Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Just a terrible product. Poor product, g
on June 20, 2011
Posted by: Leftie
from Arlington, Texas
We have purchased 4 for ourselves and one for each of our children, another 4. All have died in the same manner. The last one has just been replaced by customer service. Cleaning is not the answer. Only a temporarly fix. When you want a cup of coffee, you can't depend on the unit.
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Poor System
on June 20, 2011
Posted by: Robcunn8
from Anniston, AL
Had this coffee maker for eight months. Prices of the K-cups have gone up making it expensive to drink coffee. It started making less and less coffee and then quit altogether.Customer service said it needed to be descaled but still didn't work. Had to buy another coffee maker until the replacement comes in. Keurig is a big waste of money
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
outstanding product & service
on June 20, 2011
Posted by: Barnaby10
from Lexington, KY
I have had the Platinum brewer since 2008. It replaced a brewer I purchased in 2004 that is still working and is at our vacation home. I actually replaced it with a brewer in 2007 that was replaced by Keurig because the pump went out. This occurred about 1 month out of warranty but they offered the replacement free of charge. I have had to contact them several times and the problems were remedied by following the tech's instructions. I purchased my original machine when Kcups were only available through mail and the machine sounds like a train. But the coffee is always great, and is the same everytime. Couldn't ask for anything better. Make a fresh cup in under a minute whenever you want it. No pouring out a half a pot of coffee. Can't give them enough praise!!!
Pros: Durable, Fast, Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
better off buying the cheap one
on June 20, 2011
Posted by: KMat
from Santa Clarita, CA
We had one of the orginal Keurig home brewers and used it multiple times a day for about 3 years. Then my beloved brewer died. I was drooling over the Keurig/Cuisinart partnered model, but did not want to pay the extra money - boy am I sorry. The unit worked just fine for about 35 days; just past the warranty. It reminded me of the old used car story. Now I have to beat the bloody thing to death JUST to get a full cup of coffee. The overflow valve sticks each time the machine sits for longer than a few hours (like over night!). If I catch it in time, before it pours most of the water back into the water reservoir, I get an entire cup, otherwise I get about 1/2. It took many hours of research to obtain this information and method of un-sticking the valve in my brewer - BUT IT WORKS!!! I have no idea how long it will continue to work this way, but it is sad that we must spend this much money to get a product that is obviously defective, with no way to replace the part......Keurig should man up and recall these units; they are just AWFUL!!!!
Pros: Easy to use
Cons: Flaky, Inconsistent, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
9 MONTH WONDER
on June 19, 2011
Posted by: Bob
from Galt, CA
Company was good about warranty. Claimed we did not descale it soon enough. They sent us a replacement at no charge about 7 months ago and we descaled it every 3 ..... it went from working good to shut down completely in 10 days after descale procedure. We only use filtered water. I like the convienience but the fact that I have to buy another for less than a years worth of coffee is hard to swallow.
Pros: Fast, Accommodates All Cup Sizes, Easy to use
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
The negative reviews are right
on June 19, 2011
Posted by: Disappointed
from Seattle
I've had this for 2 months using bottled water. It suddenly began only giving half cups. Customer service will send a replacement after troubleshooting over the phone but, after researching this product online, it appears to be a recurrent issue. Yes, they will keep replacing it but I don't need knowing it's a recurrent issue. After this one dies, I'll get an old fashion coffee maker; my old one lasted 15 years.
Pros: Great when it works
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed!! :-(
on June 19, 2011
Posted by: K-dub
from Oregon
I was very skeptical about spending that much for a 1 cup at a time coffee pot. But, I know a few people that bragged on their various Keurig pots. I got the higher-end one because of the various cups sizes and large water reservoir.I used it a lot at first, but then only made 1 to 2 cups per day. I de-scaled regularly. I only had my pot about 5 months and the pump started going out producing sporatic cup sizes. I fought with it for about a month, and e-mailed customer service twice and recieved "canned" e-mails telling me to call them. So, I called them. Well, I wasn't by my pot at the time, so I couldn't trouble shoot with them. So, after work I went home and phoned again I had to have a paperclip handy and go through a process with them. Guess what? My pump was dead-Hmmm who could have told them that?? ME!! Anyway, they sent a replacement pot, but no extra k-cups or anything. Also, I have to pay my own postage to send back their pod holder so that I don't get charged for a new brewer. What's up with that? No return box with postage paid or anything for my trouble?? Don't buy this brewer unless you enjoy returns. My friend had two brewers die on her in less than a year. Very disappointed Keurig, yes I got another pot, but, I should not have to pay anything! :-(
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use, Fast
Cons: Badly Engineered Pump, Pricey / Poor Value, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Keep my fingers crossed
on June 18, 2011
Posted by: tique
from Indy
Some of the KCups I find I need to experiment with cup size, to enjoy the flavor more. I feel that I am not wasting a pot of coffee any longer, make just the amount that I want. I also enjoy the ability to purchase sample sizes to determine if I really like the taste and not feel as if I have to drink all = waste money. Very pleased with my purchase!
Pros: Stylish, Multiple Settings, Fast, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com