Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Love the Concept
on March 28, 2011
Posted by: Doc
from NJ
Great concept. Beats making a whole pot of coffee and only drinking half of it. Make one cup in less than a minute and go. It is consistent and brews great coffee but its just a matter of time as to when it will stop working. I have had 3 brewers so far, one of which is is no longer made and the replacements were upgraded to the next available model. Currently awaiting brewer #4. Brewer #3 lasted 5 months despite being cleaned 3 times since "purchase". It is good to know that Keurig will stand behind their product, but it is an inconvenience to know that this will happen but the question is "when". Can the issue be fixed?
Pros: Multiple Settings, Great Warranty, Consistent, Cost Effective, Accommodates All Cup Sizes, Easy to use, Durable
Cons: Consistent
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Everyday user and loves the machine
on March 26, 2011
Posted by: cancam5
from Garden Grove, CA
Im in love with my keruig. to have a fresh brewed cup of coffee ready to go in the morning within min. i love to come home from work with a nice cup of tea that i can brew while i change into my pajamas. Its made things so much easier.
Pros: MAKES GREAT COFFEE, Durable, Multiple Settings, Looks great, Works Great, Makes great tea, Accommodates All Cup Sizes, Easy to use, Stylish
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Great coffee, poor reliability
on March 25, 2011
Posted by: Mark
from St. Peters, MO
This product makes a really fine cup of coffee in no time flat. However, my 4th brewer just failed after two years of total ownership. While Keurig has consistently provided great customer service and replaced the failed brewer each time, this time I am going to give up and move on to another brand.
Pros: Great coffee selection, Quick Brew, Stylish
Cons: Reliability
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Dead at 21 Months Old
on March 25, 2011
Posted by: Disappointed
from Az
Loved it when it worked. I'm not saying anything new here so I won't spend a lot of time on it. Started having consistency issues after 12 months with short cups and had to play around with it getting it started to brew. At 18 months it would frequently stick on the largest brew size and not allow a smaller selection. As of today, it doesn't pump or brew at all. Keurig, when are you going to fix the design of these brewers???????????????? People obviously love them but we all expect them to last trouble free more than 12-24 months. That isn't a rhetorical question BTW--you bother to post your canned "commercial vs. home use" comment when people state in their reviews that they have a commercial brewer in their home, surely you can give updates to this community on what you are doing to improve your product. Its obvious we want to remain Keurig customers if you would just hold up your end of the deal. Also, it doesn't take a rocket scientist reading model reviews to figure out your OfficePro model doesn't have the reliability issues your home brewers have. Are you bothering to look at why they have better reliability?
Pros: Stylish, Easy to use
Cons: Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Beware!! Do your research on other sites
on March 23, 2011
Posted by: Jeremy
from Florida
I have a Keurig Platium coffee maker it is now overheating and blowing my house circuits- Customer Service states this is a common problem and want to charge me $140 for replacement!! Do you research and buyer beware!
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Overheats, Fragile, Wont Replace, Blowing house circuits
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
LOVED This Coffee Maker
on March 22, 2011
Posted by: Jonesy
from Chandler, AZ
This coffee maker was the bomb! Everybody in our family purchased one and we gave each other K-cups for Christmas... Then, just after warranty period...it died. Spent too much money to go out buy another one. Given it lasted a little more than a year, I can only recommend this coffee maker to my rich friends. I miss my Keurig, but have gone back to my work-horse maker.
Pros: Multiple Settings, Easy to use, Fast
Cons: Short Shelf Life, Fragile
Written by a customer while visiting keurig.com
Customer Rating
2
Love it but this is my fourth one
on March 22, 2011
Posted by: Hink
from Maryville, TN
Love it but this is my fourth brewer. All have had different problems, one leaked in the water reservoir tray, one the pump quit, the last one made it a year and one morning it just had no power. On #4 now, if this one has problems I may consider doing something different.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
Written by a customer while visiting keurig.com
Customer Rating
3
Short cupping
on March 21, 2011
Posted by: Smokeytc
from Coventry, RI
I bought this as a TSV on QVC in November. It has been working great, and even won over my kids, who are hooked on Dunkin Donuts Coffee and will travel miles for a cup. Now it seems the pump is struggling and I never get more than 6oz no matter what the setting. Very disappointed because it makes great coffee. Pretty expensive to only work 6 mos.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com