Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
I have had for Five years
on November 12, 2011
Posted by: OZIE
from Ma,
Just some Infow what you need to clean,like kcup holder twist a partand clean with paper clip the pins.The tank holds the water,their is a screen that water gose threw to the pump.It Gets pluged as well.The water level in cups acts up too.
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Lots of
on November 10, 2011
Posted by: Hank
from Phoenix metro area
Yesterday I received my SIXTH brewer. I have had five different platinum brewer units over the past 3 years. None have lasted more than 9 months. The problems range from leaking water all over my counter top to failure to produce coffee. The pumps run, but despite full external reservoirs, all I get is noise and flashing blue lights that indicate empty reservoirs. When the units have worked, they are excellent, but it's been my misfortune that none of them work for very long. My most previous unit lasted less that 3 months. And so far, Keurig has replaced each of the failed units - but I had to argue with the rep the last time to get a replacement. He kept insisting on replacing only the external reservoir. I love the idea of the Keurig brewer, but I wish the company would get their engineering department to find and fix the flaws in the design. This has been a very frustrating experience.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use
Cons: Pricey / Poor Value, Noisy, Not durable, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
AWESOME!!
on November 9, 2011
Posted by: Busy bees!
from Long Beach, CA
I have 2 other roommates and they both use it as well as I do. We drink coffee everyday and this awesome machine does every cup perfect and fast. its convinient, its quick, and coffe varities are practicaly limitless.
Pros: Durable, Multiple Settings, Easy to use, Accommodates All Cup Sizes, Perfect coffees everytime, Fast, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
great customer service for a replacement
on November 9, 2011
Posted by: A Mom
from Lexington, KY
My husband is a medical resident and makes a cup of coffee every morning. I am a stay at home mom and have coffee/tea when I feel like it, but not daily. We got our first platinum for Christmas after our first child was born. I was sick of making and cleaning up 2 pots of coffee because I was drinking decaf and he wasn't. We picked the platinum edition because it could fill up a large to go mug! The first one died around 11 months (wouldn't turn on at all) and we had no issues with customer service sending us a replacement or being on hold for hardly any time. The replacement one just started short cupping us (once again around 11 months) and I just called. After 25 minutes and going over how the machine functions I have a new machine on the way. I also called when my parent's keurig broke and they were sent one with no issues. Of course being a stay at home mom I can call at 9:30 am (EST) which is probably not a busy calling time for them. The only thing I don't like about keurig is the price of the coffee. I still buy regular tea bags, hot chocolate, and apple cider in the grocery store then just run hot water through the keurig to make a glass (it's insanely cheaper). Besides that we love our keurig coffee brewer.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Fast
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE LOVE LOVE!!!!!
on November 8, 2011
Posted by: Mamabear
from Alaska
I have had my machine for a little over a month, I absolutley love this machine, the only "downfall" is We go tru a lot more coffee :p
Pros: Fast, Easy to use, Accommodates All Cup Sizes, Multiple Settings, What's not to like, Durable, Stylish
Cons: No complaints
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Best single cup I have ever owned.
on November 7, 2011
Posted by: Mort
from Prairie Village, KS
I have owned several single-cup brewers. To date, this is the best I have ever owned. What I like best is that it gives you several different cup sizes, from demi-tasse to travel mug. Ease of use is also a plus for me.
Pros: Fast, Stylish, Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Only Issue I have is
on November 4, 2011
Posted by: Tmaida17
from Frankfort, NY
I really do like the Keurig I bought. I know others that have them so i broke down and bought one because i like them so much, but after only a month if i try to change cup sizes other then the one it defaults to it doesn't give you the right amount. Huge bummer and let down.
Pros: Fast, Easy to use, Multiple Settings, Stylish, Accommodates All Cup Sizes, Durable
Cons: Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Love the convenience when it works
on November 4, 2011
Posted by: Number five and counting
from Hudson, WI
I have had most of the same problems the others listed and am on my 5th replacement in less than 2 years! The current one I've had now for 8 months with some occasional issues. I will say the customer service I've received has been good once I get connected to the correct person. I really enjoy the convenience of the brewer and one cup at a time, since I'm the only one drinking coffee at our house. I've learned I have most of the trouble if it gets shut off or if the power goes out, so I leave it on constantly. I descale every 2-3 months per the customer service rep. I'm fully expecting this one to malfunction, too, based on my history, but I won't give up since I really like the convenience. Wondering if a different brand would have better performance, but because the customer service continues to replace them for free I'm hanging in there, however, I'm starting to feel like they don't believe me when I call and tell them I'm having the same problems again, but am glad to read here that I'm not alone. I do love the Keurig Brewers, just wish they were reliable. I recommend them, but with the truth of my experience. My friend who recommended it to me feels awful for the trouble I've experienced....she too has now had the same issues.
Pros: Fast, Multiple Settings, Easy to use, Accommodates All Cup Sizes
Cons: Fragile, Noisy, Temperamental
I would recommend this to a friend!
Written by a customer while visiting keurig.com