Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Need to redisign maybe?
on May 4, 2011
Posted by: annoyed in maine
from Old Orchard Beach, ME
Well we bought our keurig (platinum) about 15 months ago, worked great until about 6 months ago then had intermittent problems with "short cupping" and periodically shutting off...now it happens all the time. I called customer service and went through a series of "cleaning" steps, still didn't work right and shut off while I was on the phone to customer service. The representative said it was "defective" and will send out a new unit. From what I've read on here, it sounds as if they need to figure out why the machines keep malfunctioning and FIX IT!! Looks like this won't be our last replaced keurig.
Pros: Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: Shuts off on it's own, Fragile, Short cups
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Good product but it does have it's issue
on May 2, 2011
Posted by: Bill the carrier
from T.F., ID
When working properly this a great machine. Our family loves the different coffee's available. We also like the fact it brews in 30 seconds. Unlike our old coffee maker there isn't a half pot or more of coffee being wasted. Problem we have had is coffee grounds getting into our cup. De-scaling was difficult as it didn't work and our brewer stopped working altogether. Customer service tedious but very helpful is sending us a replacement at no cost with a warranty. I would reccomend it to a friend.
Pros: Easy to use, Stylish
Cons: Limited Cup Sizes, HARD TO CLEAN, Complicated, Coffee grounds
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Platinum Brewer is a Lemon
on May 2, 2011
Posted by: LBW
from Boston,MA
Not sure what it is about this model; but it dies every 6-9months. The first one we were told it was a faulty valve. After our 2nd one died, I asked about this model (everyone else we know that has other models has not had these problems) and was told the valve issue was fixed, this problem was just a fluke. Well my third one is on the fritz after 6 months. We like this model due to the 12oz size; but we are beyond frustrated. Think we will consider another brand. Hopefully Keurig will come through with their terrific customer service; however, calling them is not feasible.
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Another Brewer bites the dust
on May 1, 2011
Posted by: Steph
from Long Island, NY
The B70 was my 3rd Keurig in four years. Each one I had stopped functioning after about a year. No wonder they only give a year warranty.
Pros: Easy to use
Cons: STOPS WORKING AFTER YEAR
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love my Keruig when it works!!!!!
on May 1, 2011
Posted by: Eagle girl
from Exton, pa
First it makes a great cup of coffee. You do have to try losts of coffee brands and types before you get the right ones for you.. But this is my second one, my third keruig is being replace today and should receive in a week. There are lots things to do keeping it clean and I don't think it;s really explained in the book. One of the things is if you use bold coffee you should put the cup in and poke the whole with force before u close the top because they have 30%more coffee and the coffee explodes into the needle and the hole where the water comes out and gets stuck and clogs and coffee maker doesn't work...But cs is sending me another keruig free of charge and I will must say even with the few problems I've had I would not trade for different kind of coffee maker. I love the fresh taste of coffee each time and I can have flavored, regulare, decaf or whatevere whenever I want. Keruig just needs a few more upgrades on the clogging of coffee grains...Love my Keruig
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings, Fresh coffee each time
Cons: HARD TO CLEAN, Need more info on cleanin
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Another One Bites the Dust
on May 1, 2011
Posted by: Steve Dave
from Mililani, HI
Our B70 died today. Seems like the pump has failed like so many of the other commenters. Ours lasted about 6 months. I expect a much longer lifespan for a $100 plus coffee machine. We'll be bringing our Bunn back in from the garage today.
Pros: Easy to use
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Non Durable / Bad Design
on May 1, 2011
Posted by: Drew
from Northern VA
My wife and I received this unit as a replacement for a special edition when it broke. Now, a little over a year later, this model is not working. The unit wants me to de-scale, which I have attempted. There is solution in the unit, but the pump is not working. I believe it is a pump/electronics problem. If it were a fouling issue, it would not be behaving the way it is. We are going to give Keurig one more change, but if the next unit does not stand up, we will not be back.
Pros: Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
not durable
on April 30, 2011
Posted by: mooz lotion
from somewhere nj
on third of this style. all replaced under warranty. last one gave up the ghost less then 3 months. will continue to use as long as they are replaced no charge. if the present brewer lasts beyond the warranty period and then dies, i will strongly consider another model. all brewers used only bottled spring water and were 'descaled' at or before the 90 day period as recommended.
Pros: Easy to use
Cons: Unreliable, Not durable, Fragile, Poor internal design
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com