Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Renewed hope in customer service
on November 16, 2011
Posted by: Kevin - Keurig customer for life
from Pottstown, Pennsylvania
When my hope was almost completely lost with customer service, Keurig gave me a renewed sense of customer worth. Let me explain, I received my Platinum Brewing System as a Christmas gift last year. Right off, I loved this thing. Recently, I have been having brewing issues that I could not resolve with the recommended cleaning procedures. Unfortunatly, my Keurig was not performing at optimal standards. When I contacted Keurig customer service, they helped me troubleshoot my device over the phone. After many failed attempts to recover my device, the nice lady said she would ship me a replacement free of charge, without having to box up the old one for return. Long story short, I just had my first cup of coffee from my replacement Keurig and I couldn't be happier. I highly recommend a Keurig for both excellent coffee and customer service. P.S. Keurig, could you please give some customer service pointers to the cell phone industry?
Pros: Fast, Accommodates All Cup Sizes, Easy to use, Stylish, Multiple Settings
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
5 years later and I'm still Amazed!
on November 15, 2011
Posted by: Kinder Mommy
from KY
I bought the Platinum floor model for [$] and haven't had a problem with it for 5 years. I used tap water and never descaled it at all. I don't recommend that, but I am only now (5 years later) having problems. The water won't heat. Definitely time for a new one. I called customer service and they will send me one immediately with a 35% discount and free shipping. Oh, and we've brought this coffee maker on every vacation for years. It is heavy, but it was definitely not fragile. The only bad part is that we can't go back to regular coffee. Keurig is so good that anything else tastes like sewer water. lol!
Pros: Durable, Easy to use, Fast, Reliable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Outstanding Brewer
on November 14, 2011
Posted by: CPO Jim
from La Porte, IN
This is a great coffee maker!. I owned the machine for about six months when it just shut itself down. I called customer service who talked me through cleaning the three ports on the top needle...worked great. Two weeks before the expiration of the warranty the pump apparently quit working. I called again and explained the problem and they sent me a brand new machine. Customer service was the best both times!. On registering the new machine I received an e-mail offering two free boxes of coffee with the purchase of two more. Just a suggestion to owners...use bottled water and descale every three months. Also take the k-cup out of the brewer as soon as it is finished. I am totally happy with the coffee brewer!
Pros: Multiple Settings, Stylish, Fast, Durable, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
great customer service
on November 13, 2011
Posted by: steph
from ludlow, pa
have had a little over a year and the water pump started to malfunction. called customer service twice & sending replacement machine. i wish all companies had this excellent customer service. recently had 42" lcd go bad and company would NOT help us out at all.
Pros: Stylish, Multiple Settings, Fast, Accommodates All Cup Sizes, Easy to use
Cons: Water pump malfunction
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Buyer beware
on November 13, 2011
Posted by: Great idea but bad product
from South
Beware there is a problem with the pump and hot water ends up back in the water container, After several phone calls to technical support for problem solving and being told it needed to be cleaned with vinegar the problem still persisted. Ended up throwing unit in garbage. [$] and only one year of use.
Pros: Variety of selections, Convenience, Fast, Easy to use
Cons: Engineering flaw, Pump stops working
Written by a customer while visiting keurig.com
Customer Rating
3
A lot of money for not a long life
on November 13, 2011
Posted by: Kathy
from Prescott AZ
The pump seems to go out on this before the year is up. I had the 1st one replaced under warranty. The 2nd one lasted a yr and the pump was gone on it also. Family members have had their's and not had these problems. I clean mine and they don't. Maybe I shouldn't be so clean? I also use purified water.
Pros: Multiple Settings, Accommodates All Cup Sizes, Fast, Easy to use, Stylish
Cons: Pricey / Poor Value, HARD TO CLEAN, Fragile, I've had 3 in 2 yrs
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Genius! Just awesome!
on November 12, 2011
Posted by: Chris
from Quebec, Canada
Bought this machine because I hate to make a pot of half a pot and not drink it all. I know others who have one and just adore the machine. Coffe tastes great. Great for the family. And the fact that you can make iced coffee in the summer is the bomb. The only down side to the awesomeness of this machine is that not all coffee and tea makers have k-cups for their products.
Pros: Multiple Settings, No Waste, Stylish, Easy to use, Accommodates All Cup Sizes, Time Saver, Durable, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Changed My thoughts on Keurig
on November 12, 2011
Posted by: Joshua
from Iraq
My Army unit got one from Keurig about 3 months ago while deployed to Iraq and we love this machine. We make around 20-30 cups a day with this machine and have had absolutly no problems with it. I thought the Keurig coffee makers were over priced and not worth the money until we got this for our unit. I am getting one for my house when I get back from deployment.
Pros: Accommodates All Cup Sizes, Fast, Durable, Multiple Settings, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com