Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Doesn't last more than 2 years
on April 10, 2011
Posted by: brige v
from new york ny
Verified Purchase:No
Very unhappy with this machine. So many problems ever since we have gotten it. Not worth the money
Pros: Easy to use
Cons: Fragile, Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Not reliable
on April 27, 2011
Posted by: SBcoffeedrinker
from Seal Beach, CA
Verified Purchase:No
Unfortunately our Platinum Keurig stopped making coffee. Did the descaling, cleaned everything. Still wouldn't work. We have had it for a little over one year. Our first Keurig still works, it is not the platinum. I plan on buying another one but concerned about the reliability. They all seem to have problems.
Pros: Multiple Settings, Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great...when it works!
on May 7, 2011
Posted by: Vicky the night shifter
from Indianapolis, IN
Verified Purchase:No
I use my Keurig on a daily basis, and have had one since January 2010. At first I was thrilled with the quality of coffee and with how fast it worked. Then, despite descaling, it started to fail. First, it would not brew the coffee...even though it sounded like it wanted to. Then, it would only give a couple of ounces of coffee. Finally, the machine would just shut off instead of brew at all. Of course, this was about 6 weeks after my 1 year warranty was over. This is when I contacted customer. Fortunately, they exceeded my expectations by sending me a new (updated) machine at no cost to me. I just had to send the K-cup holder back within a month. Additionally, I was only on the phone with customer service for 12 minutes total. Though I was disappointed with the machine's reliability, I was more impressed by the customer service. I will continue to stick with Keurig for now. I would recommend it to a friend, but with caution.
Pros: Easy to use, MAKES GREAT COFFEE, Great Customer Service, Allows variety
Cons: Not consistent, Not built to last
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Great Machine but...
on September 4, 2011
Posted by: Teen coffee drinker <3
from Ohio
This machine is amazing, the coffee taste great. The few big problems I have with this machine is the price of it, price of k-cups, and the size of cups. If your planning on getting a keurig and I dont want to waste money on a lot of k-cups. Then I suggest getting a the re-usable 'My K-cup'. It works pretty good.
Pros: Fast, Easy to use, Stylish, Multiple Settings
Cons: Fragile, Limited Cup Sizes, Pricey / Poor Value
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome Machine!
on December 6, 2011
Posted by: Brett
from Michigan
Verified Purchase:No
Wow. I'm amazed! I'm very surprised this gets any negative reviews. Who-ever said this is noisy is wrong. It's exactly the opposite. It brews in 30-45 seconds after warm up(1-2 minutes MAX). I'm probably going to use this more for Hot Cider, and Hot Cocoa then coffee. Drink comes out hot, and is perfect for mornings. Some say it quits quickly but we'll see. If it does, I'll be sure to come back here and tell you!
Pros: Quick, Accommodates All Cup Sizes, Hot, Fast, Quiet, Easy to use, Multiple Settings
Cons: N O N E
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
LOVE
on December 15, 2011
Posted by: Cassafrass
from CT
This is perfect for me because my husband doesn't drink coffee, so I never waste coffee. He drinks apple cider and hot chocolate and I drink all the coffee. It's great for us! I will caution though that if you use the hot chocolate make sure you do a water only run right afterwards as the chocolate has a tendency to clog up the needle.
Pros: Easy to use, Fast, Multiple Settings, Stylish, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Great brewer! Upgraded from Keurig Elite
on January 5, 2012
Posted by: SML
from Smith Mountain Lake, VA
Verified Purchase:No
This thing is great! The only thing that really is a pain in the butt with Keurig is you have to clean with vinegar to remove "plastic" taste. I got the Keurig Elite for xmas I took it back and got the Keurig Platinum it's worth the extra money. You get 5 cup sizes which is awesome. I love that it automatically cuts on for me in the morning and cuts off when I leave for work. It takes 2 minutes for me to make my coffee and then im out the door. I would recommend this to anyone who loves a fresh cup of coffee everytime.
Pros: Multiple Settings, Stylish, Accommodates All Cup Sizes, Multiple variety, Easy to use, Fast
Cons: HARD TO CLEAN, Pricey / Poor Value, Vinegar cleanse required
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
Heating reservoir leaked
on January 13, 2012
Posted by: Gary
from Collegeville, PA
The bad news is after 6 months of use the heating reservoir started leaking; the good news is that Keurig customer service promptly replaced the unit. While disappointed that it leaked, customer service was great and I love the product. Very convenient and easy to use with K-cups. My own grind using the filter insert is more clean-up but works fine.
Pros: Easy to use, Multiple Settings, Fast, Accommodates All Cup Sizes
Cons: Leaked after 6 Months
I would recommend this to a friend!
Written by a customer while visiting keurig.com