Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Best coffee brewer ever!!!!
on February 7, 2011
Posted by: coffee snob
from Johnstown Pa
The platnium is my second Keruig, the first was the B-60. (4yrs and still working). I just decided to treat myself to a new one. I used to go through 2 to 3 coffee pots per year, and to have the keriug work for 4+ yrs and still make a perfect cup everytime, is just perfect to me. I drink from 1 to 5 cups per day, and I do the coffee, hot choclate, tea and have also used the ice drink products. I have purchased these as gifts for family and friends and just about everyone who has had coffee from mine has purchased one for themselfs. this machine is well worth the cost and deserves all the praise you casn give it! Love these machines!
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Stylish, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Best purchase I've made in a long time!
on February 7, 2011
Posted by: crochetjan
from Friendswood, Texas
It is so nice to have a fresh cup of coffee in a minute or less! We also love the hot tea and the apple cider!! At first I thought this may turn into one of those "gadget" buys. Those that get used at first then just take up space! NOT! We use this more than our regular coffee pot! Love it!! I've recommended it to everyone I can.
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Durable, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible product....DONT BUY
on February 7, 2011
Posted by: GinaGirl
from New Mexico
I would not recommend this coffee maker, less than a year and doesn't work anymore. I have a Cuisinart and LOVE it very much, I wouldn't buy a Keurig ever again.
Cons: I would not recommend, Fragile, Does not work well, Descaled doesn't work
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
breaks
on February 7, 2011
Posted by: Jewelerymaker
from Las Vegas NV
The idea is great but we figured we spend 450.00 per year on pods with a discount. If we paid full price it would be 900.00. Just can't justify going back to grinding our own beans. Also ours has broke 4 times they are very good about replacements but 4??
Pros: Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
to much whizz and not enough bang
on February 7, 2011
Posted by: Spanky
from Augusta Georgia
I love the coffee but I hate not being able to use the cup size selection that is offered
Pros: Accommodates All Cup Sizes
Cons: Cup selection will not wo
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Very Nice Brewer!
on February 6, 2011
Posted by: JR
from Pennsylvania
I use this brewer everyday. What's great about it, is that it's quiet when brewing. Doesn't sound like a jet plane taking off like the Elite brewer that I was using. Now, when I get up in the middle of the night and decide to make a cup of coffee, I'm not waking my family up with the noise.
Pros: Multiple Settings, Durable, Stylish, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Excellent Customer Service
on February 6, 2011
Posted by: JWG Coffee Lover
from Williamsburg, ON Canada
I purchased this product after seeing one that my son had and just had to have one for myself. I am the only coffee drinker in the house and the variety of K-cups that are available is great. I am currently on my third brewer since August 2010 because they developed problems drawing water and brewing only partial cups. I only use distilled water in my brewer to prevent problems from chemicals and minerals, and to keep the coffee flavour consistent. Both times I have had problems I was treated very well by the customer service people, and after going through some tests they advised they would send a replacement brewer [...] I know of several people that have other models of this Brewer and they are all quite pleased with them and they have not had any problems. As long as I receive the service I have in the past I will continue to recommend and use this product.
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
It died, but they are replacing it!
on February 6, 2011
Posted by: M
from TN
I have been using my brewer since I moved in July. All the sudden the output just quit. Once I was able to reach customer service, they were helpful and tried troubleshoot my machine. It still did not work. My brewer is still covered under warranty, so they are sending me a replacement brewer. I LOVE my machine, so I hope my replacement works well. The customer service was superb!
Pros: Multiple Settings, Stylish, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com