Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Some troubles but do love it!
on August 16, 2010
Posted by: Coffee in MD
from Maryland
Love this coffee maker,but we have had problems we are waiting to receive a 2nd replacement do to the problems with the pump. Have to say the Keurig employees have been very kind and helpful when I have had problems! Thank You!
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: Pump clogs, HARD TO CLEAN, Inconsistent brewing
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Expensive Disappointment
on August 17, 2010
Posted by: Innovative Mike
from Minnesota
Unit quit working after about 16 months without warning, unit has a descale/clean warning built in but it never came on, great coffee while it was working but way to expensive to keep replacing, units are not repairable? What's with that? Poor engineering/design not to mention environmentally unfriendly! Very disappointing!
Pros: Accommodates All Cup Sizes
Cons: Fragile, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Outstanding Brewer and Coffee Selection
on August 17, 2010
Posted by: Anonymous
from Murrieta, CA
This is a great product. I would like the ability to have hotter coffee instead of placing in the microwave after brewing. Many of the coffee makers today have a maximum temperature control after the single case where a McDonald's customer spilt hot coffee on herself and was burned by the hot beverage.
Pros: Multiple Settings, Easy to use, Durable, Accommodates All Cup Sizes, Stylish
Cons: Temp Control
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
best i ever had,great tasteing coffee!
on August 18, 2010
Posted by: jjgt011
from mosinee wi.
3 cups of jo, 7 days a week 365.i cant beleave all my coffee drinking freinds that have problems,i cant find a thing i dont like.i have never had one problem with my brewer.makes gret tasting coffee every time.if you clean it propaly you should have no problems at all.
Pros: Stylish, Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great System but define use
on August 18, 2010
Posted by: Anonymous
from Kalamazoo, Mich.
My wife and I enjoy different flavors on a daily basis and we enjoy the flexability. We purchased our Platinum Brewer nearly six years ago and it finally gave out on us because of pump problems. I should have read the reviews before I purchased the unit. I decided to go with the office pro this time because it is professed to be better built. We have enjoyed our Keurig even when we travel. I like the ability to order the k-cups on line and have them shipped to where-ever we are at. I would highly recommend Keurig, but would be sure to read all reviews first to be sure you are getting what you expect.
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
unhappy
on August 19, 2010
Posted by: mawwood
from charlottesville,va
Verified Purchase:No
I have had mine for a year and we use the filter with ours. I stay at home and I need coffee all day. I have cleaned it and it still spits out this small cup of coffee no matter what size we push. I have had it a year. love the idea but not this model. Will try another model.
Cons: Clog
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Very Reliable
on August 19, 2010
Posted by: STAN DA MAN
from Shakopee, MN
First I love my machine. 30 seconds away from work and I have a cup of coffee. I noticed a few comments about reliability and here is my 2 pfennig worth. I bought mine 2 years ago and havent turned it off since, except to move it from my office to home. My-K cup makes an excellent cup of coffee. I originally used Folgers and switched to Maxwell House because Folgers tasted somewhat watery in comparison. Your favorite coffee brand will, in all likelyhood, taste different coming from the Keurig machine. I am buying another Platinum for my office because I'm too lazy and too old to be climbing up and down stairs all day and night. Get out there and get your Platinum Keurig today. Cheers
Pros: Durable, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Vibrates
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
FABULOUS COFFEE..FABULOUS MACHINE...
on August 19, 2010
Posted by: SCRAPPER GIRL
from HILTON HEAD, SC
TALK ABOUT EASE OF USE... I BOUGHT THIS MACHINE LAST CHRISTMAS JUST TO SEE IF I WOULD LIKE IT. HOLLY COW WHAT A GREAT APPLIANCE. LET'S SEE ...... MULTIPLE CHOICES OF COFFEE OR TEA, NOTHING TO CLEAN OUT EVERYDAY, NO MESSY GRINDS TO CLEAN UP, NO FILTERS TO BUY, READY TO DRINK IN LESS THAN 30 SECONDS, AND THE COFFEE IS HOT...REALLY HOT, JUST THE WAY I LIKE IT. AND IT MAKES GREAT ICED COFFEE FOR OUR HOT SUMMERS HERE IN THE SOUTH. THIS IS THE BEST COFFEE POT I'VE EVER OWNED. AND KEURIG HAS LOTS OF SPECIALS ON THE K-CUPS THAT KEEPS ME COMING BACK FOR MORE. I'D RECOMMEND THIS MACHINE TO ALL. DUMP THOSE OLD COFFEE POTS..... AND ENJOY THIS NEW SYSTEM.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com