Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Broken, yet again....
on August 4, 2011
Posted by: Coffee, please
from Nowhere, US
I'm on my third purchase of this pot. The first broke about a year after I got it. Called the company and they replaced it for "free" after I had to pay to return a part from the brewer as proof of ownership. The second pot lasted less than 5 months. Again, it was replaced for "free" but I'm left wondering how long this third pot will last before it too starts in with short brews or no brews at all. Using bottled water, descaling, cleaning, etc. everything you're supposed to do. It shouldn't be this difficult to get a cup of coffee in the morning!
Pros: Easy to use
Cons: Breaks easily
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
short life. 12 to 18 months
on August 4, 2011
Posted by: mom
from North Palm Beach Fl.
Had the same problems with short cupping then shutting down. I cleaned it every three months as per instructions. The first was a gift ,lasted a yr. The second was sent by Keurig as a replacement. That lasted lasted 18 months. I just recieved my third replacement last week from Keurig. I also have to send back the cup container within 30 days or be charged for the brewer. I hope I have better luck with this one. I asked if there was a problem with this make , was told no. I should have looked at the reviews!! This needs to be taken off the market or replaced with a make that is not having these issues.
Pros: Easy to use
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Customer Service resisting replacement
on August 4, 2011
Posted by: JavaGirl
from Massachusetts
Have had to exchange numerous times. Until this latest time when I got "Robert" on the phone, customer service had been friendly and always replaced the machine quickly and tossed in extra kcup boxes for the bother. I've purchased four, two for the home and two as gifts. This latest round of issues resulted in the usual attempt to try to fix the problem. After a month of constant issues, I finally called and asked for a replacement expecting the usual relaxed, pleasant experience. Robert, however, was resistant. He went through the usual list, and I told him that we had done all those things, and I wanted a replacement. He then told me in a stern tone how he had to "admonish" his customers on a daily basis as they did not understand how to take care of the machine. Huh? It's treated like gold in this house...it has to be! We accept it's fragile and are very protective of it. He continued to insist that I try to fix it, and I finally had to request that if he wouldn't replace it, could he transfer the call to someone who would? He said petulantly that he could do it. Well, I received an email confirmation that it was sent, with "NO K CUPS" indicated in all caps and bold. We just received it, but a lot of the joy has gone out of it. The quality issues are Keurig's and maybe now they are realizing that the cost of replacing faulty machines is not being covered by the high cost of the k-cups. We are looking for places to cut back on spending, and this, sadly, may be one luxury that now has to go.
Pros: "Perfect" cup every day, Fast, Easy to use
Cons: Fragile, HARD TO CLEAN, Not durable, Needs replacement often
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
"Not all it's cracked up to be"
on August 2, 2011
Posted by: KK
from Dallas,TX
I purchased my platinum brewer in Dec 2011. I started having problems with it brewing by Feb 2011. After descaling it several times, it started to brew again. It was doing okay, until now Jul 2011. Now it won't brew at all. I've called Keurig and another one is being shipped to me. Although I'm happy with the customer service, I'm not happy with already needing a replacement. I bought my brewer online when it was a special, and can no longer get the blue brewer. I'm having to settle with a different color brewer. I was told the coffee that I was using is too fine for my brewer and shouldn't be used. I hope the next brewer does as promised, and has a longer life span.
Pros: Easy to use, Stylish, Multiple Settings
Cons: Pricey / Poor Value, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Good system but have had problems
on August 2, 2011
Posted by: Ron Coffeelover
from Riverside, CA
While I like the convenience and the quality of the output (coffee), I've just received my third coffemaker (second replacement). Original was bought in February, 2010; averages to about one every six months. Support is excellent and the replacements arrived in about three business days from order date. As for recommending the brewer to a friend, I would; with qualifications concerning reliability.
Pros: Fast, Stylish, Easy to use, Good looking, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
OMG!
on August 1, 2011
Posted by: dawn
from Lakewood, CA
My brewer broke on Sunday and I called customer service, yes on Sunday! and after doing all the trouble shooting and nothing worked, they not only extended my warranty, but sent me a new upgraded brewer. I got it today! Awesome customer service and I would buy this product again and again! Love it! Dawn Lakewood, CA
Pros: Multiple Settings, Fast, Stylish, Accommodates All Cup Sizes, Brews fast, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Undependable
on July 31, 2011
Posted by: Caddobill
from OKlahoma
I have purchased three machines. None of them last over 6 months. I followed all directions in terms of cleaning, but found they are undependable. I have just ordered a Cuisinart. I hope to have better luck.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Get the Basic Variety
on July 30, 2011
Posted by: Mom
from Oak Park IL
Instead of this version, get the simple one that is easy to use. This complicated variety was impossible, we were constantly on the phone for directions and still couldn't get it to work, it would always stop, and offered no advantage over the simple one doesn't offer.
Cons: Complicated
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com