Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Platinum Brewer is great...when it works
on April 30, 2011
Posted by: Coffee Fiend
from Gettysburg Area, PA
We waited quite a while before finally giving in and purchasing a Keurig and we love the ease of use and variety of coffees, teas, etc. that are available. Our Platinum model worked for a grand total of 10 DAYS (is that a record?) before it stopped pumpimg water and also began to have issues with the electronic display. We were able to get it going again but it would only produce about a quarter cup of coffee and the electronic display was still acting wacky. We took it back to where we purchased it and they readily exchanged it for us (and even asked if we wanted to try a different model). We decided to give the Platinum another try because we really do like the machine (when it works) and hope that we were just unlucky and got a lemon...but after reading a number of the reviews, it seems that we are not the only ones who have had issues with this particular model. One would expect ANY coffee brewer to last at least a couple of years with average home use...but quitting after a little more than a week verges on ridiculous.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Fast & Easy to Use
on April 30, 2011
Posted by: Mabet
from Southampton, Pa.
My husband & I make our own cups of coffee in less than a minute or so each morning, Don't have to wait for a whole pot to brew before we get our individual cups anymore. Did find that we like the Extra Bold variety though. The regular brew is a little too light for us. Doesn't take up too much room on the kitchen counter which is a nice feature for such a great coffee maker.
Pros: Accommodates All Cup Sizes, Durable, Easy to use, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love this coffee maker!
on April 29, 2011
Posted by: VaEagle
from Spotsylvania, VA
Every since I got this coffee maker, I have enjoyed everything that it has produced. I love how easy and reliable it is as well as providing the capability to use my own coffee, tea, or chocolate. Even my kids love making hot chocolate in it. Since getting this coffee maker it has received constant use and has produced without fail. I will say that I have been very careful with it in regard to the water that I use. We are on a well and sometimes, even the whole house filter, leaves things in the water that would tend to gunk up the coffee maker and require excess cleaning. I buy gallon bottles of water and have used that without any problem. The bottom line is that this is one of the best kitchen toys that I have ever purchased.
Pros: Accommodates All Cup Sizes, Stylish, Durable, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I love this machine
on April 29, 2011
Posted by: April L
from Ketchikan, Alaska
We use this coffee machine on a daily basis and sure do miss the fresh cup of coffee when we go visit family and they have the regular coffee maker
Pros: Stylish, Multiple Settings, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE THIS BREWER!
on April 29, 2011
Posted by: Ex Navy coffee guy
from Chicagoland
I use this brewer everyday and more than one cup most times. It is outstanding. The timer has the water hot by the time I am out of bed and need my morning coffee! Works great when we have our friends over and I need to make several cups back to back.
Pros: Durable, Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Bought on impulse
on April 29, 2011
Posted by: Old Coot
from Sequim, WA
We tried a number of different Keurig cup brands of coffee until choosing three favorites. Haven't had a poor cup of coffee since.
Pros: Durable, Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Not what it's cracked up to be
on April 28, 2011
Posted by: huggybear417
from Estill Springs, TN
We received our Keurig coffee maker on Mother's Day 2009. It didn't even last for two years and then it failed. Worked fine the day before, then next morning it will only pump about 2 teaspoons of water. Sent an email to Keurig, technician said it had a blockage. It was descaled regularly. It was replaced by Keurig to the tune of [$] since it was out of warranty. A very poor product for [$] that didn't even outlast the K-cups. A shame that K-cups last longer than the coffee maker itself. It definitely needs improvement and Keurig could start by using American workers and having their products made in the USA instead of China. I definitely would not recommend to anyone that you would like to keep as a friend. This is just another overpriced piece of junk made in China.
Pros: Convenient when it works
Cons: Not very dependable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Lots of returns
on April 28, 2011
Posted by: dogmother
from Yucca Valley, CA
I love my coffee maker however it is temperamental. I have had to descale it, which makes coffee or tea that tastes like vinegar for awhile and milk turns to curds and whey. Tip number one, buy your Keurig in a local shop with a easy return policy, you will need it.
Pros: Great coffee, Stylish, Easy to use
Cons: Fragile, EASILY broken, Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com