Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Check YouTube for cleaning tips folks!
on September 22, 2011
Posted by: Brian
from Southeastern PA
You will not find a better cup of coffee than what is brewed from a Keurig, hands down! Before people give up on this machine, they really need to do some investigation on cleaning tips. Everyone that I've found has been golden and made the machine like new. Does the machine require more maintenance than a normal coffee maker? Oh yeah, A LOT MORE! I've accepted the fact that every three months, I have to take a few hours of the day and perform the mass cleaning of the brewer. But in my opinion, its well worth it!!!
Pros: Accommodates All Cup Sizes, Fast, Stylish, Easy to use, Multiple Settings
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great brewer, but it has some issues
on September 21, 2011
Posted by: Daigz
from Jacksonville, FL
Ok so I purchased this brewer just under a year ago. This is the first review that I've done on the website and the only reason that I am writing it is that I recently had an issue. For the last 10 months I have made between 2 and 4 cups of coffee a day without any issues. I used filtered water and cleaned out the system as instructed every 6 months (not every 3 as recommended). Recently my brewer stopped working, it wouldn't pump any water into the system. The pump would sound like it was working but nothing would happen. I was upset about it and looked around online for what to do. I couldn't try to descale it as it wasn't pumping anything. I was instructed to use a paper clip to try and clean the needle that punctures the top of the k-cup. While I did get some material out of that, it didn't fix the issue. Finally, being frustrated and reading all the reviews on here I called up customer service. After a 5 minute conversation the representative (who was extremely nice and helpful) said "Ok you will be seeing your new brewer in 5-7 days". While I do need to send back the k-cup holder (a mild inconvenience) the fact that they are sending me a new brewer is great. I personally think that a ~$200 brewer should last more than a year, but the fact that they replace it with no questions is great.
Pros: Fast, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: HARD TO CLEAN, Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible Quality.....DOA within 2 weeks.
on September 21, 2011
Posted by: Dragster
from Los Angeles
Purchased this product (B70)and it started giving "prime" messages on the 2nd day. After 2 weeks, it quit working completely. Even though customer service replaced the product, I am certain this 2nd one will fail given comments made by others. As of now, the 2nd one has lasted 3 days but I have only made 6 cups of product. Just waiting for it to fail like others have stated. Customer service folks are quite polite but I would rather have a quality product and not deal with these nice folks. Keurig needs to get its act together before all business is lost....sad state of affairs. Did I tell you the the customer service folks, out of Georgia, are quite professional.
Pros: Stylish, Easy to use, Accommodates All Cup Sizes
Cons: Fragile, Pricey / Poor Value, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Seriously?
on September 20, 2011
Posted by: SherryT
from Northern Virginia
I use this brewer everyday but only drink 2 cups a day. This is my THIRD brewer from Keurig. They have all broken down before their one year warranty was up and Keurig's customer service department, when exhausting all possibilities, i.e., descaling instructions, magic paperclip cleaning trick, etc., sent me replacements for each brewer. This last one made it to the 1 year mark - hence, no more warranty. This last brewer got stuck on the "brewing" cycle. After descaling numerous times it worked 2 times and got stuck on "brewing" cycle again. OMG, I can't stand it anymore - in the trash it goes. I am conflicted as to whether I should buy another Keurig. Probably not, I love the convenience and the fun of sampling different coffees but am fed up with the poor quality of these brewers. Are they made in America? Probably not.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Poor Quality, Unreliable, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
perfect costomer service
on September 20, 2011
Posted by: sunny day
from san diego, ca
I have used my Keurig daily at home and for entertaining for 2 years. I began to have some problems with the brewer and called costomer service, and I can tell you that customer service just doesn't get any better. After troubleshooting the problem, they are replacing my brewer at no cost to me. Nice.
Pros: Multiple Settings, Easy to use, Stylish, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great Customer Service
on September 20, 2011
Posted by: Love my coffee
from Phoenix, AZ
Due to hard water I needed help with the descaling process. Quincy in Customer walked me through clearing the lines, etc. leading to completion of the descaling process. Quincy was patient, clear, and thorough with his directions and the problem was resolved. Additionally, I promised to avoid using our very hard tap water in the future. Thank you Quincy...
Pros: Multiple Settings, Fast, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed in this one
on September 20, 2011
Posted by: sassylpn
from Austin,Minnesota
I have had two of these brewers. One was a replacement for the first. First time it would run the water back into the reservoir and not brew. This time in 9 months it won't brew at all. The cheaper model seems to work better. I wouldn't spend so much on a brewer.
Pros: Easy to use, Accommodates All Cup Sizes
Written by a customer while visiting keurig.com
Customer Rating
2
It will be a mistake to buy
on September 19, 2011
Posted by: Bernard
from St Charles, IL
At first I thought it is a good machine but after few months it won't give the amount of coffee to it won't brew at all. Very diappointing. Adding insult to injury customer service won't anwser their phones. I wrote an email to complain then they asked me to call customer service. How rediculous is that?
Pros: Easy to use, Multiple Settings
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com