Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Great little coffee maker
on September 29, 2011
Posted by: Mark
from Universal City,Tx
We've had this machine since December of '10. We use it probably about 10 cups per day and never had an issue with it. Cleaning takes about 2 mins every 3 months. We do use Pur water and the filter system.
Pros: Durable, Accommodates All Cup Sizes, Fast, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
A great coffee maker.
on September 28, 2011
Posted by: Jimanole
from Pulaski, NY
It is a really good machine and makes a great cup of coffee. Especially the extra bold.
Pros: Easy to use, Multiple Settings, Fast, Durable, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
The bees knees!
on September 28, 2011
Posted by: The coffee drinker
from london, ontario
After making hot chocolate i run a cup of water without a cartridge, i find the chocolate powder blocks the oulet which is very small. Also for tea i put my teabag in the cup and just dispense hot water, works great. This machine is terrific!
Pros: Multiple Settings, Stylish, Durable, Easy to use, Fast
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working after a few months
on September 25, 2011
Posted by: Evan
from South Amboy,NJ
The platinum version was a engagement gift a few months ago. My fiancé and I drink a cup a day each. After a few weeks it started To take up to 10 minutes to make a cup of coffee. Then didn't give you You the selected amount. And now just does nothing! Won't even power on. To make things worse, I just bought quite a bit of k cups. I figured to get several years from this thing. NOT MONTHS!! And like other posts here the customer service number is a hoax or something! Very disappointed!!
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Wonderful concept, horrible product
on September 23, 2011
Posted by: Drew
from Orange County, CA
Had unit only 27 days and pump stopped pumping water. Would run continuously and nothing happened. If I unplugged the unit for 10 minutes, I could maybe get one cup out of it but never two or more. I just wish this worked as it is a beautiful machine, but then again to some I suppose so was the Edsel!
Pros: Great looking
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
What Did I Do Before My Platinum System?
on September 23, 2011
Posted by: Olurimi
from Detroit, Michigan
Everyday whenever I need a pick up. I am so pleased with this brewer. I think I just might name it. Black Beauty. LOL
Pros: Stylish, Fast, Multiple Settings, Coffee Taste is grant, Easy to use, Love the Color
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
4
They replaced my Platinum - I registered
on September 23, 2011
Posted by: Cheryl @ the Lake
from Austin, TX
I drink 1 cup a day,late in life coffee drinker. I registered my machine when I received it, when I had problems I wrote them down and called the number on the owner's manual. First time the needles had coffee grounds pluging the outake as I left cup in for a day and did not remove it right after brewing. However,later problems came up and I called in the problems and a replacement machine was sent and received in 3 days. Love the service and the machine. I found if I shook the FLAVORED coffee kcups the coffee was better flavored(was receommended on the box).
Pros: Fast, Durable, Register purchase, Accommodates All Cup Sizes, Stylish, Buy it, Multiple Settings, Easy to use
Cons: Different to clean
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Well-made/Convenient/Makes great coffee!
on September 23, 2011
Posted by: PeteC
from Bristol, CT
So far, this is the bomb! I love hot, fresh coffee, but with just me and my wife, we never finish a pot of coffee, and we drink at different times of the day. The K cups aren't cheap, but it is an affordable indulgence. In fact, I actually drink less, because each cup is richer and more satisfying. It is great to be able to have different tastes/flavors whenever the mood hits us. The Platinum brewer appears well-made, looks great, and has handy features. I learned about Keurig as a convenience store that I frequented had the commercial model, and I loved the coffee it produced as well as the hot chocolate...and that was with unfiltered city water. I use bottled water only, and am pretty big on maintenance, but time will tell as far as durability goes. Bottom line, this thing makes world-class good coffee! PS The cinnamon-red model looks great in my kitchen. I plan on getting a mini for my own use at the office, where I never could justify brewing a pot of coffee for myself.
Pros: Fast, Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com