Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
2 months and already broken
on April 17, 2011
Posted by: Jason
from SoCal
New machine and after 2 months of use water fails to draw from the reservoir and requires priming (restart) after every single cup!!! Our first brewer was similar to the current Special Edition model and it was great; it went 3 years without a hitch but when it started getting confused on the cup sizes, we figured it was time to upgrade. Our only complaint about the old brewer was it was very loud. So, we upgraded to the Platinum and after about a month of use (1-4 cups per day) it started occasionally having an issue where the motor would run after pouring a cup, but it was unable to draw water from the reservoir, then it shows the error message "Prime", which means you need to turn the machine off, unplug it, and restart it to re-prime. After two months, it now does this after every single cup. I just got around to sending a message to customer service, so we'll see what they say. I don't want to send it to a repair center and be without a brewer for who knows how long. I'll run this one until it breaks and I'll buy one more brewer of a different model, but if that fails I'll stop being a Keurig customer, which is a bummer, I love their k-cups and especially the new Barista Prima coffee. I buy about 4 boxes of the stuff every 6 weeks or so. What would be nice, is if Keurig would send a replacement brewer, and then let us send the broken one back in return so we don't have to be without a brewer, that would make us happy campers and remain loyal customers.
Pros: Quiet, Easy to use
Cons: Not Reliable, Doesn't brew very hot
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
I've had enough!
on April 16, 2011
Posted by: Rick
from Elizabeth,Pa
I do not know where to begin! I am on my 3rd machine.. and now it is starting to act up! Will not brew correctly,shuts off. I clean it the way I was told to clean it by Keurig..and it is still not working right. Use a paperclip..use vinegar..let it sit for awhile.. Still doesnt work right! I've had enough! Not worth over $100... VERY Disappointed!
Cons: Complicated, Fragile, Poor quaility, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Bought 2 stopped dispensing water
on April 15, 2011
Posted by: Polly
from Tennessee
Drink 2 cups every day. Love the convenience but it is hard to find coffee unless I order it. Also I have bought two for myself and both have suddenly stopped dispensing water after about a year. Too much of an investment if it is going to be a short term appliance.
Pros: Convenient
Cons: Water dispenser stopped
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Worth the $$$
on April 14, 2011
Posted by: bwalsingham
from Panama City, FL
This brewer has lived up to all of the hype I have been hearing for years. I waited for a long time to buy one and then received this Platinum as a Christmas gift from a family member who had heard me talking about it. I can not believe that I thought the brewer was too expensive, its worth every penny and I would not recommend waiting years for it to be bought for you as a gift. Great product and the selection of K-cups is amazing.
Pros: Durable, Convenient, Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings
Cons: none
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Keep a back-up on hand
on April 14, 2011
Posted by: CaffPatch G
from Alberta, Canada
Our first brewer started to power off on it's own, lasted 6 months, Keurig replaced it. Our second brewer wouldn't brew a full cup, then wouldn't brew at all, lasted 8 months, Keurig replaced it. Our third brewer just brews when it wants to, it's been out of the box for 10 days! Although I'm not impressed with how unreliable they are, they make darn good coffee and are a real treat to have around (when working) We take great care of our brewer(s). De-scaling, rinsing, we even use filtered water. They just don't have a long life span. Keurig is honest enough to follow through on their warranty, which is the only reason why we haven't given up and gone back to a $20 coffee pot. When this brewer is working, it is a dream come true. When it's not, well, you better hope you have some caffiene patches on hand because it can take a few weeks to get your replacement brewer. I hope Keurig can resolve some of their *common* issues and make these brewers worth the price.
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Stylish, Convenient
Cons: Not durable, Short life span
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Worked for four days....
on April 13, 2011
Posted by: disappointed coffee drinker
from Colorado
I was extremely excited to get my own Keurig after my boyfriend raved about his so much. Mine broke in 4 days and I didn't even use it all four of them. Upon reading more reviews it seems quite common for these to break down. It now makes a very sad noise as it attempts to pump the water (we have used only filtered water, as recommended) and will "brew" drip by drip and then stops. I got less than a 1/4 of a cup of coffee after trying to brew several times this morning even with extremely slow brew times. I will certainly be returning it to the store from which this was purchased, luckily they have an excellent return policy. I cannot decide if I should replace it and try again or just give up on it. Too bad I have so many dang K-cups or the decision would be a no brainer!!
Cons: Breaks easily, Not Reliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Absolutely Wonderful!!
on April 13, 2011
Posted by: Coffee Addict
from Texas
I love my Keurig! I use it multiple times daily, and very much enjoy a fresh cup of coffee every time.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Good System
on April 12, 2011
Posted by: Sacrifice
from Juneau, AK
Received a system as a Christmas (2010) present and have been using it every day to brew about 5 cups of coffee. I was never a big coffee drinker, but the coffee that this machine produces is coffee that I enjoy drinking daily - so I now have a new habit that includes a cup of decaf when I get home. Though K-cups are a bit spendy, it is enjoyable trying many of the different coffee flavors available. I have the timer set to come on right before I wake up, and turn off when I go to work. With the exception of loosing some settings during power outages (which are frequent where I live), this feature works well and saves energy. Hot chocolate - brewing this was not that positive of an experience - the water did not come out of the k cup until I removed it from the holder - like it was plugged up - not that great tasting either, but I usually make hot chocolate from scratch anyway, so not a big issue for me. Overall - excellent system that I am happy to have.
Pros: Convenient, Brews quickly, Coffee tastes great, Multiple Settings, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com