Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Customer Service is the best!!!
on May 30, 2011
Posted by: Rob
from Michigan
My brewer started short cupping and then wouldn't brew at all. Having had the brewer a little over a year I was nervous about the warranty being expired. I called and talked to a brewer specialist and they walked me through several trouble shooting fixes. Sadly, none worked. Keurig stood behind their product and a new brewer is on the way, free of change. I love my Keurig and the customer service I have received from the company!!!!!
Pros: Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Not as happy as I used to be
on May 30, 2011
Posted by: Deb the coffee addict
from Vernon, CT
I have owned a Special Edition for 2 years and it has worked well consistently. It is, however, VERY LOUD! I had racked up enough Club points for a newer,quieter version, so I ordered the Platinum in order to get a brewer with more cup size choices. I have had it for 3 months now, and it no longer works correctly. It won't draw water from the reservoir into the machine. I called customer service and went through the suggested fixes to no avail. They sent a new K cup holder which made no difference. Then they sent a new reservoir. Same. Then they had me reset the computer. Worked for 1 day, then same old, same old. Called today for new brewer, which they are sending. Customer service EXCELLENT! Product...not so much.
Pros: Easy to use, Stylish, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Failure
on May 28, 2011
Posted by: Unhappy with poor reliability
from Northern Virginia
I have had three of this model now and the only thing that has changed is the length of time they work has gotten shorter. The first one lasted a little over a year before it stopped brewing coffee so I bought a new one. It stopped working after about six months. Same issue. Called customer service and went through jamming a paperclip where the tech directed but no change. Keurig sent a new one. The new one started acting up after about two weeks and is just getting worse. Every few days I have to do the paperclip routine and even then it sometimes takes 30 minutes or more before I can finally get a cup of coffee. I use water that runs through two filters and cleaning has never helped. I may buy a machine from some other manufacturer but I'm through with Keurig machines.
Cons: Failure Prone, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Couldn't be Happier
on May 27, 2011
Posted by: Moochie
from Chattanooga, TN
Bought this one to use at home and took my old one to keep in my classroom. I love the option of using my own coffee. My wife makes her iced coffee the night before. Both of our machines have been used for every type of beverage that is available. Great Iced tea. I have not had a single problem with either of my machines. Sorry to those of you that have not had the same luck.
Pros: Durable, Multiple Settings, Easy to use, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
A gift that keeps on giving!
on May 24, 2011
Posted by: GlitterMama
from Pennsylvania
I am having the BEST time with this brewer! I love that I can make espresso, lattes, iced or hot coffee, teas, cocoa & more! Add some flavored syrups, a little whipped cream...Irish cream perhaps? I am saving tons of time and money by not having to dump unused coffee down the drain or by going to my (old) favorite coffee shop! Fresh - every single cup - delicious! The other great thing is entertaining is so easy! I am so proud to offer my guests such a wonderful selection. Sometimes, I wonder if my guests or visiting me? Or, my Keurig....HmMmMm MmMmMm...who cares? We are having a blast! Best of all? Virtually NO clean up! A++++++++++++++++++++++++++++++++++++++++++++++++!
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
That's it. I Quit.
on May 24, 2011
Posted by: SisqB
from Northern CA
My fourth B70 brewer in 3 years just died about 5 months after the warranty expired. I purchased my first machine in March 2008 and it lasted about 6 months. Machine #2 was a replacement by Keurig for #1 but malfunctioned first thing out of the box. Keurig replaced #2 machine with number #3 machine. #3's pump died one week after the warranty expired and Keurig somewhat reluctantly sent machine #4 as a replacement. #4 brewer lasted the "longest," from 12/09 until 5/11. I used reverse osmosis or distilled water in all the machines, descaled them monthly, but the pumps just DO NOT LAST. For the price of these machines, I expect them to last more than 6-15 months. At this point, I am giving up on Keurig and buying a Bunn. While the machines last, they do make very nice coffee and it's great to have freshly brewed coffee in less than a minute. I used mine multiple times a day and it was also very handy for dispensing hot water for cooking tasks such as soaking dried mushrooms, making a small amount of broth, etc. I loved my machines when they were working, but their consistent failure rate is unacceptable. I'll cut open my remaining K-cups and use the coffee in our old drip machine until they are gone and then will switch to the pods. Sorry Keurig, but you've lost a long-time customer.
Pros: Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings
Cons: Unreliable, Can't be repaired, Consistent pump problems
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love Customer Service!
on May 23, 2011
Posted by: Ryan
from Palm Harbor, FL
We got this brewer as a wedding present last year. We are now on our third one. Obviously the brewer itself still has some issues, but customer service has been outstanding about making it right for us. I call, we troubleshoot, they send a new brewer (and a couple free boxes of K-Cups), I send back the K-Cup holder, it's as easy as that. Customer service doesn't get any better than the folks at Keurig, they truly stand behind their product. I think the most recent one I've had to send back was beyond the one year warranty too!
Pros: Easy to use, Multiple Settings, Stylish, Accommodates All Cup Sizes
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Beyond Junk
on May 23, 2011
Posted by: Streetbob57
from Rochester,NH
I am on # 4 of this coffee maker in 3 years! I don't know why a company so popular can make such a piece of junk. Yes you do get multiple cup sizes and you do not have to pick them; it does it on its own. My last one is 4 months old and will not work at all. When it works its awesome but thats not enough for me. At [$] a pop I might as well go to DD and buy a cup. So far with the cost of K-cups and brewers Kuerig is winning big time!
Pros: Easy to use
Cons: Will not last
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com