Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
This thing breaks
on May 12, 2011
Posted by: Dissapointed
from Los Angeles
The machines are poorly made. They break and there is no warranty. Just a 30 day satisfaction guarantee. That means nothing since it will break in about 6 months and there is nothing you can do.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Only 12 months?
on May 11, 2011
Posted by: decaffeinated for now
from Foslom, Ca
After reading other posts I know that at least I am not alone! After 10 months it started to brew less amounts of coffee, at 12 months nothing! Even after following all maintenance guidelines and only brewing 10 cups a week, one would think these are more durable. I have an email to Keurig and hope they will stand by their product. The warranty ended 5 days ago. Coincidence? Don't know. I hope this will be resolved and good customer service prevails. I will be back with and update.
Pros: Accommodates All Cup Sizes
Cons: Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Wish It would work ALL the time!
on May 11, 2011
Posted by: Maureen
from Yarmouth NS Canada
This will be my THIRD REPLACEMENT!! My Mom had Four, than just gave up and went to another Brand. Shame becuase I/we really loved the coffee,and the "ease". Started slowing down and making a "brrrr",noise,then NOTHING! This one only lasted 2 1/2 months! Keurig FIX these Brewers to LAST PLEASE!!!
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Durable, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Perfect for Discriminating Tastes
on May 11, 2011
Posted by: Elle
from Naples, FL
Although I drink 1-3 cups a day, I love having a choice. With traditional makers I have to use a lot of coffee to just make one cup. If I want a different kind for the next cup I waste even more. I love this machine. I haven't experienced any of the durability issues... but am pleased to read how their customer service seems to replace faulty units quickly and without question.
Pros: Accommodates All Cup Sizes, Single cup, Huge beverage variety, Easy to use, Buy K-Kups everywhere, Fast brew time
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible Brewer
on May 11, 2011
Posted by: NPDPIG
from Virginia Beach, VA
This is the second brewer I have owned and will probably be the last. The first one which was a limited edition B60 brewer was great we just wanted to upgrade to a quieter one. I just called to get me second replacement within 6 months yes 3 brewers in six months. The problems start when it begins short cupping or not brewing at all. And it goes downhill from there I would not buy this one at ALL....
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig customer service rocks!
on May 11, 2011
Posted by: Java Jill
from Silver Spring, MD
I received my Keurig Platinum for Christmas from my wonderful husband, and by May it was short-cupping me. Instead of messing around with it I called customer service and worked with one of their reps to troubleshoot my machine. All seemed well but one week later it was short-cupping me again. After 5 minutes on the phone with customer service and no hassle whastsoever (just address and brewer verification) a new Keurig was on it's way to me, free of charge and essentially on the "honor system", and all I had to do was ship back a small, lightweight part that fits into a padded envelope within 30 days and could do so after my new brewer arrived if I wanted to keep using what I had for the time being. So while there was an issue, it was resolved simply, efficiently, and in such a positive way that as a consumer I honestly don't mind the little blip that I've had. I honestly don't know what other people are complaining about when it's so easy to resolve the issue!
Pros: Stylish, Multiple Settings, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Wasn't reliable for me.
on May 10, 2011
Posted by: Goose
from Manchester NH
I am the only coffee drinker in the home, I expected this appliance to last longer than two years. The pump failed and Keurig won't fix it, though they do offer a % off the price of a replacement model purchased thru their website. For nearly $200 the machine should have worked for many years with only household use....
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
A love-hate relationship with my Keurig
on May 9, 2011
Posted by: Kim
from Montville, CT
My husband and I use our machine every day. Often, several times a day. Our first unit died shortly before the warrantee ran out and customer service was great in sending us a replacement. Unfortunately, our second machine is starting to act up. I am hoping Keurig reads the comments and it working on the problems. I love the machine--when it works. But it is very frustrating when it isn't working. My machine seems to be clogged as water won't come thru the k-cup until I fiddle with the machine for about 10 minutes cleaning needles, powering off and on and pressing the brew button a few times. I have gone through the descaling process and clean the needles frequently. Please Keurig---please work on fixing the problems that seem SO prevalant!!
Pros: Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com