Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
nightmare to descale
on January 24, 2011
Posted by: DOM
from Overland Park, KS
Usually I really enjoy having this machine however it does not always work the way it should. Also I have just completed the de-scaling process. It took FOREVER and my machine is still not working properly. The screen still reads 'de-scale'. I am at a loss. I just want a cup of coffee!!!
Pros: Accommodates All Cup Sizes, Multiple Settings, Great coffee options
Cons: Doesn't consistantly work, Impossible to descale, HARD TO CLEAN
Written by a customer while visiting keurig.com
Customer Rating
1
3 replacements 4 brewers
on January 23, 2011
Posted by: Jon
from LA
Waiting for my 3rd replacement to arrive (4th B70 total) in slightly over a year. I really love the coffee however I now have great personal distain for the B70. I asked Keurig to let me pay the difference and change brewers and was robotically told they don't have an "upgrade program" after some prodding I was told a special office would call me. The special office eventually did and apparently that robotic line has been distributed to all their personnel as I was again told they did not have an "upgrade program" while I don't agree that switching to a model that actually works is an "upgrade" there is no point in arguing with customer support personnel when they have those types of robotic lines disseminated to all their employees it's obviously a hard no from high up. Keurig coffee is great! but the B70 is not, I would recommend any other model, really the Keurig system is really great, just this model is a nightmare.
Pros: Good coffee when working
Cons: Unreliable, Not durable, HARD TO CLEAN, Defective
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
ONE YEAR EXPIRATION!
on January 22, 2011
Posted by: Maureen
from Staten Island, New York
I have had two of the Platinum Editions of the Keurig Brewer and both times, I have had the same problem with the machine. It ceases to brew, even though you hear it internally trying to - I have followed the manufacturers directions and de-scaled the coffee maker with white vinegar only, as per instructions & yet, I am still having the same exact problem. Apparently, it must be a defect in this machine, that they have never corrected. Or they timed it perfectly, after the one year guarantee expires, a problem arises. I am thinking twice, about getting another keurig this time, maybe another brand to brew my numerous varieties of k cup coffee. I do love the easy and quick way to get a quick cup of coffee, with no mess and no fuss, but don't think it is worth the price of this machine, especially having to keep replacing after a year. ~
Pros: Stylish, Accommodates All Cup Sizes, Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Greatest Invention on Earth.
on January 22, 2011
Posted by: Love My Keurig, I even traveled with it
from Wisconsin
This is my second Keurig I have owned and I loved the first one too. This is without question one of the greatest inventions on Earth. I have the B60 SE too and purchased this one for the more advanced features which are great (auto on/off, 4 cups sizes, etc). My only issues are and there are small is that it feels a bit flimsy when opening the lid, the water chamber is small for the many kup sizes and the drip tray is taller than it should be.
Pros: Quiet, Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: Drip Tray is Too Tall, Flimsy, Small water chamber
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
I love it; however.
on January 22, 2011
Posted by: santorellakl
from Oak Ridge, NJ
My husband and I use this everyday. However, now after 1 yr and 2 months it quit working propely and no amount of cleaning will get it to work right. Stuck in brewing but no water comes out and what does is recycles back in the water tank?? I had a problem with it one time before, and I descaled the machine and it started working properly after a lot of non sense. Looking back, I should have returned it at that time. I could have gotten my money back, but now it is too late. A lot of money on a machine that last only a year.
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes
Cons: Complicated, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Loved my brewer
on January 22, 2011
Posted by: Java for Joanne
from Harleysville, PA
Absolutely wonderful for the first year. When my pump stopped functioning properly I immediately needed to replace this model. Keurig was eager to run tests over the phone to find the problems and sent out a replacement within about a week. I hope this one lasts longer then a year because I love this product.My trust is that they made improvements to this model.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy this brewer!
on January 20, 2011
Posted by: :On my way to Dunkin Donuts....
from tyngsboro ma
Upgraded to this model from the special edition, it stopped working after 2 days, the new one only lasted a week. Something wrong with this model, don't buy this model. Had the other model for 3 years.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Nice Brewer, but...
on January 19, 2011
Posted by: Papa K
from Ohio
We bought this brewer as a Christmas gift for my wife in 2009. We love the brewer, and have found a few coffees that we enjoy. The aggravating thing about this brewer is its longevity. My first brewer last 9 months before needing replaced. Keurig was great, and replaced the brewer with no problems. The replacement brewer has lasted just about 4 months, and it now needs replaced. Once again, Keurig is replacing the second brewer with no problems, but I have to wonder how long that will last. There is an obvious design defect here, but no one can tell me what it is. I de-scale the brewer per instructions, and keep the needles free and clear of obstructions. Once again, thank you Keurig for standing behind your product.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: Fragile, Not durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com