Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Would pay the money to buy another one
on February 2, 2011
Posted by: Frustrated with Keurig
from Ft. Worth, Texas
I have had my machine for 3 years and have had trouble with it the whole time. Will not dispense the proper amt. Will not work half the time. Doesn't get hot enough. Doesn't have enough pressure to even push the water through the K-cups let alone the conversion cup to brew your own inexpensive coffee. LOUD ENOUGH to wake the whole house in the morning!
Pros: None
Cons: Unreliable Unpredictible
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Best Cup of Coffee
on February 1, 2011
Posted by: Caffeine Addict
from Victorville, CA
I love my coffee maker, I drink coffee on a regular basis. I even have a caffeine molecular structure tattoo. From the day I bought this coffee maker I have received nothing but compliments. Sad to say my coffee maker broke recently. [...] Because I want my coffee maker to work I obliged. After all was said in done the coffee maker is still broken. With out hesitation the CSR told me I would have a replacement at my door within 5-7 business days. I am happy to say my replacement should be here Friday. I honestly have never worked with a company that was so easy to deal with. They really made me feel like I was important to their company. They advisded me that warranty would begin all over on the new brewer and they even apologized for the difficulty I was having. Even if it wasnt replaced by warranty, I would still end up buying another one as I really like their products. Even my sister bought one and they love it. The CSR passed on a tip that I will probably put into action. After several brews I will run a coffeeless brew just to get any coffee grains out. This and regular descaling of the coffee maker should prolong its life.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile, HARD TO CLEAN, Limited Cup Sizes, No 16oz
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Worth every penny!
on February 1, 2011
Posted by: Joe the brewer
from Pittsburgh, PA
We have had our brewer for over four months now. We have the timer set to automatically turn on at 6:15 am and shut off around 3 pm. De-scaling the brewer was a simple. We use filtered water from our fridge, so the amount of build-up is probably very low. I love the fact that you can make a cup so quickly (without having to measure or make a full pot of coffee) and it doesn't taste like it came from a pot. I recommend this (Platinum Edition) to anyone who is looking to get into a Keurig brewer because of the availability of five different cup sizes. Also, the look of this brewer is the best (in my opinion) out of all of the others in the $100 to $200 price range.
Pros: Easy to use, Stylish, Durable, Accommodates All Cup Sizes, Multiple Settings
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig stands behind what they sell!
on January 31, 2011
Posted by: Happy coffee drinker
from Austin, TX
I've had my B70 for just over a year. I use it every day several times a day quite often. All of a sudden it started shorting the cup or not pumping at all. I tried descaling it and cleaning the nozzle to no good effect. I called customer support and they basically had me do the same things over again. Nothing helped. I was sure I was out of luck since it was out of warranty by a few weeks. The customer support tech then cheerfully apologized for my inconvenience and said they would be sending me out a replacement unit as well as two large boxes of K-Cups for my time. I will always be a loyal Keurig user and fan since this is how they treat their customers. I love this machine and I love how they stand behind their product and just want the customer to be happy. I wished more companies would do the same.
Pros: Iced Coffee, Accommodates All Cup Sizes, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
No Regrets!!!
on January 30, 2011
Posted by: Angie
from Schenectady, NY
My husband and I both use this at least once a day. It is easy to use and the K-cups are delicious. My husband is NOT a coffee drinker but Loves the Hot Chocolate K-cups. We also use the machine daily as a quick and easy source of hot water for oatmeal, lunches and tea. I would absolutely recommend this product!
Pros: Stylish, Durable, So easy to use, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: No cons
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
great machine, great help when it broke
on January 30, 2011
Posted by: coffee lover
from Philadelphia, pa
received this as a gift for christmas. It worked great for 8 months, then it stopped brewing. Called the customer support number and they sent me a completely new machine with no problems!
Pros: Accommodates All Cup Sizes, Stylish, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Why do these machines keep Breaking?!
on January 29, 2011
Posted by: tuckerdog
from Carleton ,Nova Scotia Canada
My mom has had 3 of these,they all broke, but she was assured the "problem",had been "fixed". I received one as a gift,from a friend of hers.Big DISAPPOINTMENT!! Well, sometimes it works,then shuts off,makes a "burring",sound. Half cups,I have descaled,use demineralised water,use paper clip you name it. Took 7 tries this morning AGAIN.Now after reading some of the reviews... I wish I had kept my old "Regular",coffee maker,at least it ALWAYS worked!
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
A perfect cup of coffee everytime!!!
on January 28, 2011
Posted by: Susie
from Lewes DE
Love this coffee maker!!! Between my husband and myself, this maker chugs out between 5 and 7 cups a day!!!! Have treated this like it was one of the family. Cleaned (descaled) on regular basis. Started having trouble about a month ago, called customer service, who is very nice and polite, and friendly. Took me through a process of cleaning with paper clip,etc. The maker continued to short cup and turn off, either during the brewing process or right after brewing a cup. Rep told me to descale it again. That weekend I descaled it 4 times with no success. Called back that Monday and they sent a new one, [...] The maker is worth the trouble that I had and as long as their customer service is so pleasant, I will be a customer for life. My warranty was still good for another 2 months. I just registered my new maker and hope it lasts forever!!!
Pros: Accommodates All Cup Sizes, Durable, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com