Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Wow....
on November 27, 2011
Posted by: Nightshift ER RN
from Texas
Worked great for 10 months, then all of a sudden it stopped. I called customer service and the tech spent about 15 minutes on the phone trying to troubleshoot the brewer with me. When she tried everything, she just said "well, we don't have your brewer in the cinnamon color in stock, but I have a black platinum brewer to replace it with if that is ok"? Just like that I was shipped a new brewer and got it in 4 days (only because one of the days fell on Thanksgiving). It is always great to speak with a customer service rep who doesn't treat you like an idiot and who is friendly. Thanks Keurig!!!!
Pros: Easy to use, Stylish, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Sending the second one back
on November 27, 2011
Posted by: Bikezen
from South Carolina
Maybe three is a charm. First send back because it stopped working. Second one the water holder did not fit properly. After replacing it, we wouldnt dare remove it and fill it now with a pitcher. The second one has now stopped working and I have descaled repeatedly and done the paper clip cleaning of the needle. I usually go to [@] and get a cup of coffee before I begin my morning kabuki dance with the Kuerig. It is always an adventure to see what size coffee you will get. I bought one for my 84 year old mother hoping for simplicity but it has proven to be complicated too with her having to clean with a paper clip. Bad design. However, the customer service is exceptional and very helpful in returns.
Pros: Durable, Stylish, Multiple Settings, Accommodates All Cup Sizes, Fast
Cons: Fragile, Noisy, HARD TO CLEAN, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I would definitely buy this brewer again
on November 27, 2011
Posted by: ufcfan54
from Albuquerque, NM
I love, love, love the platinum brewer! So far, it brews a perfect cup every single time. I've never tasted coffee this good before. I have no complaints. Keep up the good work Keurig!!
Pros: Fast, Multiple Settings, Easy to use, Durable, Stylish, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Quick easy coffee in a under a minute.
on November 27, 2011
Posted by: Groh
from canada
we use it everyday for coffee and hot choc for the kids. also being able to make iced coffee or teas is incredible. also the hot water on demand is great feature for other things in the kitchen.
Pros: Durable, Fast, Stylish, Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: HARD TO CLEAN
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Barely Works!
on November 26, 2011
Posted by: Just want a good cup of Coffee!
from Minot, ND
It worked for a few weeks then began to act up. Would make the noises(pump or just a low roaring sound) as if it was going to work but it would not make any coffee. Descaled and nothing changed. If you gave it a "convincing tap" on the side it would start, sometimes. Now it won't even take in water even with the tap. I spent about 30 minutes on the phone with customer service and the lady was very nice. She had me run it through what she called a reset phase(three medium cup brews) and it worked for a bit. Then just stopped. It has become a very expensive counter top weight.
Pros: Accommodates All Cup Sizes
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Replacement Disappointment
on November 26, 2011
Posted by: Sue, krazy for Keurigs
from Maine
I upgraded to this brewer ONLY because I wanted the red color. There was a problem with the pump and I received a replacement (customer service was great). However, I am very disappointed that the replacement was a black brewer. Now, I regret spending the extra money. I told the CSR that my brewer was red - seems they should know that when I gave the serial number.
Pros: Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Upgrading after 2 yrs.
on November 26, 2011
Posted by: Deb
from Ohio
I have owned a Keurig for about 2 years and have just ordered my second (my first still works fine, I wanted to upgrade to some of the new features). Only had one issue with short cupping that was solved with one call to customer service. Any product can have a few lemons but customer service is great and they stand behind their products. This is a great coffee maker for a single person who doesn't have time to drink a full pot. Love the variety. I have noticed that most of the negative reviewers have had to admit that customer service has taken care of their issues. I highly recommend this product. There is a reason that Starbucks and Dunkin have jumped on the K-cup bandwagon.
Pros: Stylish, Fast, Multiple Settings, Durable, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Does not last
on November 25, 2011
Posted by: Pat the coffee drinker
from CT
Love this product, but only works for about nine months.
Pros: Fast
Cons: Does Not Last
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com