Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Perfect for avid gourmet coffee drinkers
on October 7, 2011
Posted by: Augustjaz
from Chicago IL
This is our 3rd Keurig Brewer in 5 years. That may sound scary but let me state that there was nothing mechanically wrong with the other two brewers. We got the second one (B77) because the first machine (B60) was too loud. (old technology Keurig has since remedied that issue). We bought our latest machine (B70) for the increased water capacity. We, my wife and I are avid coffee drinkers. Before the Keurig machines we would have a "Pot" on all day. We would waste a lot of coffee. The Keurig line has simplified the whole process for us. No waste, and no coffee pot breaking every six months or so. We love our Keurig Brewers. Although I wish the price of the K-Cups would go down. They have gotten a little pricey in recent months.
Pros: Stylish, Durable, Fast, Excellent flavor choices, Easy to use, Accommodates All Cup Sizes, Multiple Settings
Cons: A Little Pricey
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Good about 1 year before problems start
on October 7, 2011
Posted by: TSP
from alexandria Va
With heavy use, avg 6 large qcups daily, the de scale process is an ongoing requirement and eventually not clear the scale. After a short time, 6 to 8 months, it will affect the quantity of water brewed that affects the quality. I am on my third one that i just put in the trash when the descale process did not work after four separate attempts. Each attempt takes approx 4 plus hours. First one threw away. Second one called in under warranty and they replaced for free. Recent one, put in trash due to frustration. Wife wants me to buy another for convenience. You need to have discretionary funds to support this habit.
Pros: Easy to use, No Mess, Multiple Settings, Stylish, Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love My Coffee, Love the Company
on October 5, 2011
Posted by: Cathyjean
from Austin, TX
I use my Keurig everyday, several times a day. I only put purified/filtered water in and decalcify when needed. I am a huge fan of the K-cups too. So, when my faithful Keuring took a turn for the worse after 10 months of hard labor I was horrified. But reassured by the warranty statement, and crossing my fingers that this company would stand by it's product like other high-end kitchenware companies, I made the call to customer service. Sure enough, they do. Jennifer was on the phone to walk me through a few basic checking points and then the next thing I know she's telling me that the company will send me a new Keurig FREE because mine no longer works. How easy was that? I will continue to spend my money here because they treat customers right. That's why I have Keurig on my holiday shopping list as gifts for friends and family. Thanks, Keurig!
Pros: Register Your Product, Easy to use, Stylish, Fast, Multiple Settings, Great Customer Service
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
primer probs
on October 4, 2011
Posted by: Ike
from Washington
Less than 30 days old and taking it back to where I got it. When it works right it is a great cup of coffee.
Pros: Accommodates All Cup Sizes
Cons: Fragile, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
poor product
on October 3, 2011
Posted by: frank
from new jersey
its been a year and a half and we have been through 4 makers now and this forth one is been the hardest to even nobody there in any dept. can tell you whats going on . 3 to 7 buss. days is now 2 weeks oh boy they give you a coupon to order off of them but no maker to use it with if you can not stock these things then send one in another color please . its b s you cant get your money back on this junk so that you can go and buy a different maker that keurig doesnot make
Cons: HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
ON KEURIG #6
on October 3, 2011
Posted by: TJ phlebotomist
from Haverhill,MA
This is my 6th brewer in less than 1 year! Great that Keurig replaces them, (and they should). I don't understand why they can't make a quality product that lasts!! I am getting tired of going through the same phone calls, doing this and doing that. They upgraded me to a platinum, looks nice, but how long will it last?
Pros: Easy to use, Multiple Settings, Stylish, Accommodates All Cup Sizes
Cons: Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
5
I love my brewer...
on October 3, 2011
Posted by: greenie
from calif
I had my B70 since christmas of 09 i love it. It has never failed me i have a cup of coffee every morning.when i have my family over for parties they always want a cup of coffee and want to buy one.
Pros: Durable, Easy to use, Stylish, Multiple Settings, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love it... : )
on October 2, 2011
Posted by: Ricojn
from CA
I have heard that some people have problems with contaminants. We have used filtered or bottled water on our machine and it still works like the day we bought it. We have had this machine for approximately 2 years now. Love it.. : )
Pros: Fast, Accommodates All Cup Sizes, Durable, Stylish, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com