Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Makes a Super Cup of Coffee!
on February 10, 2011
Posted by: The Traveler
from Ward, Ar
I have coffee at least 3 or 4x a day. Then the kids come over and have coffee too - of course out of Dad's great coffee machine! And Dad has a lot of different coffee choices to pick from. But after five monhts of use it would not wake up and brew coffee - it said it was but nothing happened. Press the brew button again and so far by the 3rd time it would brew and would continue to brew from then on - as long as it did not go into sleep mode. [...]Simply outstanding coffee flavor!
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: Question it's Durability
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
hit or miss
on February 9, 2011
Posted by: Steph
from Philadelphia PA
This machine is a great concept. And I love what it does, when it works. I will be receiving my 4TH brewer in 14 months. Each time only getting 3-4 months of life before it would either start short cupping, not drawing water from the reservoir, or just not brewing all together! The only reason our second one lasted so long was because it was summer, and we don't use it as often. I love the product but they should've been more on top of the build. And it's a shame there isn't another model to downgrade too, and that Cuisinart's model isn't available for exchange. I own the B76 model. I have family who has other models, and they have no issues. Other than this awful machine, I love Keurig!
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Amazing Customer Service!!!
on February 9, 2011
Posted by: Karinee
from Las Vegas, NV
I got my Keurig back in November of 2009 and I LOVE this machine, I have told everyone I know how great it is, I used to get [...]s everyday and wasn't a big fan of brewed coffee prior to owning my machine...it is just so fresh.Recently I had a problem with my machine, it stopped brewing. I tried everything to get it to work including the paper clip, descaling etc. and finally called customer service. They were incredibly helpful and went through troubleshooting and in the end told me they would extend my warranty and send me a new machine. I am so impressed with the caliber of professionals at Keurig and Frank, the tech, was incredibly helpful as well. I am a big believer both in this machine but also the quality service Keurig provides!!!
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Very, very disappointing
on February 8, 2011
Posted by: Rosie
from New Hampshire
Only wish it was offered in Cinnamon when I purchased it last month! Love the machine, actually have two: one at home and one at work.
Pros: Durable, Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Color
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Love fresh coffee
on February 8, 2011
Posted by: Ken
from Delaware
Coffee tastes great and is easy to brew. Love trying different flavors.
Pros: Durable, Accommodates All Cup Sizes, Multiple Settings, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great Coffee
on February 8, 2011
Posted by: Sharon
from Massachusetts
I got the 1st Keurig and only a few months later it started giving us trouble. Like others said, it would sound as if it was going to brew water but nothing would happen. I would have to try it many times to get the water to flow thru. Then after the cycle ended, the machine would just shut off. It started happening more often until I finally called and got a replacement from the same place I bought it from. So far I have had no problem with the second one. We really love the machine and enjoy trying all the different coffee etc. Please try to perfect this machine because for the money, it should last much longer than they seem to be, they are not cheap.
Pros: Stylish, Durable, Multiple Settings, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
excellent customer service
on February 8, 2011
Posted by: KC
from Texas
We have been using our Keurig everyday for over a year. This past October/November it started acting funny. Not filling cups, drawing water but no output, back flowing into the reservoir, etc. Sometimes it even turned itself off. It was driving me crazy. I thought the warranty was up so I kept running vinegar through it and hoping one day it would just fix itself. Now it's mid-Febraury and I was finally fed up enough to call customer service to see if someone could come service it out or something. They asked me how it was running and told me they were marking it defective and would be sending me out a new one. A completely free replacement! So unexpected! They also told me they would upgrade to a platinum model but that is the one we already have. I am so ecstatic to finally be able to enjoy my Keurig again. I wish I hadn't waited so long to call. Customer service is wonderful!
Pros: Multiple Settings, Stylish, Easy to use, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't do it!!!!
on February 8, 2011
Posted by: upset in Littleton
from Littleton, CO
This is the second brewer that I have had in the past 6 months. I have reset the machine… (That has worked in the past) I have DE-SCALE the machine, cleared the "nipple" that pierces the k-cups, The machine acts like it is going to brew but when you hit the start button the display shows "brewing" however, nothing happens! I would like a reliable machine! The [$] I spent on this machine was good hard earned money… I expected Keurig to work longer than 5-6 months.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com