Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Disappointed - Brewer #3 on the way!
on February 20, 2011
Posted by: HippiePop
from Wisconsin
I received my first Keurig as a gift many years ago. It lasted quite a long time. About 18 months ago I finally had to replace it and purchased the Platinum brewer. This one started to give me problems almost immediately. Keurig was kind enough to replace it but now, 8 months later, I'm back at the beginning needing a replacement again. I take GREAT care of my coffee machine, following all of the rules, avoiding the hot cocoa cups (which I shouldn't have to since those cups are for the machine, right?), even avoiding using the My K-Cup reusable filter. I'll accept a replacement but I'm worried about how long it will last this time. Oh and I'm being told that I should descale every two months. REALLY? I'm thinking that the drive-thru is starting to sound like a better option again. Bummer. Come on Keurig. I'm not the only one who has had this issue. Maybe you can do a little quality control??
Pros: Accommodates many tastes, Easy to use, Multiple Settings
Cons: Short cup issue, Quick to break, HARD TO CLEAN, Doesn't last long
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love Keurig
on February 19, 2011
Posted by: MochaResa
from Hawaii
I must say, I LOVE MY KEURIG. The down side to this coffee maker is that at about a year it stopped working, it just wouldn't pour any water out. I was very upset and I called Customer Service. They walked me through the steps to unclog this and that. Finally the nice lady told me it probably had a deep clog and would be unrepairable, BUT she would send me a new one. The company definitely stands by their product, so because of this, I will stick with them and their product.
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
Cons: Not durable, Doesn't last a yr
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Customer Service was FANTASTIC!
on February 19, 2011
Posted by: Happy Girl AZ
from Tucson, AZ
purchased 11/29/09 Started to fail 11/10/10 Stopped passing water completely 2 weeks after that point. Called customer service 2/20/11, they were so nice and asked me for the serial number and other information about trouble shooting. After that point they informed me that they would send me a new machine free of charge to me and in 3-7 business days! Thank you so much! YOU ARE KEEPING ME AS A CUSTOMER FOR LIFE. I have not had such an amazing customer experience in years!
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I will be dealing with Keurig forever
on February 18, 2011
Posted by: George
from Milford, Ct
I use the coffee maker all day, its easy to clean and easy to use, and dealing with Keurig was wonderful coustmer service where the nicest and frendly and most helpful people to deal with, keep up the good work Keurig, I am going to stay a loyal customer forever.
Pros: Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Couldn't Ask For More
on February 18, 2011
Posted by: douggee
from NW Kansas
I really love coffee and of 5 various coffee makers/brewers that I own, my Keurig Platinum is the one I use daily. It has performed flawlessly from Day 1 and is by far the easiest coffee maker to use. My favorite features are that real coffee is brewed very quickly, I can change coffee varieties with every cup, and there are many selectable options (brewing temp, on/off time, etc) to truely make it my own. . The platinum color and blue lighting fit perfectly into my kitchen decore with all stainless appliances and blue marble counter-tops, it looks as if it were designed just for me. The soft blue light in the water chamber is not only attractive but also flashes to remind me when the water level is low. If the water level is too low, the brewer will not operate until the chamber is filled; a great safety feature. If I could change it just a little, I'd like to have the brew chamber made so it is easier to clean and also have the capability of connecting it directly into my reverse osmosis water system. The Platinum Brewer is without a doubt the best small appliance I've ever purchased and it is the one I use the most.
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: No water line hookup, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome
on February 17, 2011
Posted by: Houston coffee drinker
from Houston Texas
Absolutely great machine. Would definitely buy again.
Pros: Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Starbucks, you have competition
on February 16, 2011
Posted by: Angus
from Flower Mound, tx
I purchased the Keurig Platinum after owning several conventional coffee makers. I was never happy with the taste of the coffee they brewed. I wanted a coffee maker that could give me a cup of coffee that would at least come close to that of Starbucks coffee. Well I found it. The Keurig makes me a cup of coffee that tastes the way I want it. I have given up my $2.00 cup of coffee at Starbucks habit for this. It's fun and easy to use. My 78year old Mother has one and loves her's too. She's the one that convinced me to buy mine. I dont really have anything negitive to say about it.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Shuts off because the pump "cavitates"
on February 16, 2011
Posted by: Kim
from Colorado
As many have said, this generation will shut itself off. As an engineer with practical experience with water pumps, I am quite certain that the problem is the water pump cavitating. This is when little air bubbles come out of the water, making the pump's impeller ineffecient to the point where it does not pump at all. The matchine detects that it is not getting water and shuts off. As an experiment, the next time yours does not draw water, take the water reservoir and lift it up an inch and then slam it back down. This frees up the air bubbles and the pump starts working. The best thing to do, if you have to live with the machine is to put fresh water (less bubbles) in the reservoir regularly. The older model was noisier because it vibrated to keep the air bubbles from sticking in the pump area (similar to the slamming that you just tried).
Pros: Great when it works
Cons: Shut itself off
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com