Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Garbage
on March 19, 2011
Posted by: JCS
from Chicago, IL
Item does not last even 1 yr. On my 3rd unit. Allot of people have trouble with these units. They keep giving away replacemnet units so people will still buy the coffee.
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
We love our Kuerig!
on March 17, 2011
Posted by: Mark
from Universal City, TX
Great little machine. We use bottled water for it and that may be the difference. No problems at all and we drink alot of coffee.
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
on my second coffee maker after only 2 m
on March 16, 2011
Posted by: aunt dd
from doyline,la
After only 2 months my brewer will only brew a full cup 1/3 time. Frustrated and going back to a bunn
Pros: Multiple Settings, Stylish
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great but not without problems
on March 15, 2011
Posted by: Mike
from Westerville, Ohio (Home of the Buckeyes)
Used it everyday for over 1 yr. Easy and makes a great cup of coffee. Recently had problems with powering down at end of cycle. Worked with customer service to clean/descale, seems to have solved the problem. It is higher cost per cup than drip but like most things you expect to pay for the convenience.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Cleaning not intuitive, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Excellent customer service
on March 15, 2011
Posted by: Fat Pat The Coffee Cat
from Arkansas
Yes, a number of people have had problems with their machine --myself included. But I could not ask for a more helpful service department. Created an account for me, and put me in touch with a technician who walked me through some trouble shooting procedures. None worked so they are replacing the brewer without question. I feel certain they will get the problems worked out. In the meantime it helps to have such a great customer service department!
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
Cons: Had some brewer problems
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Very Disappointed
on March 15, 2011
Posted by: Disappointed Coffee Drinker
from Cincinnati, Ohio
Bought this product in late November. Loved the red color to go with my kitchen. Loved it at first, great coffee and hot chocolate, very convenient. Then in January it just stopped brewing...no warning or anything...just quit! This machine is too expensive to just quit working after such a short time. It went back.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Excellent time saver
on March 15, 2011
Posted by: DMN
from Forest Lake, MN
I love Keurig! I love that I can brew a cup whenever I want and don't waste half a pot! It's so convenient for us in the morning and saves us from by coffee from a gas station! We've only had it for a week now and haven't had to clean it yet but so far I just love it!
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Great machine but not durable
on March 15, 2011
Posted by: 2dogmom
from Michigan
Using filtered water, I brew 1-2 cups each day. The machine is easy to use, attractive and brews a nice cup of coffee, however, I'm on my 3rd machine. Like many other reviewers, my machines have all 'short-cupped' and stopped working after 6-8 months. So far, the company has stood by its products and is sending me my 2nd replacement machine. It is frustrating, however, that a nearly $200 coffee machine doesn't last for several years. It's also frustrating when you waste k-cups trying to brew a full, decent cup of coffee. I have de-scaled my machine regularly (before getting a message to do so) and have performed all the troubleshooting such as using the paper clip to clean the exit needle and the ports on top. There is just something wrong with the engineering of this machine. It's not right that it stops working so quickly. If the company can ever fix this glitch, I would be a very happy customer. I would be hesitant to recommend this to people now that I've had two brewers malfunction so badly.
Pros: Stylish, Kona k-cups, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Not Reliable, Not durable, Lasts less than a year, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com