Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Luv It!!
on October 25, 2011
Posted by: LUV IT!!!!
from Frederick, MD
The first one I had was great for about a month. Then it would run but no water would come out then I would have turn the machine on and off in order to use. What a pain.... But Keurig stood behind thier product...they sent me a new on I have had it for 3 months now longer than the first one. I am so happy. I love it. It's only me in my house that drinks it. My son loves the hot apple cider and hot chocolate. 5 STARS! Now my boyfriend wants one for his house.
Pros: Stylish, Durable, Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Quality of Equipment Stinks!
on October 24, 2011
Posted by: Robin the Realtor
from Wilder, KY
On my 2nd Platinum Brewer in less than 2 years. Most expensive coffee maker I have ever owned and the most troublesome. 1st one wouldn't stop making short cups and was replaced. 2nd one won't even fill with water to brew a cup. Always use the Keurig water filter and clean with vinegar once a month. Called Keurig 4 days ago and still waiting to speak with a technical person. Very, very disappointed.
Cons: HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not durable-does not last a year
on October 23, 2011
Posted by: smokey
from Leola, PA
This coffee makes is great when it works. I have had my second one in less than 2 years.
Pros: Convenience, Easy to use, Fast, Stylish, Accommodates All Cup Sizes, Multiple Settings, Durable
Cons: Does not last a year
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
lasts about a year
on October 23, 2011
Posted by: bjb
from central WI
I use the Platinum daily, and love it. No pots of dead coffee sitting around - fresh coffee when I want it. HOWEVER - I have to buy a new one about once a year, because the pump goes out.
Pros: Easy to use, Multiple Settings
Cons: Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
1
One of the lucky ones..I guess!!!
on October 23, 2011
Posted by: Pete
from Alaska
My B70 lasted for 1 year and 10 months. In reading reviews ours must be a record in longevity before it bellied up. But belly up it did. It began with the 1/2 cup routine and then the de-scale notification and after going through all the hoops it still came back de-scale.it finally ended up flooding water out the bottom and that was it. Of course the warranty was long gone. The sad part is that it was such a great method to make coffee with. Our friends would come in and enjoyed brewing their own cup. It is a shame that the unit is another pricey piece of chinese junk. Keurig is great to deal with and you would think they would fix this gigantic problem but apparently, their money is in the coffee and not the coffee maker. Too bad!!!
Pros: Very convienient and fast, Friends loved using it, Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish
Cons: HARD TO CLEAN, Noisy, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Awful
on October 21, 2011
Posted by: Bob
from Philadelphia, PA
Bought this coffee pot a year ago and it is already broke. It never really worked properly. Called customer service, they gave me the runaround and were no help at all. Had enough of the Keurig... I will be purchasing a "normal" coffee pot. Coffee tastes better AND is much cheaper!
Cons: Noisy, HARD TO CLEAN, Pricey / Poor Value, Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
IT'S A BUST!
on October 21, 2011
Posted by: Doug
from Gardnerville, Nevada
We are on our 3rd Brewer. After a few weeks use the brewer falls into a mode whereby the 'prime' display comes on after brewing a cup of coffee and the blue light flashes. At this point, the brewer will no longer pump water into the brewing chamber and the water storage container must be removed and reattached in order to function. This has happened with 3 different brewers. Since they are all covered by warranty, we have not had to pay replacement costs. However, the company requires that we return the Keurig cup holder to them, at a cost of about $10.00 per mailing. This is ridiculous. We requested a different color brewer to compensate for our inconvenience, but were refused on separate different levels. Although the customer service people were very courteous, their policies and their brewer (Platinum) leave much to be desired. Given the opportunity, I would not buy from this company again.
Pros: Fast, Easy to use, Multiple Settings, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig Customer Service is the best
on October 20, 2011
Posted by: RL
from La Grange, KY
I have owned a Platinum Brewer for 10 months and started having issues with it last week. I contacted customer service and they were so helpful and nice. They sent me a replacement brewer and it arrived in only 3 days. This type of customer service will keep me buying Keurig products.
Pros: Fast, Multiple Settings, Accommodates All Cup Sizes, Durable, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com