Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Poor, Poor Quality!
on December 7, 2011
Posted by: wblank
from Virden, Illinois
I received this machine for Christmas. The first pot would not stay on. I called customer service and they sent me a new pot. I called service to ask how I was to return the original pot. The gentleman told me to keep the pot and use it for spare parts. Before I received the second pot, the pump also went out in the original pot. I started using the second pot and it is doing the same as the original pot (not staying on). I am really disappointed because I like the idea of making a single cup but for the price, I would never buy another or recommend anyone else to buy one.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome Machine!
on December 6, 2011
Posted by: Brett
from Michigan
Wow. I'm amazed! I'm very surprised this gets any negative reviews. Who-ever said this is noisy is wrong. It's exactly the opposite. It brews in 30-45 seconds after warm up(1-2 minutes MAX). I'm probably going to use this more for Hot Cider, and Hot Cocoa then coffee. Drink comes out hot, and is perfect for mornings. Some say it quits quickly but we'll see. If it does, I'll be sure to come back here and tell you!
Pros: Quick, Accommodates All Cup Sizes, Hot, Fast, Quiet, Easy to use, Multiple Settings
Cons: N O N E
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
In Love with this machine!!
on December 6, 2011
Posted by: bugnhop
from Montana
HOnestly, this machine is great. I did my homwework for quite some time before purchasing and I admit I was a bit nervous. I have had this for 3 days, so we will see how it holds up and I will update my review. First, FYI, it DID leak the first few cycles I used it. A small amount of water leaked out of the base when I was running the first 2-3 plain water rinse-machine cycles. (reason for only 4 stars)I was instantly heartbroke! However, it has NOT done this since!! Perhaps getting it going & rinsed &?? I don't know. If it happens again I will not be happy. I ran about 6 tall mugs of just plain water through the machine on brew to clean it out when new & rinse any "plastic" tastes. My coffee does NOT taste like plastic!!! It is wonderful and I am a bit of a coffee snob! I have seen some people complain of this but I don't sense it AT ALL. Make sure that if you want BOLD you can handle it! :)I bought this as a bundle for [$] at [@]!!! It came with 60 coffees and a K Cup. Price can not be beat, not even on [@]. Get one now :)))I have made about 15 different varieties/flavors of coffees, made hot chocolate for the kids, made apple cider, and even used it for hot water for my oatmeal. ALL were tests it HAD to pass in order for me to justify keeping it!!** PASS!! **Yes it is an expensive machinge. HELLO! So is a Bunn and any other GREAT coffee machine. I am not a fan of the "waste factor" when it comes to the plastic KCups and the environment. Like we need more plastic in the landfills! I am hoping that eventually they can be recycleable or biodegradeable or something... In the meantime, I plan on using my own coffee with the KCUP or an Ecko cup. MUCH cheaper that way anyways!I drink exclusively organic coffee ($$$). WIth the KCUP or an ecko cup the price of the filled kcups becomes a moot point. I will still buy the same organic coffee beans, grind them once a week, and fill a kcup. Especially when hubs is home. However, when hubs is traveling (a lot!) then I WILL just pop in a kcup & be sipping in about 2 minutes from power up to my recliner!!TIPS: DO remember to take out the used Kcup.DO remove the black Kcup holder BEFORE inserting your own KCup/coffee (DUH! read the instructions people!!)DO DO DO pay attention to your cup size on the LCD display!! It would be somewhat easy to have the travel mug size selected with only a regular size coffee cup. result=overflow!YES it MAKES just hot water!! Simply don't put any coffee or kcups in the machine and VOILA- instant hot water.In summary: my hubs will roll his eyes at me and think it's a ridiculously $$ piece of gimmicky technology. BUT he's a pioneer. (LOL!!) I, on the other hand, LOVE it, LOVE the coffees, LOVE it ALL. Get one NOW. Enjoy your new machine. BLISS :)
Pros: Easy to use, Multiple Settings, Fast, Accommodates All Cup Sizes, Stylish
Cons: Pricey / Poor Value
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
It's the BOMB!
on December 6, 2011
Posted by: Blackeyed Susie
from salem,Indiana
So far, this is the bomb! I love hot, fresh coffee, but with just me and my wife, we never finish a pot of coffee, and we drink at different times of the day. The K cups aren't cheap, but it is an affordable indulgence. In fact, I actually drink less, because each cup is richer and more satisfying. It is great to be able to have different tastes/flavors whenever the mood hits us. The Platinum brewer appears well-made, looks great, and has handy features. I learned about Keurig as a convenience store that I frequented had the commercial model, and I loved the coffee it produced as well as the hot chocolate...and that was with unfiltered city water. I use bottled water only, and am pretty big on maintenance, but time will tell as far as durability goes. Bottom line, this thing makes world-class good coffee! PS The cinnamon-red model looks great in my kitchen.
Pros: Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
AWESOME BREWING SYSTEM
on December 5, 2011
Posted by: Navy Gene
from Fredericksburg, TX
We used the brewer almost everyday and loved it. Just brought a new one using our club points. It lasted 58 months, awesome. Great buy and very please with the product.
Pros: Multiple Settings, LASTED 58 months, Durable, Easy to use, Accommodates All Cup Sizes, Fast, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Love product, wished would hold up!!!
on December 3, 2011
Posted by: kemba
from virginia
A few weeks after warranty runs out, maker goes nuts. If didn't cost so much would buy another one, love the convenience
Pros: Stylish, Easy to use, Fast
Cons: Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
The Bomb.com!!
on December 3, 2011
Posted by: Southern Coffee Lover
from Bastrop, LA
I upgraded from the Mini brewer to this as a Christmas present to myself and I have ENJOYED my new brewer everyday. I have made hot chocolate for my kids and the apple cider is delicious! The Platinum brewer makes a cup of coffee almost on demand,unlike the Mini I had. All in all, I think I am going to love love love my new brewer!
Pros: Multiple Settings, Durable, Accommodates All Cup Sizes, Fast, Easy to use, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Absolutely love it!!!!
on December 1, 2011
Posted by: Frog lady
from Jacksonville, FL
My father recommended this brewer to me he had purchased the platinum for himself after using my uncles. I tried coffee from my dads brewer now I own the same model I fell in love with it.
Pros: Accommodates All Cup Sizes, Fast, Stylish, Easy to use, Multiple Settings, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com