Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Love It
on April 3, 2011
Posted by: Rick
from Alexandria, Va
This was given to my wife and I when my daughter and her boyfriend came to visit. She said that they had one at their home and while at the store not only bought one for us but also for his mother and later found out that when his sister saw it she had to have one also. The wife and I love this because of the ease of making coffee for her and either coffee or tea for me each morning and sometimes in the evening. We have not had it too long so can't say how durable it will be but right now can't find anything bad to say about it.
Pros: Stylish, Easy to use, Multiple Settings, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Keurig has been able to fix problems
on April 1, 2011
Posted by: Amy
from Buffalo, NY
I received this as a birthday present and had issues with it not working, returned it to the store for a new one and it leaked form the bottom after a week, returned that one to the store and after about 3 months that one the pump stopped working, called the customer service and the tried to get it to work and decided to send me a new one.[...]. It is working at the present time (knock on wood). Keurig customer service was very good at handling the problems. I do wish they could make the machine a little more durable, but love it just the same. I tell everyone how much I love it even when it is giving me issues. I love being able to have a fresh and hot cup of coffee when I wake up to our famous Buffalo snow storms, and after shoveling 17 inches of snow out of my drive way.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Many break downs
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Short cups
on April 1, 2011
Posted by: Disappointed
from New York
I originally bought my keurig from a store and had to exchange it because it was making short cups. My second keurig started brewing a short cup after the 3rd cup of coffee. I called the company and they went through the steps to clean (too soon to descale). By the time I hung up, we brewed full cups (w/o kcups). The next morning, it brewed a short cup on the first try. Three days later and multiple short cups, It wouldn't brew a full cup of coffee only a full cup w/o the kcup. Called keurig again and they are now shipping me a replacement machine (3rd machine). I had to ask for replacement kcups; they didn't even offer which would have been the decent customer service thing to do. Other than the fact that this is a convenient machine, I wouldn't, in a million years, recommend it to anybody. If you are thinking about buying this machine, DON'T!
Pros: Stylish
Cons: Short cups
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Not Durable
on April 1, 2011
Posted by: Joe
from Phoenix
I have bought three machines and they have all done the same thing. After about 9 months the largest size stops working. Than the next largest size stops working, until the machine stops doing anything. Cleaning it does nothing. I really like the machine, but can not afford to keep buying them. My sister experienced the same issues.
Pros: Easy to use, Stylish, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Miserable
on March 31, 2011
Posted by: Java Fueled Anger
from Hopkinton, MA
We are on our fifth in two years ( to their credit they keep replacing it ). How a company can continue to produce and sell a product with a defective pumping system is beyond me. Save your money.
Pros: Great for about 2 months
Cons: PUMP
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Customer Service Excellence
on March 31, 2011
Posted by: Denise
from Pittsburg, PA
The best Christmas gift from my twenty one year old daughter (in college) Love it and told all of my friends and family to buy one...we all had BUN machines. The special edition lasted about 14 months. Called care and did some trouble shooting over the phone. When I asked, "is there anything else" The reply was "I am sending you a new brewer" Mind you I was out of warranty by a few months. Four days later, I was back in business and unplugged the back up BUN. I did not know the Keurig's name means excellence! In this day and age, I respect the customer excellence that I received...as there is too little of it. Keurig..hats of to you on standing behind your product
Pros: Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Great while it works -
on March 31, 2011
Posted by: Coffee Monkey
from Chesapeake, VA
Love the convenience and speed, don't love the fact that my 2nd machine in 3 years has died. In other words, keep that old coffee pot in the cabinet for the morning when Keurig fails you...because it inevitably will. As soon as it short cups you or fills your cup with grounds...be prepared...the end is near. Descaling often and using filtered water gave me about an extra 6 months of life compared to my 1st machine, but the $40 coffeemaker I still kept around has lasted 10 years. So there you have it. Keurig needs to step up and improve the lifespan. What am I going to do w/ the 80 K-cups in my cabinet?!
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Fast, Multiple Settings
Cons: Short life span, HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Excellent idea...Needs better machines!
on March 29, 2011
Posted by: Mikki
from Boston, MA
I love the Keurig system and coffee! The service is the best. Keurig replaces my broken machines when needed! You don't get better than this. However, improvements in the system are needed. I've had a brewer since 2009 and this is my third machine. It's frustrating when the machine breaks down even though I've followed all the recommended maintenance on it. I've come to rely on the machine so when it doesn't work we go without coffee and tea. I find it frustrating to have to repeat all my information to the person who answers my call and then again to the technician. The technicians don't know all the same tricks to the machine, either. Each time I call I find out a new one. If I knew them all, I may not have to call at all. I have an industrial machine at work and that thing is fabulous! It is used constantly all day long. I think in the few years we've had it, it has had to be replaced twice, but the company picks it up and puts in a new one. There isn't multiple phone calls to try to repair it. We just get a new one. I'd love to have the industrial one at home. Anyway...regardless of all the snags, I wouldn't want another system again. I'll just keep hoping that the machines continue to improve and that the Keurig service team stays the same!
Pros: Easy, I love the concept, Covenient
Cons: Needs to be perfected, Breaks down within a year, Secret cleaning spots, Fragile
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com