Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Love this brewing system
on April 22, 2011
Posted by: Barbara
from Wakefield MA
Tried Drip - not hot enough. Tried percolator - wasteful in brewing one cup. This system is perfect.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't waste your Money
on April 20, 2011
Posted by: CrashBurn
from Texas
Use it a couple times a day even for things like instant breakfast cereal. The first one broke within two weeks the vendor replaced it and the second one lasted 5 months. For this price it should be a lot more trouble free. No one should have to take a gamble when it seems everyone gets two weeks to a year out of a system, a year being the most we can expect is ridiculous. When I reflect on the sales data the 30 day guarantee should have tipped me off as to what to expect. I will be purchasing a different brand to see if someone else has their act together and can produce a dependable system. No more of my money will go into this system.
Pros: Convenient, Variety
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Too much whiz and not enough bang
on April 20, 2011
Posted by: Dissatisifed in R.I.
from Charlestown, Rhode Island
When it works it's great. The fact that its not dependable is not so great. I descaled it when needed, but it has gotten worse as time went by. I've had mine over a year, but I've gone back to my old dependable coffemaker. I was hesitant to spend the money on it. I wish I'd listen to my inner self. Due to the problems I would say it's not worth the money.
Pros: Accommodates All Cup Sizes, Stylish
Cons: Not dependable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
CAN'T IMAGINE LIFE WITHOUT IT!!!
on April 19, 2011
Posted by: Lisa B
from Oklahoma City, OK
I love this machine and it is truly the ONE appliance we have that my husband and I can't live without. Bearing that in mind, you can be sure that when it stopped working I was so sad! My husband emailed Keurig and then spoke with someone and stated that something had to be fixed because his wife would die without her brewer..lol. We got a case number and phone number emailed to us and I called it. They took a small amount of information from me and then transferred me to a specialist. We spent a little time trying to trouble shoot my problem (maybe ten minutes). When that immediately didn't work she instructed me (to my delight) to send in only the casing for the K-cups and to throw the machine away as they were sending me out a new machine immediately and were marking that serial number defective in their system. I was so surprised it was so easy and uncomplicated. THEIR CUSTOMER SERVICE IS THE BEST I'VE EVER EXPERIENCED. Whatever problems others have had with their brewers, I will remain a customer for life for the wonderful customer service they provide. It doesn't get any better than great coffee AND great customer service! Cheers to you Keurig
Pros: Great tasting coffee, Accommodates All Cup Sizes, Stylish, Multiple Settings, Durable, Easy to use
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
convenient coffee every day
on April 19, 2011
Posted by: keurig convert
from Atlanta, GA
I was down to only weekends on my previous grind and brew - making a pot and going through all the cleaning was more than I was willing do to for a cup before going to work. The Keurig makes it very easy to just brew and go, taking the travel mug with me. Ditto for evening coffee on the rare occasions when that is what we want.
Pros: Easy to use, Multiple Settings, Durable, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
love it when it works...
on April 19, 2011
Posted by: coffee girl
from Boston, MA
I am on my fourth platinum brewer! My first I got in March of 2009 which lasted only 2 months it kept shutting off, then the second lasted the longest until Oct 2010 then suddenly it was acting like it was brewing a cup of coffee and nothing came out, the third last 1 month and that said descale (which I did) but it did not fix, now I am on my fourth and praying that it lasts. I have to say the costomer service is great when I called they have you troubleshoot different problems and they stay on the phone the whole time and if it does not fix then they just send a brand new one they even throw in a couple boxes of k cups for dealing with the hassle. Although when I asked them how its possible that I am on my fourth brewer they just had a generic answer. [...] All you have to do is send back the k cup holder. I keep the other parts just in case the reservior tank cracks I have a new one. With that said when the brewer works I am totally addicted to it. I love the variety of coffee and tea and since my fiance is not a coffee drinker I dont waste a whole pot of coffee. Also my sister has the model under the platinum I think its just the basic one and she has not had one problem with it for two years. I think it might be the platinum version. The platinum is nothing special the cup sizes are not that much different in size and the new one doesnt have the ice coffee feature on it anymore. I am not sure why they took it off. So if you are thinking about getting a keurig I would recommend just sticking with the regular one, the platinum is nicer looking but it is really unnecessary.
Pros: Stylish, Accommodates All Cup Sizes, Easy to use
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Worth every penny!!!
on April 18, 2011
Posted by: Happy Joe Drinker
from Boise, ID
I have had my Keurig Platnium brewer for about a year and a half and absolutely love it. I am very pleased with it's performance, ease of use and the excellent coffee that the Keurig system brews. I especially like the fact that I can have a hot cup of coffee on demand any time I want one. No need to brew a whole pot and waste what you don't drink. The Keurig customer service is above and beyond as well. If you ever need their support, they will go out of their way to service your needs. Definitely a Keurig customer for life!
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Durable, Stylish
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
problems
on April 17, 2011
Posted by: Scooter
from Pepperell, Ma
I've had problems with this machine after the first 4 months. Technicians were helpful, and initially got it going again, however it constantly fails. I have a new one coming as replacement and we'll see how it goes. I understand the money is in the cups and not necessarily in the brewer...but someone needs to go back to the chalkboard!
Pros: Convenient
Cons: Breaks Down
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com