Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Great machine the second time around
on December 12, 2011
Posted by: grindle
from Amityville NY
The first model I received had to be cleaned frequently. I purchased a special cleaner from Kuerig that seemed to work very well with just one run thriugh. Then I received a message from Kuerig that if I used the cleaner, I must replace my machine as the cleaner was found to produce mould. I received a replacement machine and found it superior in every way to my old one. Maybe the design was also changed. But this brewer takes less time and delivers more coffee for each setting. As such I will give it five stars. I haven't had it long enough to require a cleaning so I am not sure if this will last.
Pros: Fast, Easy to use, Accommodates All Cup Sizes
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig Platinum/Parts-Poor Quality
on December 11, 2011
Posted by: D
from Trenton, MI
It is 2 1/2 yrs old and the top inside plastic cracked. No more brewing coffee with this one. All it's good for now is hot water. I have an older special edition and it's still working. Very disappointed with the platinum for the price of it. The parts are of poor quality and what's with the on/off switch being in the back! Should be on top like the other models.
Pros: Accommodates All Cup Sizes
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Save Your Money
on December 11, 2011
Posted by: Ellie
from Falls Church, VA
I gave it one star. It should have zero. I have had my brewer less than a year, and it no longer works. I've followed all of Keurig's instructions as well as everything I can find via google. I'm headed to [@] today to buy a new Mr. Coffee. The only good news is that it was a Christmas gift. At least I didn't waste my own money on it.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Complete and repeated failure
on December 11, 2011
Posted by: POdinSpartanburg
from Spartanburg
Three strikes and you are out. Bought the uber expensive platinum only to have it fail after a couple of weeks of heavy use (New toy, kids liked hot chocolate) customer service was pathetic and exchange was difficult (store policy and Keurig policy) Got second one through store and like clockwork it failed in 2 weeks. Third try acted up in 3 weeks and failed completely within 3 months. Now store and Keurig wants nothing to do with me and I have an expensive unrepairable paperweight. Two other keurigs failed at work and two others failed with friends. Basically the whole line is an expensive piece of [*].
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Cup Of Coffee
on December 10, 2011
Posted by: Java Mike
from Pittsburgh, PA
I brew a fresh cup of coffee every morning before work. I no longer have to stop at the local coffee shop for an overpriced cup on the way to work. It saves me time and money. I like that there is no mess to clean up after making a cup What I like best about my Keurig is the customer service that came with it. After 5 months of use my B70 quit. It would no longer brew a cup of coffee. I called customer service and they stepped me through a few simple troubleshooting procedures but when they weren't able to resolve the issue they arranged to ship me a new brewer (free of charge). That's customer service!
Pros: Multiple Settings, Fast, Easy to use, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Machine
on December 10, 2011
Posted by: Metalman
from Glastonbury, CT
I had a previous machine which failed and couldn't be repaired.....but I called customer service and they gave me a ONE-TIME replacement. I've had no trouble since. This company really stands behind their product!!!!!! I'm really so satisfied with the product so much that I gave 3 of them as Christmas gifts through [@] at a substantial bargain which I couldn't pass up.
Pros: Easy to use, Multiple Settings, Stylish, Accommodates All Cup Sizes, Durable, Fast
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Why do I pay [$] for this coffee maker?
on December 9, 2011
Posted by: dude
from wyoming
Im a [*] thats why. on our third one in two years. Love the simplicity of it but the product svcks. Please fix your faulty components because my wife wont let me not buy this [*]!
Pros: Fast, Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
My initial review of the platinum brewer
on December 9, 2011
Posted by: Don
from Newcastle, De.
My initial review is all raves for now but I will update my reviews accordingly as time goes by.
Pros: Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings, Less wasted coffee, Fast
Cons: Expensive portion cups
I would recommend this to a friend!
Written by a customer while visiting keurig.com