Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Absolutely Love This Coffee Machine
on November 21, 2011
Posted by: Tom
from Ohio
I use this coffee maker all day long. It makes great coffee if you find the correct coffee selection for each different coffee you use. That I believe is the hardest part, finding the correct size setting. Sometimes you will waste a cup either being set to weak or to strong and bitter but once you find the right setting the coffee is very very good. I have found myself trying many different flavors and types of coffee and drinking coffee all day now instead of just in the mornings. I hate wasting coffee and me being the only one that would drink it all day ment I would end up wasting several cups out of every pot I made. Now anytime of the day pop in whatever flavor or style you feel like and boom a fresh hot cup!
Pros: Fast, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Buyer Beware!
on November 20, 2011
Posted by: UnhappyOwner
from VA
Three cups made each day. Only filtered water used. On our fourth brewer. Pump quits working after only a few months. Keurig has sent us new brewers without question. However, when we determine we are no longer interested in taking the Keurig journey (replacing them over and over) we find that they do not issue refunds if you haven't purchased from their website. They recommend I return it to the store where I purchased it. Problem - I no longer have the actual brewer I purchased from this retailer. At the end of the day, between brewer and KCups, the coffee we consume has cost over $100 per month. Research well. Loved the brewer out of the box. Fell out of love a few months later. Over the rollercoaster relationship.
Cons: Poor Quality, Short Life, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Wont Last a Year!
on November 20, 2011
Posted by: DaveH
from Fayetteville, GA
We're on our third one with the last two being sent to replace each one before it. After about 8 months it starts brewing cups that are short in volume - "short cupping". I've become an expert at cleaning and care but to no avail! One of the users here doesn't feel the logic is as easy as it can be as well. Their customer service is great but I would rather have a brewer that will last a few years instead! I wish they had an upgrade program to one of the other brands listed on this website.
Pros: Customer Service
Cons: Doesn't last, Software Logic Odd
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
OK while it lasts
on November 19, 2011
Posted by: Chris
from Massachusetts
Like many others, my Platinum brewer began shorting cups then would hear the pump but no water movement. I found that if I lift and replace the water container the pump'll kick in. I can hear the tone of the pump change when it starts pulling water. Have descdaled, followed all suggestions. This is the third unit with the same issues. Keurig seems to have MAJOR engineering problems-most of these fatalities to the brewer sound remarkably similar and are related to water pumping. Don't know how they can make a profit on the brewers as they keep needing replacement. PLEASE address this, Keurig. Love the coffee, though.
Pros: Fast
Cons: Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
very nice brewer
on November 19, 2011
Posted by: NJ coffee drinker
from New Jersey 08021
This is the 3rd coffeemaker I got. The first 2 were noisy and broke. This one worked for one and half years until for no reason the pump broke. It says brewing in the window but it wasnt. It was de-scaled as required but still broke. Did you know that instead of waiting to get a replacement in the mail you can take it to any Bed Bath and Beyond store and they will replace it for you on the spot! No dealing with Keurig. I didnt have receipt or box..just carried it inside the store and they said just take one off the shelf. They have some kind of agreement with Keurig to do that. Nice,easy and fast! I got the same kind of Keurig and they have lots of k cups to chosse from as well so you can shop while you make an even exchange!
Pros: Easy to use, Accommodates All Cup Sizes, Quiet easy to use, Fast, Multiple Settings
Cons: Pump broke after 15 yrs, HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Would not recommend
on November 17, 2011
Posted by: North of 60
from Yellowknife, NT
The brewer started off great but after a short period of time it would only brew about a half cup on the highest setting and would immediately shut off. Now, when powered up, it stays on for about 30 seconds and shuts off..without brewing. Although I love the convenience of this brewer, I cannot afford to take the chance of buying another one. This one lasted less than one year...very disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy one. I've gone through 3 units
on November 17, 2011
Posted by: Euro Jim
from Chicago, IL
I purchased the first unit little more than a year ago. And I'm now on my third machine. The Platinum unit does not last. I may use the machine to brew 3 to 4 times per day. And only Mon. - Fri. (Sits in my office). So I've been able to brew on average less than 500 cups before machine failure. Long story short, pick a different machine.
Pros: Stylish, Fast, Easy to use, Multiple Settings
Cons: Units keep breaking, Always some problem, Fragile, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Great while it works
on November 16, 2011
Posted by: Bob the Builder
from N. NJ
Our first Keuring Premium coffee maker lasted only 1.5 years. Now we are on our second Keurig Premium coffee maker and it's only been 5 months and we are starting to have problems. Specifically, the pump isn't drawing the water like it used to. We've cleaned the machine with vinegar as is suggested. Many have the same complaint about durability, so these problems are not isolated. I guess that's just what you have to expect going into it. Frankly, I'm considering bagging the whole Keurig thing. The machines don't last and the coffee is expensive. Keurig better get smart about their machines - build them better or else your customers will leave you.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Pricey / Poor Value, HARD TO CLEAN, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com