complained, asking for another replacement.
Cons: HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Short cup... but great customer service
on January 18, 2011
Posted by: Jerry
from Allentown, PA
Felt I needed to write a review with my recent Kuerig experience. I have had my Platinum B70 for about 13 months now (since Dec 2009) and drink about one to two cups a day. Shortly after I got the unit I noticed that the brewer had trouble drawing water from the reservior when the tank was half full or lower. Not a big enough deal for me to return it as all I did to fix was lift the reservior and put it back down again. Recently I have experienced the "Short Cup". Brewer only brewing about half the amount of coffee when the cup size was selected, whatever size. I tried cleaning and de-scaling as directed in the manual, but no better. Finally I was getting a water draw with no coffee output at all, then the brewer would just shut off. Funny but one comment that said turn it upside down and shake it actually worked... but only for a day. Today I called customer service. Out of warranty by three weeks, I was sure I would need to purchase a new one. I was so aggravated with the problem, I considered getting away from Keurig all together. Customer service was very polite, and even though they want you to do all the cleaning w/ paper clip, etc. all over again, the end result was the Tech advising me they were going to send me a new unit. I was impressed. Brewer not without its problems, however if customer service stands behind thier product like they have today, I have no issues staying with them. Thanks Keurig.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, MAKES GREAT COFFEE, Stylish
Cons: Not durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love, Love, Love this machine! Just wish
on January 17, 2011
Posted by: Java JunKie
from Las Cruces, New Mexico
I love my coffee. I drink it all day. I use it at home and am the only one in my household that drinks coffee. I drink about 6 or more cups throughout the day. No more wasting half pots of coffee. No more burnt muddy coffee. This is so convenient and quick, best idea ever! Tastes amazing. I recommend it to all my friends. I am hoping and praying that Keurig fixes the issues with this model very soon. I bought mine in March 2010. I used bottled water only due to very hard water, didn't want it to ruin my machine. I moved to a place and have city water and started using the filter in May 2010 was a little worried but figured this is an expensive great, advanced all around machine so it should be ok. Well over the summer of 2010 my machine started doing what everyone elses does... all of it and despite the descaling every 2 weeks and needle poking... my machine died the end of december 2010 :( , but I will never give up on this amazing machine. Keurig is in the process of sending me a replacement brewer. I'm telling you, I cannot go back to traditional machines. I bought a simple 6 cupper because I cannot go without my coffee and quickly remembered how awful it is to not have a Keurig. I waste so much coffee ( it takes me a while to drink one cup, by the time I get to the second it is burnt or cold and have to make a whole new pot) and have to wait so long for it to brew and it just doesn't even taste as good, by far! Keurig's customer support is awesome, I would still recommend to everyone because they stand behind their product and I have complete faith that they will fix this issue and I will get one that lasts forever.
Pros: Very convenient, Iced tea iced coffee, No more wasting half pots, Quick, Fresh cup every time, Tastes amazing
Cons: Doesn't last
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Good machine....but noisy?
on January 17, 2011
Posted by: Tom in security
from Grand Rapids, MI.
Bought one for the office. Works so good I bought one for home. After about 6 weeks the home one has become very noisy when heating. Cleaned unit according to instructions but it hasn't helped. Doesn't seem to effect the water stream or heating time, but what's with the noise...wakes the neighbors
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
TWELVE MONTH WONDER & THEN CAPUT
on January 17, 2011
Posted by: Sue
from ENOLA, PA
Got our 1st Keurig as 2009 Christmas gift. Started having multiple problems in Dec 2010 despite cleaning, descaling, etc. Received replacement since unit was under warranty. Same thing happened with 2nd unit in Dec 2010. It was hit or miss on dispensing & when it did, beverage was luke warm. Display panel would go dark. It finally quit altogether. Only two people used the brewer, so it's not a case of it being overused or abused. Based on our experience, brewers are only good for a year & then you start having problems.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
Cons: Not durable, HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
So glad I bought this!
on January 17, 2011
Posted by: Night-shift Nurse
from Sacramento
After a friend's recommendation, I decided to purchase the Keurig Platinum Brewing System. I've had it for about 2 months now. I absolutely love it. It looks great and makes a perfect cup of coffee or tea every time. I like the programmable features and the ability to choose 5 different cup sizes. It is so easy to use that my 9 year old loves to make herself a cup of hot cocoa. The only bad thing about owning this is that I can't bring myself to drink hospital coffee anymore. I'm considering purchasing the mini brewer to keep in my locker at work so I can pull it out and make coffee while I'm working those 12-hour nights.
Pros: Accommodates All Cup Sizes, Perfect coffee, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
On my second Brewer in less tha a year a
on January 16, 2011
Posted by: Very Disappointed
from FL
This is my second brewer in less than a year and a half. The first brewer gave out 3 days after the warranty expired and Kuerig did nothing about it. So I figured I would buy another thinking some of the kinks were worked out. Well to say the least I have purchased another 3 weeks ago and the pump goes into a prime state atleast 3 times a day. I am very dissapointed in Kuerig and the money I have blown on such a poorly made, unreliable product. If you have [$] to throw away every year then I would get one. I will never purchase from this company again. FYI I use filtered water and follow all cleaning instructions and Kuerigs response to a faulty pump is to descale it after less than 3 weeks of ownership? You be the judge
Cons: Poorly manufactured, No reliabilty, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com