Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Unreliable
on June 5, 2011
Posted by: TG
from Raleigh, NC
I am on my third Keurig platinum. All three have failed the same way in only 3-4 months -- start making less and less coffee or tea -- now half as much as it is set for. Keurig should fix this problem -- retroactively. They cannot be unaware of it.
Pros: Easy to use, Fast
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Easy Trouble Free Coffee for 2 years
on June 5, 2011
Posted by: Dave
from Northern NJ
My Keurig Platinum died today after 2 1/2 years of faithful service. I have mixed emotions because I feel like it should have lasted longer but after reading some of the reviews here, I think I was lucky to get that much time out of it. Like many others, my machine started short cupping about a month ago. Has been downhill ever since. Quite honestly, I haven't done a great job cleaning the unit - doing so only once during past year. But I do use filtered water which might help a little. That being said I guess it was only a matter of time. One interesting thing, my maching started returning hot water back to the external water tank while brewing. Not sure what that was all about but I knew I had a big problem once I noticed that. Anyway, not sure I'll get another one. Maybe it's time to go back to the good old fashioned coffee maker. I really hope Keurig improves the quality of these machines.
Pros: Multiple Settings, Easy to use
Cons: Limited Shelf Life, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I love my brewer and would buy again
on June 4, 2011
Posted by: Vi
from Lake Placid, Fl.
Instant great coffee every time. When I can't sleep, I brew a cup of decaf, it is very good, I can't say enough good things about my brewer. Thank you so much!
Pros: Easy to use, MAKES GREAT COFFEE, Makes great coffee tea
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great tasting coffee
on June 4, 2011
Posted by: Larry
from Lansing, MI
My only concern is that the water reservoir might break when refilling and reinstalling? I am very careful because it is all plastic construction. So far no problems after 6 months!
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
2nd replacement Keurig in 2 yrs.
on June 2, 2011
Posted by: Patty
from Albuquerque, NM
I have had no problems with the company replacing my machine. They have done so twice as it only seems to last one year at best. I use filtered water and have one cup in the morning, maybe one in the afternoon. That's it. I love the concept of K-cups, but would dearly love a more durable machine. Thank you.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love this brewer, Love this company.
on June 1, 2011
Posted by: Roadrunner Gary
from Levittown, PA
I am now on my second brewer after 14 months, one day the brewer just would not stay on and would shut off immediately after turning on. Then would not turn on at all. I contacted customer service and within a few minutes of questions they were sending me a new brewer at no-charge. They certainly stand behind their product. I would not buy from anywhere else. Thank you Keurig.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Stylish
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Satisfied Customer
on June 1, 2011
Posted by: Happy from Pennsylvania
from Alburtis, PA
I have had 4 of these in as little as 5 years. My B-70 just had issues with it not making coffee like every 3 cups. Called Customer Service and as they did in the past 3 times, after going through some trouble shooting determined that the unit needs to be replaced. Sooooo I am ok with that! All I have to do is send in a little part. No big deal. I wish the machines worked longer and didnt break, but having it replaced is effortless.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on June 1, 2011
Posted by: Michele
from CT
Happy with the brewer for a couple of months and then it started with the short cups. I tried all the suggestions and it would be better for a day and then go back to short cups again
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com