Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
I love my Keurig!
on September 15, 2011
Posted by: Libby
from Sedro-Woolley, WA
I use my Platinum Keurig every day. My husband does not drink coffee, so it is perfect for me. All my family and friends really enjoy choosing their own brand of coffee, as I always have several different ones on hand. Many of my friends have purchased the Keurig after making and tasting the great coffees at our house. It is so easy and no clean-up! I love it!
Pros: Easy to use, Fast, Stylish, Durable, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Great machine...for 3 weeks
on September 14, 2011
Posted by: USMC gal
from North Carolina
On my second machine in one month. I purchased the first in August and it worked perfectly for three weeks until the PRIME message appeared. I followed the troubleshooting directions from the manual then called customer service who, nicely and patiently, walked me through additional troubleshooting options. The machine worked great for four more days until the PRIME message appeared, yet again. I called customer service who promptly sent a new machine without attempting further troubleshooting. While I love the convenience of the Keurig and their friendly customer service, I don't believe this particular model is worth the price and hassle. Buyer beware.
Pros: Fast, Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love it!
on September 14, 2011
Posted by: Renee
from Monterey, CA
I love this coffee maker.....so much more convenient than making pots of coffee. No cleaning needed with each use...although, periodic "descaling" is recommended. If you leave water in the reservoir for any extended period of time it can build up algae and/or "scale" (minerals deposits" from your water) in the reservoir....this is a bit hard to clean out at the bottom of reservoir. But, it is doable. They just announced a recall of their "descaler"....so, not sure what they will do now to recommend maintenance descaling. The simplicity and convenience...and, the variety of coffees available make this a great product.
Pros: Stylish, Multiple Settings, Easy to use, Durable, Accommodates All Cup Sizes, Fast
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
awesome
on September 14, 2011
Posted by: mary
from ohio
I have tried every kind of coffeemaker around and am never pleased with the results, except for the Melitta single cup-over-mug. Then i bought this. I absolutely love it. After using it for 2 weeks, i took it back to the store and they allowed me to UPGRADE it!!! I purchased the platinum. I can go into the kitchen, turn it on while i prepare breakfast, and brew without having to do anything. I usually pour into my leakproof travel mug, and run out the door. It is an awesome brewer. I have had mine for 8 or 10 months and have had no problems. I know which coffees i like, so it is a perfect cup every time.
Pros: Fast, Easy to use, Durable, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Works beautifully!!!
on September 12, 2011
Posted by: mlovescoffee
from Dudeldorf, Germany
I received this coffee maker as a gift about 2 years ago and it has worked perfectly for the last 2 years. I made about 1 cup of coffee a day and my husband would brew at least one cup of iced tea daily. My husband had it in his office for about 3 weeks for a large conference they were having and I know it brewed at least 10 cups a day for the entire 3 weeks. This coffee maker even survived our transatlantic move and was working nicely until I plugged the 110v machine into the 220v converter....ooops. Now I'm out to buy the EXACT same one because it's wonderful!!
Pros: Easy to use, Durable, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
pain in the neck
on September 12, 2011
Posted by: disappointed Keurig customer
from Chicago, IL
Keurig Platinum worked for four months (once a day use)and then it started having some problems. It will brew just half a cup even it was set to a whole cup. Then it started making weird loud noise once I start making coffee. Now, it is totally useless. It will stop brewing in the middle of a cup. Will show "brewing" but water would stop coming out. I have to turn it off and on just to get a whole cup of coffee out of it. To my dismay, I found out that hot water is coming out of the vent into the water reservoir...great! now I have hot water in there instead of my cup.For this amount of money, I expect it to last and be of use a little longer. What a waste of money for such a bad product.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Durable enough...
on September 12, 2011
Posted by: Entropy Happens
from NH
Know that nothing lasts, your water isn't w/o dissolved metals/minerals, and Keurig DEFINITIVELY stands behind their products. When it fails (it will eventually), they will replace it. Clean it if you can find the time; I did but only after my first started failing a bit. More importantly USE it frequently, and it will last over a year (based on my two B70's). Notably, one I let sit a bit longer (moved our office into town w/all the coffee shops) bad move for the keurig. I really like the unit and moreover the company behind it. They replaced my konked unit despite being well beyond warranty. Kudos keurig, well worth the costs of ownership.
Pros: Fast, Easy to use, Durable
Cons: HARD TO CLEAN
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
On my third Platinum Brewing Sytem
on September 11, 2011
Posted by: Al
from Atlanta, GA
My level of frustration is HIGH, we are on our third defective machine in less than three years. Yes Keurig is good to replace the product after you spend 15 to 30 minutes doing this and that with the customer support person. The sad thing is that we gave away our other working 15 year old machine (from Mr._____). I wish you guys get your act together.
Pros: Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com