Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Where Has This Machine Been All My Life!
on August 21, 2011
Posted by: Jim J
from Stoughton, MA
After seeming to spend 10 dollars a day on iced coffees at coffee shops I got this spur of the moment and I could not live without this machine. I have owned it for 3 months, use bottled water, maintain it and use 3-5 K Cups a day and has never given me anything but great coffee!
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Durable, Multiple Settings, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT :)
on August 21, 2011
Posted by: JamKarp
from Wisconsin
Holds a lot of water so I don't need to fill resevoir very often...and it brews really fast.
Pros: Durable, Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use, Stylish
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
DO NOT BUY STOPPED WORKING AFTER 2 DAYS
on August 21, 2011
Posted by: mad in brooklyn
from Brooklyn, New York
How much can I say about a machine that worked for 2 days then stopped brewing ? It would brew a hot cup of water but when putting in the k-cup it stopped. I don't get it. Called customer service and they helped instruct me how to clean ? Why am I cleaning a new machine ?!
Cons: HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Best coffee maker I ever bought
on August 20, 2011
Posted by: Joe V.
from Oceanside, Ca.
This is the best coffee maker I ever bought. At first my wife and I thought the machine was pricey, (actually I thought it was pricey) but we soon discovered that since we always get a perfect tasting cup of coffee, there is no waste. Every cup comes out perfect. I do use filtered water (as recommended by every coffee maker). I have never tried tap water. I think the filtered water prevents scale build-up. The machine is extremely easy to use. I prefer using the coffee from Keurin coffee pods, but I have also used coffee grounds from the the grocery store. Find the coffee that you love and use it. I had to try several different coffees, before finding the one I love best. One great feature is I can have regular offee and my wife can have decaf, without having to make two different pots of coffee, like our other coffee makers.
Pros: Easy to use, Stylish, Accommodates All Cup Sizes, Durable, Fast, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Keurig!
on August 20, 2011
Posted by: Bring on the Pumpkin!
from Austin, TX
I LOVE my Keurig! It's so fast, easy, and efficient. My favorite thing is the wonderful variety of coffees so I can try different tastes throughout the day without having to make a whole pot (though I do wish there were more flavored decafs). I have had problems with mine twice (in 20 months)... but both times customer service was AMAZING and I could not have been happier with the way they handled things! I love my Keurig so much two friends have bought their own and they love theirs, as well... and we bought one for our daughter when she left for college. Thanks, Keurig!
Pros: Multiple Settings, Accommodates All Cup Sizes, Durable, Fast, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
being optimistic
on August 18, 2011
Posted by: rainnrn
from california
I received my first Keurig as a gift. loved it-until one day when i had it just under 3 months, would not refill on it's own and flashed "prime" after each cup. Made a phone call and customer service was very nice and helpful. After unable to fix with troubleshooting advice they sent me a new one . 5 months and working great, use it daily ,usually about 4 times. I agree with another review-they should send postage to return the holder they require back . also agree, when it is good, it is very, very good!
Pros: Easy to use, Fast, Accommodates All Cup Sizes, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Look elsewhere - Not durable
on August 17, 2011
Posted by: Shifty
from Texas
I use my B70 once per day. I turn it on, brew one cup and turn it off. I am on my 2nd brewer in less than 1 year and the 2nd one just broke. Luckily [...]will take it back and refund my money. The brewer is excellent - when its working properly. But for 2 to die within 1 year shows the quality and longevity. The pump started dying on my first unit and my 2nd unit started to have electrical problems where the unit would turn off for no reason and then start leaking water through the k-cup.
Pros: Multiple Settings, Accommodates All Cup Sizes, Fast, Easy to use
Cons: Breaks easily, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Loud isn't so bad...
on August 17, 2011
Posted by: JDL
from Hanover, Maryland
I am amazed by the number of negative reviews. I purchased a previous platinum model in 2006 well before Keurig hit the major markets. I have had it for 5 years and my only complaint is how much noisier it is than the models following it. My mom bought the quieter model a few months after mine and has had to replace it at least 3 or 4 times. I still have my original. It says a lot about mass production and the quality or the lack thereof. I would hope that Keurig would have recognized this and go back to producing a higher quality product. As long as the reviews are this negative and as long as my mom continues to replace hers I will keep my good quality, well running, loud machine.
Pros: Durable, Easy to use, Fast, Multiple Settings
Cons: Noisy
Written by a customer while visiting keurig.com