Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Not Reliable in the long run!
on April 7, 2011
Posted by: DC
from Little Rock, Arkansas
I have owned two(2)of these exact same coffee brewers. The first only last a year and merely quit working. I purchased the exact same machine and after less than a year it will not brew a full cup of coffee. I would not recommend this machine to anyone. I will try a different model in the hopes it will perform well over time.
Pros: Brews quickly, Easy to use
Cons: Not Reliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Awful
on April 7, 2011
Posted by: KK
from Tucson
I have had to replace this maker twice within 6 months. You would think the most expensive model would be worth it. Not worth it. No quality, poorly made.
Pros: Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
I love them .....But
on April 6, 2011
Posted by: JavaJunkie
from Long Island, NY
I admit that I do love the Keurig machines for their convenience. But, I think they need to make the "home" models more durable. My first one was a gift, and the machine lasted five years before the pump finally went. It was an office model and definitely more durable than the "home" models. I then purchased a Platinum machine and, once again, the pump went after a little over a year. The warranty had expired, and I therefore had to purchase a new machine. I wasn't thrilled, as I felt that, for the price, it should have lasted longer. My third machine lasted eight (8) months before I was having problems with it. Not enough water came out, for the cup size selected, and it would say "brewing" but nothing was happening. Fortunately, it was still under warranty and Keurig sent me a replacement, which I just received. We'll see how long this one lasts. My Mom has a different Keurig model, which is about a year old, and it is also not working correctly... and it is barely used. It shuts off automatically after making a cup of coffee, and it doesn't make the amount that is indicated. I have tried several things to get it to work....cleaned it, unplugged it, and reprogrammed it but it still is not working correctly. She will not buy another one, because she barely uses it, and said she will simply turn it on again after it shuts off. She doesn't remember if she ever registered the machine, and for sure she did not register it online, as she has no computer skills. So, unfortunately she has no recourse on this machine. And, for the record.......I DO clean my machine and descale it. I even use filtered water and not, tap water. My Mom only uses bottled water. My husband just had his second Keurig, for his office, break....having the same pump problems. I hope Keurig finds out whatever the problem is that is causing these machines to break so quickly, because I truly love the convenience of having one. I just think an expensive machine should last longer than up to the the date of it's warranty.
Pros: Accommodates All Cup Sizes, Multiple Settings, Stylish, Easy to use
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
A true
on April 5, 2011
Posted by: Barista Scott
from Aiken, SC
My wife and I were tired of wasting partial pots of coffee every day because of the burnt taste. Now that we have the Keurig life is much sweeter. We love the fact that we can have so many choices so easily.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Durable, Easy to use
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
On 3rd Replacement but I still love it!
on April 5, 2011
Posted by: Ame K
from Oak Harbor, WA
My husband and I use this machine several times a day and more on the weekends. We are currently waiting for our 3rd brewer to arrive. They seem to be lasting about a year for us. We use the filtered water, descale every 3 months and make sure the needles are clean. Both of the brewers started short cupping and then just quit. Both times I have called customer service and after many questions they have sent me another to replace. I don't mind all the questions and I am very grateful to get the new one at no charge. [...]
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
I hate the brewer!!!!!!!
on April 5, 2011
Posted by: All Hans
from Barrie, Ontario
We are on our second replacement unit and have had this one less than one month before it started to give us grief. First it would just staart to brew and quit. Now when you press on the brew button it does nothing. You have to take the k-cup out, turn it 180 degrees, put it back in, press the lever and then press the brew button and if you are lucky, you will get a full cup of coffee. In my opinion this product does not live up our expectations especially considering the price we paid for the unit. We have reverted back to our 15 year old drip coffee machine (which has never let us down) that luckily enough we have kept otherwise we would not be having coffee in the morning. We are waiting to hear from the Canadian vice president as to what they are willing to do as we will not accept another replacement. They should not sell this product as there are too many problems with it.
Pros: None
Cons: Doesn't Work, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
won't make a full cup!!!
on April 4, 2011
Posted by: mugs
from smyrna de
the machine hasn't worked properly since we took it out of the box.keeps making half cups of coffee.we know for sure we have all the settings right
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
I love this brewer!!
on April 4, 2011
Posted by: Kasi loves Keurig
from Bloomington, IN
I love my Keurig Platinum! My boyfriend bought it for me this past Christmas and I have yet to go a day without using it! I hardly ever write reviews for products I buy, but this is one of my favorite gifts and I think it deserves the good review! I'm a huge fan of coffee and was spending entirely too much money at other coffee places so it's VERY nice to have my own coffee maker right at home in my kitchen! Also, another thing that's nice is that I can order the KCups online or run to the store and pick them up, even though I usually chose online because shipping is so fast and I love getting the coffee club points! It's very beneficial to be a member at Keurig.com! I would recommend the Keurig name to anyone! Great product!
Pros: Stylish, Easy to use, Multiple Settings, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com