Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Check your inlet screen
on September 18, 2011
Posted by: Adam
from De Pere, WI
Keurig needs to update the cleaning instructions to include cleaning the inlet screen where the water goes from the reservoir to the brewer. I owned this for 10 months, mostly trouble free. Lately the pump has been getting slower and slower to draw water in, then started short cupping. I thought I was doomed to be a part of the 6-12 month failure club. The directions only say to Descale. I found a YouTube vid that shows how to clean the inlet screen between the reservoir and the pump with a toothbrush. I cleaned it with a Q-TIP, and pulled what looked like slimy lint out of there. That was my problem. Draws water like mad again, no more short cups, and the cup fill level is much more consistent. While I had the reservoir off, I put a piece of black electrical tape over the blue LED lights. Now the brewer doesn't light up my entire house with that annoying glow... Just the LCD display is visible now, which I can tolerate. The tape can be undone if I chose...
Pros: Fast, Easy to use, Selection
Cons: Incomplete instructions, Fragile, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great machine
on September 18, 2011
Posted by: Rainmang
from Columbia, SC
Great brewer. Easy to use, and had held up great for nearly a year and counting. Has just enough settings to keep me happy, and has brewed everything I have tried with flying colors!
Pros: Multiple Settings, Durable, Easy to use
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Military Approved!
on September 17, 2011
Posted by: Doc
from The Sand Box
Keurig brewers are awesome, hands down. When you need a cup of Joe fast after/during an all nighter- trust in Keurig! Not only does the product deliver cup after cup of perfectly piping hot wake-up juice, it is a quaint reminder of things we (deployed troops) sometimes do without. Thanks Keurig for making a brewer that holds up to the use and abuse found at home and abroad!
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
High Price, Poor Quality
on September 17, 2011
Posted by: Big Al
from American Canyon, CA.
The model B60 only lasted approx. 8 months before it stopped functioning. Made a cup of coffee then the machines power went out would not come back on. Tried different outlets with no success. Unfortunately, I did not register brewer thinking it would last a long time. Bought a second machine B70 before I read customer reviews, hope I didn't make a mistake on the purchase, time will tell. Other than that it did make a great cup of coffee.
Pros: Makes great cup of coffee, Fast brewing, Easy to use
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great customer service
on September 17, 2011
Posted by: alex
from iowa
Makes a great cup of coffee, but in a little over a year I'll be on number 3. Great customer service, as they will help figure out what is wrong, and then give me a new brewer. Number 3 is in the mail right now. I get the usual short cups problem. It seems every brewer that is made for k-cups does this, why can't keurig figure out a solution? Seems like they are wasting alot of money sending out all these replacement brewers
Pros: Easy to use, Stylish, Fast, Accommodates All Cup Sizes, Multiple Settings
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love My Keurig
on September 16, 2011
Posted by: Garden Girl
from Omaha, NE
I have had my Keurig Platinum for about 2 years and love it. I have since bought one for 3 offices and know of at least 4 relatives that have purchased one. This brews the best cup of coffee. I usually only drink 1-2 cups of coffee every day and struggled for years finding the perfect measurement for that small amount. More than likely I made an entire pot and threw most of it out. I have had some issues with the Keurig making smaller cups, but I just clean it with vinegar and that solves the problem. The K-Cup choices are fabulous and I have found some really great coffees that I would have never tried had I not had my Keurig. When we have company, everyone loves being able to choose their own flavor of coffee.
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Durable, Stylish, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Ok so far
on September 16, 2011
Posted by: Mark the Shark
from Plymouth, CT.
Have owned it 1 month. Brew 2-3 cups per day. Just installed the water filter, even though we only use bottled water. No problems so far.
Pros: Stylish, Multiple Settings, Fast, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Perfect
on September 15, 2011
Posted by: Patricia the Student
from Houston, TX
I've had my platinum for over a year and have had absolutely no problems with it. On the contrary, it has been spectacular! It has even endured moving (three times!) and college life/students. I always have delicious coffee/tea (flavored, bold, iced, hot) in seconds at any time of the day. I really don't know what I'd do without it!
Pros: Fast, Easy to use, Durable, Multiple Settings, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com