Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Don't give up your drip brewer
on September 2, 2011
Posted by: Addicted
from NJ
Ok...I'll be receiving my 4th brewer within 2.5 years. I thought I'd give it up after the 3rd. The truth is that I am addicted to the convenience of this product...when it works. Customer service has always replaced my faulty brewers, since none has lasted more than 10 months. I've become an expert at troubleshooting and now know when one is about to bite the dust. I just make sure my old $25 Mr. Coffee drip brewer is always on hand for back up.
Pros: Accommodates All Cup Sizes, Easy to use, Fast
Cons: Lacks durability, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Re: Never worked right
on September 1, 2011
Posted by: Cello Bo
from Hicksville, NY
I received the Platinum model and it never worked right. It would always stop pumping the water and wouldn't clean out with the shot of air at the end. I did everything and eventually, after always trying to fix it, I replaced it with an Elite model. Others have had this cheaper model and never had trouble with it so I am hoping the same with this one. It is disappointing that the more expensive model doesn't seem to work as well as the less expensive ones. We have the mini at work and it works great. It makes a great cup of coffee and I am disappointed that I had to replace the brewing system after only 1 and a half years.
Pros: Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use, Fast
Cons: Fragile, Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
3
If I wasn't so hooked on this machine...
on September 1, 2011
Posted by: LSL
from Westfield NJ
Received my first Platinum as a gift. It was love at first site! Perfect coffee in an instant. I loved not having to clean out a coffee pot everyday and night. 6 months goes by and I'm descaling constantly in order to get it to brew even partial cups. Customer service was great, they shipped me a new one for free. It's been 8 months and the same thing is happening all over again. Pump doesn't work, partial cups when it does, I descale, use paperclips to clean out needles, get it to work for about a week or so, then it stops. So now I have a personal size Keurig as a back up. I called customer service again and they are shipping me a new one AGAIN! Great customer service, but I'd rather have a product that works longer than 6 months. If I wasn't so hooked on instantaneous coffee and it tasting so good, I would try another product. This system is too expensive for the trouble it causes. It just isn't dependable. Let's see how the 3rd one survives. And by the way, there is only 2 adults in my household using the brewer about twice a day.
Pros: Fast, Accommodates All Cup Sizes, Multiple Settings, Easy to use
Cons: Pricey / Poor Value, Not dependable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Love this brewer but lately have issues
on August 31, 2011
Posted by: Currently happy but frustrated
from St. Louis, MO
I bought my first in Nov 2010 and loved it. I followed all user manual instructions and cleaning without fail but in July 2011 it started not brewing at all or just a few drips at a time. I called customer service and they walked me through cleaning the top pins (which are not mentioned in the manual). It worked fine for another week and stopped. I called customer service again and they sent a new brewer. The second brewer worked fine until 2 weeks ago, when it started to prime all the time and in order to brewer a cup I had to lift the resevoir off the unit, wait a few seconds, replace and then it would brew. I called customer service again and they walked me through another cleaning process (which again was not in the user manual). Of course it brewed while I was on the phone with them and as soon as I hung up - it failed to brew. I called them right back and they sent out another brewer which I received last week and so far has been working fine. I love this machine when it works, but if this 3rd machine fails I'm not sure I will continue to use. I must say that customer service has been nothing but wonderful!!!
Pros: Fast, Multiple Settings, Easy to use
Cons: Malfunctions at times
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Great for a while
on August 28, 2011
Posted by: Beamer
from CNY
This is my second Keurig, the first being the small inexpensive model which died out after a few months. I thought okay, I'll go with the most expensive thinking I used the other one too much. WRONG, this one too has died out after 6 months of using. I have talked to customer service, but because I'm at work and not right at the machine, they can't help me, will try when I am home to get service. I know I am not alone with this, everyone I know has had the same problem or some type of problem. But really, how about making something of quality to begin with - not replacing it with another maker that will die out after 6 months.
Pros: Fast, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great brewer
on August 27, 2011
Posted by: Grammy Dawn
from AR
We have had the Platinum brewer for over 2 years. It is used to make 4-8 cups of coffee daily. We have been very happy with this and have given Keurigs as gifts to family and friends. Recently ours started short cupping then pumping HOT water back into the reservoir. Descaled, cleaned exit needle, etc. Didn't help. I thought the pump had gone bad. After much Google research (it was after hours so no tech support available) I figured out how to fix the brewer. Clean out the TOP needle, all 3 holes, with a paperclip then take the lid off the reservoir, put your finger over the pickup tube to create more pressure and brew a cup of just water. Then remove finger, replace lid and brew another cup of water. Amazing how much gunk there is. No where in the manual nor on the website was cleaning the TOP needle mentioned.
Pros: Great product, Easy to use, Multiple Settings, Fast, Convenient
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Lovin' it (so far)
on August 27, 2011
Posted by: Karen - programmer
from Camp Hill, PA
Ideal for the house where everyone prefers something different!
Pros: He's coffee I'm tea
Cons: Onoff switch inconvenien
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Amazing Customer Service
on August 26, 2011
Posted by: BigDaddy
from Saratoga Springs, NY
I've had my Platinum model for over 2 years without any issues. Then it started brewing 1/2 cups, then none at all. Followed all the steps in the manual, then called customer service. The woman I spoke with couldn't have been nicer or more helpful. She carefully and cheerfully walked me through a few steps, then declared my machine officially dead. This is the surprising part: even though it was well out of warranty, she is sending me a new one free of charge. What other company would do that? I was really shocked. Any company with that kind of attitude toward customer service and product support will have my business permanently!
Pros: Easy to use, Durable, Accommodates All Cup Sizes, Multiple Settings, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com