Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
A nightmare!
on April 11, 2011
Posted by: Dudley and Thor's Mom
from Emory, TX
I tried to use the unit daily; however, I did not get the opportunity. It would not dispense the water. After three calls in three weeks, I felt I was a trained Keurig technician!! On the last call, I finally was told that the units have a computer problem. Keurig Customer Service offered a replacement. While I still question the reliability of the units, I accepted the replacement. I've invested in too much coffee not to try to use the pods I currently have. Definitely, according to the instructions for writing reviews, I HAVE NOT BEEN COMPENSATED IN EXCHANGE FOR WRITING THIS REVIEW!!!
Pros: Accommodates All Cup Sizes
Cons: Fragile, Constantly Broken, HARD TO CLEAN, Not Reliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great brewers but have had issues
on April 11, 2011
Posted by: CobraBob
from Connecticut
I was one of those "grind you own" coffee perfectionists for years. My daughter bought a Keurig Ultimate brewer at [...] a couple of years ago and I was shocked at how good the coffee was. So I bought one myself. For over two years I used the brewer every day, 2-3 cups a day. I was more than satisfied with this first brewer. Not one problem! The pump was noisy but I thought at the time that was normal. It wasn't normal I later found out. But other than the pump noise, I had absolutely no issues over the 2+ years I've been using it. I loved it so much that I bought a second Ultimate brewer at another warehouse club, and stored it in my closet for future use. Three months ago I decided to bring my original Ultimate brewer to our office for staff use (only two of us drink coffee), and it still works great. I started using my second Ultimate brewer at home at that point but I started getting occasional short cups. I called customer service and they walked me through some troubleshooting steps, including cleaning the needle nozzles. Two weeks later after getting more short cups I called customer service and they shipped me a new replacement, a Platinum model. Sadly, I couldn't get an Ultimate model (nicer stylish looking than the Platinum) because it has been discontinued.The replacement Platinum arrived and it worked great for a few days, and then I started getting occasional short cups again, resulting in wasted cups. I called customer service and they again walked me through the cleaning steps. Which I felt was unnecessary since the brewer was brand new and had only been used for two weeks. Two days later I got a short cup again so I called customer service again. This particular rep suggested that I pre-puncture the K-cups, meaning I insert the cup and press down to puncture the bottom. Then I press the brew button. It's been almost two weeks now and so far no short cups. So I will continue to pre-punch the cups.Overall I absolutely LOVE these brewers. The coffee is just as good IMO as fresh ground, and so much more convenient. And with no mess! No coffee grounds to dispose of. I expect to use these brewers forever. I can live with the occasional issues reported since the customer service is very responsive and they really try hard to satisfy the customer. I also like that the customer service reps are easy to talk to and their is no language barrier. Thumbs up to Keurig customer service!
Pros: Stylish, Easy to use, No wasted coffee, Fast brewing, Accommodates All Cup Sizes, Convenient, Coffee tastes great, No Mess
Cons: Pump can be fragile, Occasional short cups
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
didn't last a year
on April 10, 2011
Posted by: Andi
from Saskatoon, sk
Our keurig began only filling the drinks half full and then it stopped all together.
Pros: Multiple Settings, Stylish, Easy to use
Cons: Fragile, Complicated, HARD TO CLEAN, Bad warranty
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't last more than 2 years
on April 10, 2011
Posted by: brige v
from new york ny
Very unhappy with this machine. So many problems ever since we have gotten it. Not worth the money
Pros: Easy to use
Cons: Fragile, Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Working like a charm, so far so good.
on April 9, 2011
Posted by: Mombo
from New Hampshire
We've had our platinum now for 2 1/2 years, so far so good. We turn it on in the morning, and turn it off when we retire at night. Knock on wood it works great! Oh, one thing we do is to only run bottled water through the machine. Our tap water is good, but a tad bit on the hard side, and we wanted to eliminate any build-up. Sort of looking forward to the next one, as I would love to get the cinnamon color to match my kitchen. Didn't have that option for our first one.
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Durable, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Problems...1/2 cups of coffee w/grounds
on April 9, 2011
Posted by: Doris
from Greer, SC
Bought this and loved it so I bought my sister one. Now we are both having the same problems...we only get 1/2 or less of coffee. On mine I push the brew button and "nothing" happens - but the water goes down. I push it again and the water goes down and I MAY get 1/2 cup or less. Grounds over flow into my cup and I have at least 1/4 tsp of grounds in my cup. We both love the coffee...but the machine is NOT worth the money for this platinum system. Keurig has a LOTS of bugs to work out on this machine, and should have before marketing it. Now I am out of a LOTS of money for 2 of these! I hate to have to go to customer service and deal with the stupid "tricks" they want you to do. I want to just return the machine and be done with it.
Pros: Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great Concept, Dismal Perfrom(Revisited)
on April 8, 2011
Posted by: Keep em Honest
from Tucson, AZ
Back in February I gave this just 2 stars, as I have gone through a unit every 18 months for the last 5 years. I added a star as I believe I have found the secret to longevity... Use bottled water, or even better use distilled water. The service folks won't actually tell you that this is required, but I have had my new brewer for 2 months now and not one water spot (using distilled water), even on the reservoir. I'll check back in later, but other than the cost of bottled water... it looks promising.
Pros: Convenient, Easy to use, Multiple Settings
Cons: Waiting to see
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on April 8, 2011
Posted by: coffee drinker
from California
I purchased this coffee maker almost a year ago and it has stopped working. I just got off the phone with a specialist and Keurig will be sending me a new one. After receiving confirmation I noticed that they are sending me the wrong color and I called back. Representative said he has no way of changing the order. I don't get how complicated this can be for them. I also purchased my sisters machine at the same time and hers stopped working about six months later. I asked a friend about hers and she said she's on her second one and it's leaking. Somehow my cheap [...]coffee maker has lasted five years but not this expensive one.
Pros: Easy to use, Stylish
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com