Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Best coffee maker ever!
on February 14, 2011
Posted by: Dennis
from Montana
I use this product everyday and love it. One of the best cups of coffee ever! My sons enjoyed a cup of coffe now and then, but now they immediatly head for the machine and brew themselves a cup. One of them is buying one to take on the road with him for his hotel room use. I have always enjoyed my coffee, but this maker is the best.
Pros: Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
worst ever
on February 14, 2011
Posted by: tray
from east haven , ct
never works right . im on my 3rd machine
Cons: Bearly works, Complicated
Written by a customer while visiting keurig.com
Customer Rating
1
Piece of trash
on February 13, 2011
Posted by: Curvy6
from Baltimore, MD
My brewer worked fine for the first few months, but at about 9 months, it started turning off after each cup and only brews partial cups at times. I went through all of the troubleshooting steps with the extremely polite, but technically unsavvy service reps to no avail. They keep asking me to do one more thing and call back. I think they are hoping I'll give up eventually or we'll be so far out of the warranty that it won't matter. There are dozens of similar reviews on other websites, so they are aware they're producing lemons. Buyer beware, and save your packing materials for at least 9 months or more.
Pros: Worked for 9 months
Cons: Malfunctions
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Mixed review
on February 13, 2011
Posted by: Offonoff
from Washington, DC
I love coffee, and I do like most of the coffee makers this company provides, however this model should be taken back to R&D. We have had our unit replaced 3 times because it stops brewing. Support claims that they had a 'clog' from lack of cleaning however we clean our machine on schedule as recomended in the documentation, but there seems to be a problem with the machine that it will stop brewing at some point. I would not recomend this model for use.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
love love love this coffee makers!!
on February 12, 2011
Posted by: sharon
from aberdeen, wa
this is the 2nd keurig i have owed. i love them, will never own another type. i got my last one for my birthday from my son as my other one was not performing. it was about 3 years old. i recommend them to everyone, in fact my sister wanted one after trying mine and asked her husband for one for xmas. he really gave me a bad time about how much it cost him, but now he uses it more than my sis, he said he can't stand to have coffee out anymore. when he and my sis were going to go to dinner he told her first he had to go home and have a good cup of coffee. i also got my son one for christmas, he told me he loves it alot. they don't last as long as maybe a mr. coffee, but for me it's because we use it so much more. i don't care when this one bites the dust, i'll get another one. love the fact that i can have my flavored coffee and everyone else can have there regular coffee. thats why i got one in the first place, was so i could make flavored coffee and i was going to use the mr. coffee for everyone else, well when they tasted mine they decited they wanted to use may keurig. buy one you won't be sorry.
Pros: Durable, Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Had to return to store
on February 12, 2011
Posted by: KimNTennessee
from Franklin, Tennessee
Customer service was great but product was not durable. We purchased the special edition brewer and, so far, so good!
Pros: Accommodates All Cup Sizes, Awesome when working, Easy to use, Stylish, Multiple Settings
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Incredible Product
on February 11, 2011
Posted by: Suzanna
from Albany
Great product. Wonderful for company at home and for personal use. Our whole family enjoys it everyday.
Pros: Multiple Settings, Stylish, Easy to use, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
LASTED 9 MONTHS
on February 11, 2011
Posted by: MOTT
from NJ
THIS MACHINE IS THE SECOND REPLACEMENT FOR ONE THAT WENT KAPUT IN LESS THAN A YEAR. I DO NOT UNDERSTAND THIS. THE MACHINE IS HOUSEHOLD USE AT MOST 6 CUPS A DAY. NOT HEAVY USE IN MY OPINION. I WILL BE CALLING KEURIG TO SEE WHAT THEY HAVE TO SAY ABOUT THIS. MACHINE USES SPRING WATER AND IS DESCALED EVERY 3 MONTHS. SOMETHING IS MISSING IN THE DESIGN AND OR MAUFACTURE OF THIS PARTICULAR PRODUCT. GREAT IDEA IF IT WERE MORE DURABLE.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: QUESTIONABLE QUALITY, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com