Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Horrible - Never works
on November 4, 2011
Posted by: coffee drinker
from Pittsburgh, PA
Do not buy this Keurig. I got one for XMas 2 years ago and have had at least 2 replacements since then. You have to clean it constantly and even after doing that and descaling it, it would never consistently brew a full cup of coffee. For the price, it is not worth the aggravation.
Pros: Accommodates All Cup Sizes
Cons: Doesn't work consistently, Does not brew a full cup, Pricey / Poor Value, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
They made it right!!!!!
on November 1, 2011
Posted by: Swigglesgiggles
from West Warwick, Rhode Island
I purchased this item on QVC, I had it only 6 months, and it started to break down, I called customer service after trying to take care of it myself, going through the troubleshotting guide, and they shipped out a new unit right away. The problam as it was spitting out the coffee, and running for an extended time period with no brewing at all, I had to unplug it several times and plugged it back in sometimes only getting an extra cup or 2. A few times even over flowing a travel mug, then It wouldn't work at all. Customer service was polite, informitive and gave a positive experience over all.
Pros: Durable, Accommodates All Cup Sizes, Stylish
Cons: Broke down after 6 months
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Great coffee but unreliable
on October 31, 2011
Posted by: BWinkler
from Nanaimo, BC
My Keurig Platinum makes great coffee when it works. About 25% of the time it dispenses the wrong amount of water into the cup which becomes costly. No one seems to want to deal with this.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Worked for almost 10 months
on October 30, 2011
Posted by: MarkFrom Texas
from San Antonio, TX
Ours died last Thursday! We bought it in early December. We only use filtered water. They are sending a new one and will get in about a week. Good customer service but a long-lasting machine that costs [$] would be better
Pros: Multiple Settings
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
2nd Replacement in less than a year
on October 30, 2011
Posted by: clsurz
from Hinesville, GA
Bought first one Nov 2009 received in Feb 2010 (was out of stock). Lasted roughly 8 months. Had to get it replaced which they did under warranty. Simply stopped brewing. Now about 8 months later, Oct. 2011, have to get 2nd one (replacement) replaced. Has stopped brewing. I'm active in keeping these cleaned and descaled. Surely these machines should last longer than 8 months for the price we pay for them.
Pros: Stylish, Multiple Settings, Accommodates All Cup Sizes, Fast, Easy to use
Cons: Pricey / Poor Value, Noisy, 2nd one in less than a yr
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Decided to try a single cup brew system
on October 29, 2011
Posted by: Hawgryder
from SoCal
I don't like the pre-measured k-cups ... I use the custom k-cup adapter to brew my own types of coffee ... it takes a bit of experimentation but once the desired strength/boldness levels are established the system delivers consistent results
Pros: No wasted grounds, Accommodates All Cup Sizes, Everyone gets choice, Easy to use, Fast, Low Power Consumption, Multiple Settings
Cons: Won't fit under cabinets, Doesn't work for cold tea
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great coffee brewer
on October 26, 2011
Posted by: Luvdogs
from Prairie Village, KS
Having a small Keurig coffee maker, I decided to go with one which gave more cup/mug sizes and settled on the Platinum. I am not disappointed. It brews a great cup of coffee and works on the three different sized mugs/cups that I own. From a simple, regular tea cup to my large travelling mug. I always enjoyed the K-cups and now I can enjoy them even more.
Pros: Stylish, Accommodates All Cup Sizes, Fast, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Great at first, don't expect it to last
on October 26, 2011
Posted by: Coffee Dude
from PA
When the unit was new, it was great. Makes very good coffee, fast and with a variety of choices. However, the unit not dependable. I've used nothing but distilled and reverse osmosis water with it, and in less than a year I'm having the cup not filling issues. Keurig said it was a water problem or a K-Cup problem with the K-Cup being "over pressurized". Keurig now said to put the K-cups in and press them down over the bottom needle before closing the top, which goes against their warnings in the manual. And if you forget to hold the top open, the top needle punctures the top of your hand/fingers. Clearly there are some issues in the design considering the number of other folks that have the same problems. For Keurig to blame the water used, shows they don't understand the properties and quality of water when they designed this unit.
Pros: Great coffee, Easy to use, Fast
Cons: Pricey / Poor Value, Noisy, Problematic, Not dependable, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com