Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
Agree with many others reviews
on October 14, 2011
Posted by: Scott
from Kauai, Hawaii
Just as others have said, unit works for a few weeks or months, then fails. Talk to nice folks at customer service and they'll send you a " new" one which will work for a few weeks or months, then fail. Talk to nice folks...etc...etc...etc. We are expecting our third one any day along w/ complimentary box ok K-cups. Will eventually tire of the game I suspect, but when it works, it makes a great cup of coffee!
Pros: Fast, Good customer service rep, Multiple Settings, Great when it works
Cons: Only works for few months, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Second Time NOT the charm!
on October 14, 2011
Posted by: ntorborg
from Raleigh, NC
This was my 4th Keurig. I started with an original, which I had for 5 years, and used at least once per day; my kids even used it to heat water for oatmeal and hot chocolate. When the unit finally quit, I went with this top of the line. I had it less than a year before it quit, with no warning. Thank goodness I had my mini! To be fair Keurig replaced, out of warranty even, it with another one, but this one is dead too :( Love the concept, love the coffee, not sure about the quality...
Pros: Easy to use, Multiple Settings, Fast, Accommodates All Cup Sizes
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love it!
on October 13, 2011
Posted by: Bland125
from Montreal, Québec, Canada
I just love this machine! I've been using it for about 2 years now on an almost everyday basis. Not a single problem. I just wish I could hook it up directly to plumbing to avoid the reservoir but it's a minor drawback and it's possible to have on slightly more expensive machines. I also love the choice of coffee with Keurig but this personnal taste. Enjoy!
Pros: Multiple Settings, Durable, Easy to use, Fast, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Unhappy with the performance !
on October 11, 2011
Posted by: Wayne
from New Jersey
This is the 3rd platinum I have owned. I maintain the machine. Use distilled water for almost every up and clean it and I am still experiencing problems. I love k-cups but I wont buy a Keurig brewer to brew my coffee again :-(
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings
Cons: Pump problems, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
2nd Brewer now going bad
on October 11, 2011
Posted by: djamesh
from Bellevue, NE
First unit failed after only 6 months due to pump failure. Customer service quickly replaced the unit but after only two weeks I'm now getting the "prime" error after every other cup. The only way to clear the error and get the machine to work again is to unplug and the plug in again. Very irritating as it loses all the custom settings each time. It's only a matter of time before it goes out completely. I should call customer service now, but I figure I will use this one until it fails for good simply because I don't believe the next one will be any better. It's a real shame as I paid way too much money for such a poor quality unit. If they could get the quality problems fixed this would be a great coffee maker, as I truly love everything else about it.
Pros: MAKES GREAT COFFEE, Easy to use
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
on number 4
on October 10, 2011
Posted by: coffeeforme
from Texas
I just sent off for my 4th unit since December 09. This one lasted nearly a year, but is now doing the same thing as the previous 3 units. It draws water, and then just sits there and doesn't give me a cup of coffee.
Pros: Easy to use
Cons: Only works when it wants
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great Machine! Best one I have ever had!
on October 10, 2011
Posted by: FrayedKnot
from Nashville, TN
Love Love Love this machine. I have had it for approximately 7 Months. Use it from sporadically to every day to a house full of people. It has performed beautifully. I make all types of regular and iced coffee. I have used filtered water from my fridge from the start and keep it clean...(I run a cup of water through before use and again when myself or everyone else is done). Have not had the first problem. I had the elite before this one and didnt have problems with it either I sold to a co-worker and it is still going strong. You cant go wrong w/the Keurig brand machines and cant beat the coffee.
Pros: Easy to use, Fast, Stylish, Accommodates All Cup Sizes, Multiple Settings
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Mediocre Model
on October 8, 2011
Posted by: MsLola
from Springfield, MA
Initially, my brewer worked great. It was actually an upgrade from their base model. I had that one for 4 months before getting this as a birthday present. No problems there. This one went 3 months before problems set in. Not brewing the selected size, not brewing at all - all despite following manufacturer's recommendations for using filtered water and cleaning. I must give an A to customer service, though. All three times I called, they were very helpful. The last time I called, the rep skipped over asking me what I'd done and went right to getting me set up with a new one. When they work, the brewers are great. But, when you've given up a regular coffeemaker for a Keurig - a significant investment, it can be more than disappointing.
Pros: Easy to use, Convenient, Accommodates All Cup Sizes, Fast, Multiple Settings
Cons: Not durable, Noisy, Temperamental
I would recommend this to a friend!
Written by a customer while visiting keurig.com