Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Same problem every one else has
on June 13, 2011
Posted by: joey
from md
I had the same problem everyone else seems to have. It started making part of a cup, spitting water back in to the fill tank, then stopped working all together, after only about 4 months. This is my second one the first lasted about 2 years and was used ALOT. The customer service is outstanding however. They attempted to help me fix it and when it did not work they replaced it. I will still keep buying this coffee maker for years to come.
Pros: No wasted coffee, Accommodates All Cup Sizes, Easy set up, Easy use, Hot coffee, Quick cup of coffee, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Quality Issues
on June 12, 2011
Posted by: Rico
from Signal Hill, CA
I have had the Platinum Brewing System a little over a month, but it started having issues in week two. The machine goes into Prime mode frequently, thus not allowing me to brew a cup. Frequently, it will also display Brewing for 5-7 minutes, then switch over to Not Ready - requiring me to turn the machine off and on and remove the water tank before it will finally brew. Called into Keurig and they are replacing the brewer...excellent customer service, but the rep did say that they have been having issues with this brewer and "Prime" error.
Pros: Accommodates All Cup Sizes
Cons: Not working properly, Quality
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
excellent customer service
on June 12, 2011
Posted by: undercaffinated
from Labrador Canada
Have had this brewer for about a year and love it. Love the coffee, love the speed.Unit just had a problem. Customer service spent 10 minutes on phone troubleshooting, and proceeded to send out a replacement. I am thrilled with the customer service I have received, however a little hesitant with the brewer itself now. For the price it should last for many years without issue. I was thinking that mine was an isolated defect, but upon reading some other reviews see that it is a common theme. I will still recommend this to friends, but with reservations. I will definitely praise the customer service that I have received so far. [...]
Pros: Easy to use, Accommodates All Cup Sizes, Fast
Cons: Nervous
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
So glad it wasn't only me I am on my 5th
on June 11, 2011
Posted by: Kim
from West Hills, Ca
I am so disappointed. I am on my 5th machine. They just stop working! I, like others, have tried everything. They last 4-5 months then I have the buy a new one! I have to find a better brand.
Pros: Accommodates All Cup Sizes, Good coffe
Cons: Fragile
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Sweet machine, needs tweaking though
on June 11, 2011
Posted by: The Great Grey Wolf
from Drinking in the Multi-verse
Read the manual, and play with the controls with just hot water.. real easy to use then. Love the big LCD screen, really enhances the production of coffee. Don't like not being able to tweak the cup sizes, might be a Canadian thing, but all the pre-programmed cup sizes all give between 50% and 75% cup fulls. Especially the travel mug setting, I have to do the brewing twice to fill either of my 15 oz or 20 oz travel mug.
Pros: Multiple Settings, Easy to use, Stylish, Fast
Cons: Limited Cup Sizes, No internal H2O filter, Can't program cup sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
They just die
on June 10, 2011
Posted by: Henk
from Hagerstown, MD
I drink a lot of coffee I just had two of these brewers die on me in a two-year time-span. I started with the Elite model several years ago. That first brewer is at my in-laws and still works like a charm. Why can't Keurig make the more expensive and elite model last like the cheap ones?? Come on Keurig get with it. If you're looking for a durable brewer, the Elite is the one to go with but it's just not as fancy as this model and you can program much but it works and keeps working.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use
Cons: Pricey / Poor Value, Does not last long
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Please the probelm with these machines
on June 5, 2011
Posted by: Sunny
from Elberton Ga
Mine broke after just 4 months of use. If this product was dependable it would great. I did call Keurig and they are sending me another one. I hope this one turns out to be better. I really wish they fix the problems these machines have.
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Poorly made
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Mine lasted almost a year
on June 5, 2011
Posted by: GunslingerSam
from New Jersey
Very Useful Product. Produces a hot cup of coffee that is not overly hot (I.E., too hot to drink) and I can make whatever size and strength cup of coffee I need as can anyone else in the household. Plus I am not wasting half a pot of coffee and water by making a full pot and being the only one in the house drinking more than one cup. This model has worked well for over a year, it recently began having problems and I am getting a new one. Routine descaling and rinsing will cure and prevent many of the problems you read about in regard to the cons of this unit. Take care of your coffeemaker, and it will do right by you.
Pros: Durable, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com