Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Disappointing!!!
on September 11, 2011
Posted by: Ricky J
from Houston TX
I received this brewer as a gift for Christmas '09. I have had issues with it for the past year. Item was descaled as recommended by Keurig. I have had to call Keurig's customer service about persistent issues several times, and they just took me through the same steps listed on the user guide. Brewer would shut off during warm up, had issues brewing half cup, would get clogged, etc. I do like the different varieties of coffee though, but pricey. I like to enjoy a cup of coffee every morning, and now, after just over a year and a half, brewer will just not turn on. Warranty is expired of course> My opinion, and others for what I read, is that Keurig has mastered the manufacture a product that last long enough to outlast the warranty. Congrats Keurig!
Pros: Accommodates All Cup Sizes, Stylish
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Pleasantly Pleased
on September 11, 2011
Posted by: Shell
from Detroit MI
I depend on my coffee to start my day and to be honest most who know me don't want to see me until I have had that special 1st cup of the day. That being said this was a really important decision to buy a Keurig. I did the research and spoke to several people at local stores who support the coffee makers and brought my first Keurig home on the 8th. I am really excited about the variety and can hardly wait to try more. It was extremely easy to set up and I have enjoyed coffee multiple times a day with little effort and no problems. It has been quiet and hassle free. I will be honest I have taken every precaution. I purchased the water filter for the tank and I do use filtered water. I even run a clean hot water cup after some of the roasts. I hope that I love this machine as much over the next few months since I have truly enjoyed it these last few days! So far its the best Birthday gift I could have bought myself.
Pros: Stylish, Easy to use, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Doesn't Last
on September 10, 2011
Posted by: mp the supermom
from Beaumont TX
This is my second Keurig brewer. The first was the cheaper version and it only lasted 6 mos. I thought I would buy the more expensive one and hoped it would last longer. It didn't!! 7 months in it stopped brewing like the first one. I only make 1 to 2 cups from the machine a day - so its not overused. Just not durable. I love the convenience of Keurig; however, I am getting tired of these machines breaking. I don't have time to stop and fix my coffee machine. I need a machine that will last without much maintenance. I think I might try the Breville line of Keuring machines. Maybe that one will last longer.
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: Not durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Keeps breaking
on September 8, 2011
Posted by: Ulla
from North Ogden, UT
Got the 1st one for my birthday in March 2010. It broke after 2 weeks (pump stopped working), so [...]exchanged it and the 2nd one stopped working after 3 days. I sent that one back to Keurig and was told that this model has a known problem with the pump. The 3rd one lasted 11 months, so just before the warranty expired. Keurig sent me a new one and that one broke after a week. So, now I'm on number FIVE in 1 1/2 years. And this one keeps priming, so I have to remove the water reservoir after each cup and put it back in. I don't want to send this one back, cause I don't know how long the next one is going to last! Customer service told me it must be the hard water. Funny, cause my $30 Mr. Coffee never had ANY problems, which I keep around, so when my Keurig decides to break again, at least I can brew some coffee until the replacement Keurig comes in. I love it when it works, but for what I paid, I expected a better product. Once the warranty is up and I don't get free replacements, I will go back to a regular coffee maker. The hassle is just not worth it.
Pros: Love it when it works
Cons: Keeps breaking
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
terrible and VERY disappointed
on September 7, 2011
Posted by: Bster
from Denver, CO
Received this as a Christmas item and was very excited as we only drink 2 cups of coffee a day, both in the morning and it took only a few months for it to stop working. In July we called and the customer service people were very nice and helpful and sent us a new one, well, it is now September and we have just received our 2nd replacement (3 total) because this last one kept saying "prime" and flashing constantly. I guess I would understand if it was a cheap coffee pot (you get what you pay for) but this is NOT! We only have 2 cups a day!!! We do not have a large family where it is being used constantly, so this is getting very old. I love the concept but Keurig really needs to make a better quality machine!!!!
Pros: Easy to use
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I would buy this product again and again
on September 7, 2011
Posted by: Coffee Hound
from Hallandale Beach, FL
I have had a Keurig brewer for over 6 years now. I have given each of my four children one as gifts and an extra one for a son that has a camper. We are a Keurig dedicated family.
Pros: It's on when I get up, Very easy to operate, Fast, Fresh Coffee everytime
Cons: Absolutely None
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Worked well..... at first.
on September 6, 2011
Posted by: rjackson938
from Tampa, FL
Worked well for the first four months, then would randomly take 10 to 15 minutes to finaly cycle through and make a cup. I've always used the optional filter but it still began to slow down to a trickle after the first few months. At times I have to turn it off and on several times to get it to reset and actually make a cup of coffee. Unfortunately I could not recommend this model in good conscience.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great Machine but...
on September 4, 2011
Posted by: Teen coffee drinker <3
from Ohio
This machine is amazing, the coffee taste great. The few big problems I have with this machine is the price of it, price of k-cups, and the size of cups. If your planning on getting a keurig and I dont want to waste money on a lot of k-cups. Then I suggest getting a the re-usable 'My K-cup'. It works pretty good.
Pros: Fast, Easy to use, Stylish, Multiple Settings
Cons: Fragile, Limited Cup Sizes, Pricey / Poor Value
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com