Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
LOVE it!
on March 12, 2010
Posted by: swinter
from Franklin, Tennessee
We got a Keurig at work and fell in love with it. Some friends said I should go with Tassimo instead. WRONG! The Keurig beats the Tassimo hands down.I bought my machine at [...]. We liked the iced tea setting. However, the execution of the iced tea leaves a lot to be desired. The coffee is fantastic, though.I did have the water pump problem, but the Keurig customer service was amazing. No hassle, they just sent me a new one. This one seems to be working great.The Keurig is quiet, easy, and has a great variety of coffee. I highly recommend it.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings
Cons: Ice Tea Not Good
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
We Love this Coffee Maker
on March 12, 2010
Posted by: B & G
from Shoreham, NY
We use the Platinum everyday and love it. After just over 1 year we started to have some problems with not getting the desired amount in the cup, water spitting, etc. I called Keurig and they had me de-scale the brewer. It didn't work so they sent a new one. I make sure to de-scale every 3 months now. We love this brewer and would never go back to old fashion brewers. Our favorite everyday coffee is Green Mountain Columbian Fair Trade and Hazelnut. The Half-Caf is very good as well as Gloria Jean's Butter Nut Toffee and Timothy's German Chocolate Cake.
Pros: Easy to use, Durable, Stylish, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
My Opinion of the Platinum Model
on March 14, 2010
Posted by: Anonymous
from Cranford, NJ
I bought the Platinum Model for myself in November 2009 and for my parents in January 2010. My unit has acted up in the past but my parent's unit has not. It occasionally shuts off after filling it up with water and on rare occasions it brews a cup with less water than was supposed to. Overall we love it, we drink at least three cups per day, and some times up to five. Love it for parties too. I called Customer Service about the shutting off problem and they had me speak to a specialist. I was told that there is a magnet at the bottom of the water reservoir and a magent inside the unit itself. When you fill the water, it sometimes can dislodge the magnets apart which causes the machine to turn off. I used to remove the reservoir each time I filled the water but now I leave it in place. Little issues to get past, but overall love it. Units are backordered right now, but in April I'm using my Rewards points to buy my sister a unit.
Pros: Stylish, Easy to use, Convenient
Cons: Turns Off After Use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Absolutely sold on this brewing system
on March 16, 2010
Posted by: Diana
from Wisconsin
This is the third Keurig we have purchased in the past 18 months. The first one we gave as a gift; the second was for our home; the third was for my private office. We are very pleased with the quality of these units. The one we purchased for home gets the most use (several times a day from various family members) and last week after 7 months of use it stopped pumping. [...]We would not hesitate to purchase this same model again.Gift note: These units make excellent wedding gifts. Throw in a bunch of sample k-cups and it makes a welcome gift.
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes, Durable
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT! GREAT CUSTOMER SERVICE TOO!
on March 17, 2010
Posted by: EED
from Richmond
Received as a gift 1/09. It stopped working after 9 or 10 months. I did not have the receipt because it was a gift. Through the serial number, I suppose they were able to determine that I was within warranty. After troubleshooting with me and still not working they sent me a brand new brewer. I received it in 3 days!!!! I couldn't believe it and couldn't be more happy with how they handled it. I love the coffee machine and now I love the Keurig company. I am now a life long customer!!!
Pros: Accommodates All Cup Sizes, Multiple Settings, Stylish
Cons: Complicated
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Mine died too
on March 17, 2010
Posted by: Anonymous
from NH
Verified Purchase:No
We loved our brewer, until it died too. It started pumping out smaller amounts of coffee, then just starting squirting out a tablespoon of water and nothing else. We did have a good experience with Customer Service. They had us try the paper clip in the upper needle, but then told me they would send out a new brewer. Very nice to me, also considering mine was 2 months out of warranty.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love this Machine
on March 19, 2010
Posted by: Old Trucker
from Hobart,Ok
Got the machine for Christmas and just loved it,then problems with pumping water after making second or third cup.Hummm Called customer service and they were great,sent new one right out. Worked great for about 2 weeks and the same thing.Hmmm Called again and we discused what was going on,keruig has figured out that the water resovoir is working it`s way up just a little, causing the pump to draw air and safty shut-down occurs. Take the resivour off and fill it no more problems!!! Love it! Love It!! You know most co`s would have told you it`s your fault not there product. You know it`s true!! Hang in there and they will get to the bottom of it,after all anything manmade is subject to break or go ariy!!
Pros: Easy to use, Stylish, Tempermental, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love It!
on March 20, 2010
Posted by: Dawn M.
from Newark, DE
Verified Purchase:No
I have had my Keurig for just about a year now. I used the reusable filter for about 6 months and realized my Keurig was giving me less and less coffee in my cup until finally it stated "Descale" on the unit. I did the white vinager cleaning and it has been working fine ever since. I also stopped using the reusable filter, cheaper is not always better especially when it comes to your Keurig. I recommended this unit to a friend and she had the problem with the water pump but thankfully I have yet to experience it.
Pros: Stylish, Easy to use
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com