Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
GREAT MACHINE
on March 11, 2011
Posted by: OLDSALT
from TEXAS
READ BOOK, CLEAN EVEN IF USING BOTTLE WATER, THIS IS MY SECOND ONE HAD PROBLEM WITH FRIST ONE THEY SENT ME A NEW ONE. JUST CALL AND TELL THEM THERE A PROBLEM AND THEY FIX IT. ONE CUP AT A TIME IS GREAT. OLD MACHINE COOK COFFEE ALL DAY. SO EASEY TO USE MY KNOW IT ALL TEENAGE GRANDKID CAN REALLY MAKE COFFEE. SOMETHING THEY DIDN'T LEARN IN SCHOOL.
Pros: Multiple Settings, Stylish, Durable, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
My 2nd One (warranty replacement) Died
on March 11, 2011
Posted by: Bummed Keurig Customer
from Philadephia, PA Area
My first one died just after the warranty period, but Keurig sent a free replacement any. This led me to believe the probelm I experienced was a known problem. Basically, my machine would say it was brewing, but nothing would come out. The replacement is now having the same issue. It hasn't been a year, so I'm curious as to whether or not they will honor their warranty on a machine that was a previous warranty replacement. The machine is fabulous, when working, but they should start being upfront and telling people they only last a year or so.
Pros: Stylish, Accommodates All Cup Sizes
Cons: Short lifespan
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Pump problem...on my 4th Keurig
on March 10, 2011
Posted by: K.Keurig
from Parker, CO
Bought my first Keurig in March of 2010 (B60 or B70) but the pump stopped working after a month. Keurig told us to return to the store ([...]). Traded up for the B70 platinum (4 other of my friends have this same model). 10 months later the B70 stops working...same pump problem. Traded up again for the new Cuisinart Keurig...stopped working after only a week, once again the pump. Returned it today for the B70 platinum (it did work for 10 months). If this one craps out again, we will be going with a completely different brand of coffee machine or just old fashioned drip. Keurig needs to fix its pump problem as these machines aren't cheap. My [...] says a large majority of customers who have purchased Keurigs have returned them, mostly because of pump failure.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Stylish
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Platinum Brewing System
on March 8, 2011
Posted by: Scott W
from Boston, Ma
I got this Keurig for Christmas 2010 and use it every day!! I can't really find anything wrong with this machine just for the fact that it works sooo well!! I did notice that every now and then the K Cup will pierce a little wider on the top while brewing but this really hasn't been a problem!! bottom line is this Keurig Coffee make is by far the best machine i have owned thus far!!
Pros: Durable, Accommodates All Cup Sizes, Stylish, Multiple Settings, Easy to use
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
is a nice machine but!!!
on March 8, 2011
Posted by: Marsha
from Canada
I like this machine, although i am on my second machine, this one is doing what my first one was doing taking it's time to brew a cup, it's starting to get noisy, customer service blames it on water, or an air bubble, i have cleaned and cleaned this machine too many times. every time i deal with customer service they run me through the same cleaning and it still doesn't work properly. customer service could be better!
Pros: Multiple Settings
Cons: HARD TO CLEAN, Complicated, Limited Cup Sizes, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Will keep trying
on March 7, 2011
Posted by: Christine
from Perkasie, PA
We use this coffee maker everyday - maybe 5 cups a day during the week - double on the weekends. We first purchased it Sept 2009. My third one is currently being shipped to me. Short cupping is the major issue. Although this last time the machine was just shutting itself off. Customer service is ok. You have to give all your info to the person who answers then you have to be transferred to a "Specialist" who asks for the same info! I am experienced now at what needs to be cleaned - the needle (three holes), the rubber ring - clean and make sure it is 1/8 inch from the top. Really???? It is very difficult to see up there to tell if it is an 1/8 inch away! I descale the machine every three months and I have a filter in the water bin yet it still breaks down on me. I also discovered during one of my calls that when making hot chocolate, you need to run a plain cup of water. Now that is in the manual which I did read when I first bought it, but just started using hot chocolate this winter and didn't remember seeing that. Perhaps putting that on the box of hot chocolate or at least on the website when ordering would be a nice reminder. My husband came home from work yesterday and said that a co-worker said her daughter is on her third one as well. She also told him that when you are short cupped or it shuts off to lift up the water bin and soak up all the water in the hole and then put it back. Well that is what we did and it worked! Great a new one is on the way and this one is working! I think Keurig really needs to fine tune this machine or at least provide better troublshooting in the manual so we don't have to call and go through all the repetitive info. Having said all that, it is a great invention, convenient and brews great coffee (when it is working correctly) I would still recommend it to friends (and have) but I give them a list of the hints I find out to make it run better!
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love It
on March 6, 2011
Posted by: CJE
from Westminster CO
My first lasted 2.5 years and died [...]
Pros: Stylish, Accommodates All Cup Sizes, Durable, Easy to use, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth the money
on March 6, 2011
Posted by: Disappointed
from MA
Things not so great - I had 2 Keurig Platinums within 1 year. They are not reliable or quality made. I am downgrading to a lesser model to see if it is better.
Cons: Quality is poor, Not Reliable
Written by a customer while visiting keurig.com