Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Consistantly the same problem
on July 30, 2011
Posted by: Dave & Vera
from Ontario, CA
First off, we only use filtered water in our unit. We had our first one only three weeks before the unit would stop and the "Prime" message would blink. We would have to pull of the water reservoir and replace it. We were sent a replacement unit from Kuerig. This unit began doing the same thing at three weeks also. We would love this model.....if it worked beyond three weeks. You can't tell me that Keurig isn't aware of this problem.
Pros: Accommodates All Cup Sizes
Cons: Pump system
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
KEURIG - They stand behind their product
on July 29, 2011
Posted by: Fitz
from Chesapeake, VA
The B70 delivers and excellent cup of coffee! I have owned three of these units since May of 2009 and use it every day. The pump, however, has failed on each of these units within a years time. I use bottle water and the charcoal filter with my unit. I usually descale the unit every two months. The problem, however, still seems to persist. It seems as though the pumps will last only about eight to ten months. The problem starts with the unit delivering "short" cups until the pump eventually fails. I contacted Customer Service each time and the representatives have always been very pleasant and helpful. Each time, Keurig has replaced the unit [...] FREE OF CHARGE. You cannot ask for anything better! Keurig does STAND BEHIND THEIR PRODUCT!!! How many other companies can say that? I would definitely recommend Keurig products to friends and family.
Pros: Excellent cup of coffee
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Works well, but noisy.
on July 28, 2011
Posted by: Tim
from Duvall, WA
My machine has worked well for the past two years, but is noisy and can awake others in the household in the morning when used (makes loud vibration noise). I recommended one to my sister and hers is extremely quite. Not sure why the difference in sound. Coffee quality is good and hot.
Pros: Easy to use, Accommodates All Cup Sizes, Fast
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Does not last very long
on July 27, 2011
Posted by: MJ
from Northern California
We are everyday users - brews 2 cups in the morning every day and sometimes 2 cups in the evening. We had this product 14 months before it started brewing half cups. We tried cleaning it, worked for a month or so. Then stopped brewing all together. The warrenty isn't long enough. Pricy coffee machine for not lasting too long.
Pros: Stylish, Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love this maker
on July 27, 2011
Posted by: coffee lover get this model,they stand
from az and NH
OK yes this model needs to be cleaned every 3 months. My first one went 2.5 yrs and called in 2 times to get help. Each time they where the nicest service help. They it went doa I called and for free a new one [...]. Now how many other companys would replace after warranty was up. And the do not out source over seas. Iam staying with them! Best Maker I every had! Get one its the best!
Pros: Multiple Settings, Stylish, Easy to use, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
2nd Keurig Machine
on July 27, 2011
Posted by: Cindi Loves Starbucks in her Keurig!
from Mogadore, OH
We use our Keurig daily. Our son purchased it as a gift for my husband at Christmas but started getting short shots of coffee in July and started to notice water backfilling into the tank. Called Keurig and they sent us out a new unit. After reading the reviews,it seems like this is a typical problem with the Platinum series; not sure if the other machines have this happen also. I would recommend Keurig even with the issues they are having. Hopefully, with all the reviews the problems can be worked out for future brewers.
Pros: Durable, Accommodates All Cup Sizes, Fast, Easy to use, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Why havent they fixed problem?
on July 27, 2011
Posted by: joepetes
from port jefferso station,ny
I use this everyday and was very disappointed when after 4 months the machine started giving half cups....the problem only got worse and the machine died at the 8 month.Seems that is a common problem.I will say however that Keurig was very good about it and is sending a replacement.I also have the one cup maker for 3 years now with no problems at all.I will say that when they work its a great way for a good cup of coffe.Plus the choices are endless..
Pros: Fast, Easy to use, Accommodates All Cup Sizes
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Yet another one....
on July 26, 2011
Posted by: Dissapointed Jim
from Las Vegas, NV
I recieved my first one as a gift two years ago. I enjoyed it so much I purchased a 2nd from [...] for use at my desk. This is a great coffee system when it works. The problem is weither you clean it regularly or not it quits working properly after a few short months. This is the 4th time to return this machine to [...] for another. If it wasn't for [...] return policy I would have given up on this thing long ago.
Pros: Stylish, Multiple Settings, Easy to use, Fast
Cons: Pricey / Poor Value
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com