Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Very Happy with our Keurig
on August 12, 2011
Posted by: The Optimist
from Sandy Springs, GA
We have had our Keurig Platinum brewer for close to 4 years and are very happy with the brewer and coffee. We make probably 20-25 cups of coffee each week and I have not had one single problem with the brewer. I have never descaled the machine (maybe we are in an area with fewer minerals in the water?). It can be tricky to clean the inside of the cup, but I use a sponge and then run through a couple of cycles of clean water. We're now thinking about upgrading to a brewer with more cup sizes, but I hesitate because our brewer is still working so well!
Pros: Stylish, Easy to use, Durable, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Just ordered our 4th warranty replacemen
on August 12, 2011
Posted by: Curly Captain
from California
We do love our brewer when it works. Just wish they built these things to last. I am currently awaiting the arrival of our FOURTH brewer. We paid for the first one but the last three have all been free warranty replacement brewers since they never last more than the 1 year warranty period. We use distilled water only & I descaled every 3-4 months since we got this last brewer ten months ago. Now 3 weeks after I last descaled, it stopped working completely. I am very thankful that Keurig stands behind their one year warranty. My fear is that the next brewer will quit just after the 1 year warranty is up.
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Fast
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
CARE for your Kureg - it'll last YEARS!
on August 11, 2011
Posted by: DeborahDarling
from Denver, CO
I LOVE my "Ancient" Kureg! So I thought I would add my "experience" here so others can benefit. Some complain about it being noisy. Easy fix: go to a discount store & find a dense foam kitchen floor mat in a color that coordinates with your kitchen. Cut it to a size that extends no more than an inch beyond the footprint of your Kureg. Place it underneath your machine. In my case, the mat reduced the noise by 50-60%. Others complain about the Kureg brewing only 1/2 a cup, and /or the pump failing. After using my Kureg for over 2 years without any problems - we moved from Florida to Colorado. In Florida the water is extremely "hard", so we had a heavy duty water softener. In Colorado, we were surprised to find that the water is actually (compared to Florida) quite "soft". Or so we thought. Within a month my brewer began "acting up"...decreased cup size, slow brewing, sometimes only one cup size would illuminate. I checked online & found that ALL of my brewing problems could stem from scale build-up. Descaling with pure vinegar did the trick. I did not, however, begin a "routine descaling" program. Within a few months my brewer went totally haywire. It was running water from the water chamber directly out the overflow tube & back into the water chamber. The pump was making short grinding sounds, and the Kureg service tech listened to that sound (over the phone) & pronounce the pump dead. She also generously offered a sizable discount towards a new Kureg. While I was tempted by such a kind offer, I am rather stubborn - & was unwillng to give up on my machine. So I filled the water chamber with vinegar & repeatedly ran the pump to try & get the vinegar through the interior of the brewer. It took a while, but finally there were a few drops of vinegar coming out of the brewer. I then followed the online advice and left the brewer to sit filled with the vinegar for 4 hours. That was the hard part, as I am also impatient! But the 4 hours worked magic. After running 2 full water chambers of clean water - My Kureg has been working like a brand new machine ever since. And here is my recommendation regarding descaling: don't wait for the "descale light" to come on: descale regularly. I now do it every month or 2. It takes about 10 minutes to run the vinegar into the machine, & it needs to sit for 2-4 hours. So I do it on a rainy day, or any day I will have some time to spend in the kitchen. I hope this info will help you enjoy your amazing Kuerg! In my house at least, having a perfectly brewed cup of coffee INSTANLY when I need it is a very good thing! (my Kureg is now an "ancient" 4 years old!)
Pros: Fast, Easy to use, Accommodates All Cup Sizes, Durable, Multiple Settings, Easy to, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Kinda Disappointed
on August 10, 2011
Posted by: KTPooh
from Lapeer, MI
This is our fourth Keurig. Like most of the other posters our previous brewers failed after about a year. For the amount of money we have paid for them, it is a more than a little disappointing. Customer service have been very good trying to help us but our frustration is with the machine. We descale every two weeks after being told that it was not working because of our water. Sorry, that didn't help. Brewer #4 just died after 14 months. I am so leery about purchasing yet another one but enjoy the actual coffee.......
Pros: Stylish, Fast
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Wonderful Coffee With 'My K-Cup'
on August 8, 2011
Posted by: Coffee Guru
from Washington State
I see some reviews talking about the unit not lasting - fingers crossed! The unit is a beauty, and functions very well... so far. Rich, very strong coffee IS possible with this machine!! I use Kirkland Columbia Supremo coffee, a 'My K-Cup', & a Krups GVX1 Burr Grinder set to the next to finest setting - an espresso/powder grind. I fill the 'My K-Cup' to the top of the mesh, and use the 'cup' or 'small mug' setting on my Keurig - that gives me a very rich & strong cup of coffee. I brew 2 of these 'cycles' for a full cup, but clean-up is so easy, the entire process takes only 3 or 4 minutes... SO much easier and quicker than a french press or a pump espresso machine, both of which I've used for years. GRIND & CLEANING NOTE: Using an espresso/powder grind makes clean-up of the grounds very easy - not messy at all. I simply lay a paper towel on the counter and gently tap the inverted 'My K-Cup' & the entire grounds come out cleanly. I've noticed that coarser grinds are quite messy to clean & require washing the grounds out with water - a real mess. Want rich flavor & an easy clean-up? Try an espresso/powder grind and a great coffee.
Pros: Multiple Settings, Easy to use, Rich Strong Coffee, Stylish, Fast
Written by a customer while visiting keurig.com
Customer Rating
4
problem with brewer
on August 8, 2011
Posted by: Cookie
from Ely Minnesota
Works great for about 8 months and then having trouble getting the first cup brewed in the morning. Have to shut it down and restart it to get it to brew and after that works fine all day. Found that if I turn it off at night it will work properly in the morning. Brewer was replaced and I am now on my 3rd replacement. Seems like that problem should be able to be solved without sending a new one every time.l
Pros: Accommodates All Cup Sizes, Easy to use, Fast
Cons: Short lived
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy this
on August 8, 2011
Posted by: Sue coffee drinker
from calimesa, ca
Makes 1 cup then wants you to add water. But it's already full. Called cust service 5 times. Very friendly but useless. Wish I had never bought this!!!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
How many times?....FOUR!
on August 7, 2011
Posted by: Sandra
from Ball Ground, Georgia
As of today, August 8th, 2011, we are being sent our fourth brewer (same model) in less than 2 years. We use filtered water...always have, descale regularly, clean the ports, etc. and we still cannot get a brewer to last longer than 6-8 months. Fortunately, Keurig has a great warranty service and they continue to send us replacements. However, we have to go through their troubleshooting proceedure everytime! I actually did everything they usually tell you to do on the phone before I called them and they still made me go through the process again on the phone. We continue to try because we love this coffee pot! It fits our lifestyle perfectly. This time, however, we had had enough and asked for our money back in order to purchase something else. Keurig refused because we had not purchased it or had it replaced within 30 days of the problem. Really??!! Well, if you don't mind having it failing on you during the year warranty and you don't mind the trouble of their "troubleshooting" proceedure, then purchase this pot and Good Luck! Maybe you will be one of the few that it works for....just over the year mark anyway, which by then is out of warranty and their good customer service will mean nothing to you.
Pros: Easy to use, Fast
Cons: Not reliable or durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com