Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Excellent coffee maker. Rinse new ones.
on December 25, 2011
Posted by: BillM
from Austin, TX
Spendier per cup than a normal coffee maker, but less waste...except for the plastic. A little unsettled about throwing the k-cups away..lots of plastic in a year for one person. But it works really well. Exactly as I hoped. ONE STRONG RECOMMENDATION: Run not one or two cups through, but at least a full reservoir full of water...perhaps two. There is a strong plastic flavor in coffee until you WASH the reservoir with soap AND run at least one or two FULL reservoirs of water through the brewer. Much better after that.
Pros: Efficient, Easy to use, Fast, Stylish, Cool, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
BAD SMELL AND EVEN WORSE TASTE
on December 24, 2011
Posted by: Bob
from Cleveland, Oh
When i first got this machine i cleaned it and then brewed a cup. I first noticed this terrible odor coming from the coffee and then the taste was even worse. It smelled and tasted like burned plastic. I read other reviews and decided to use vinegar, didnt work. I just feal when you pay [$] for a product you should be able to use it out of the box and not have to clean and flush it for days befor use. It looks nice but it has this cheap plastic container for the water which is the problem. Glad they cheaped out on this product but still charge full price. Bottom line, dont even think about buying. Worst product ever made!
Pros: None
Cons: Tastes like plastic, Smells like plastic, Awfull taste
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig, explain this!!
on December 23, 2011
Posted by: Ftbllreff
from Maryland
I have both Keurig and Cuisinart K cup machines...About me... I am an embedded systems design engineer and know about control systems and such.Food processing products should only use parts ( components ) in the water / control systems - internal to the coffee maker - that are "fit for purpose" as designed to be use with WATER.. as a coffee maker uses water.I have opened several of my failed Keurig and Cusinart K cup machines and found that they are using an AUTOMOTIVE Market Pneumatic Solenoid Valve [*].. part number SH-V0829...Google this number if you want to check and see this. It is designed for auto seat cushon inflation and has a built in LEAK RATE of 1CC/Min at 4 PSI for air compresser unloading used in seat cushon inflation systems. It is NOT WATER PROOF and DRIPS inside the coffee makers in the transformer and the air pump near the bottom getting the electric motor wet and make it smoke.. My coffee maker was way too young to smoke .. hahha just a joke..The folk that make this coffee maker [*] think most folk are too stupid to find out about their use of cheep and unfit for purpose components inside their coffee maker. I have attached a DOOR and Hinge on the back of one of my coffee makers that I keep repaired personally.. and buy the replacement control solenoids on [@] to keep my coffee maker working.... I was ripped off...I did not pay for a rusty solenoid that leaks water inside my [$] coffee machine. When I call Keurig... they do talk some but avoid the topic of this solenoid.. just reading a standard reply statement... When I talk to Cuisinart.. they have nothing to say but want my $10 for shipping a replacement unit... also with the same defective solenoid inside of the same type and part number...I want to like my coffee maker.... but I do not like being treated like a fool ...My old Mr Coffee has very nice insides... good design.. and lasted a long time... I am wanting to see Mr Coffee make a K cup that I would like... Cuisinart and Keurig are only about making money .. and not delivering INTERNAL quality of their product with this machine.. They come from the SAME [*] factory...and they are made using non water proof - no O ring - air only - pneumatic solenoid valves... The part numbers are on the side of the solenoid if you care to open up your machine and look... Do not have it plugged in if you do.. safety first..I hope you like having RUSTY water in your hot water for making tea and coffee.... the solenoid does rust internally as it is only for air usage...not made for water exposure...I have photos and also plan to use this experince in a control system class I teach at a University as an example of poor ethics in business manufacturing...I need not say how MAD I am over this discovery .....and the lack of interest from the folks that make this product..Barnum and Bailey.. a sucker is born every minute... that must be their motto..I must be a sucker..
Pros: Easy to use, Stylish
Cons: Noisy, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I would buy this product again
on December 23, 2011
Posted by: LDaley10
from Lottsburg, VA
We are a retired couple and drink coffe all day. It's nice have a variety of flavors to choose from. Love having a fresh cup every time and not a steal cup leftover from breakfast.
Pros: Stylish, Durable, Easy to use, Multiple Settings, Fast, Perfect cup every time, Accommodates All Cup Sizes
Cons: Primer flashing light
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Going strong
on December 22, 2011
Posted by: Coffee savant.
from Halifax Nova Scotia, Canada
I have had my machine going on 3 years now and I use it every day at least 3 or 4 times a day including my wife's use. I liked it so much I got one for the office as well. I can't imagine my coffee life with out it.
Pros: Stylish, Multiple Settings, Easy to use, Fast, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Failed within 13 months!
on December 22, 2011
Posted by: Lee Lee
from Eastern KY
The coffee maker was a disappointment. It failed to work properly by not pumping water and then the display program failed for choosing cup sizes. For the price i would expect it to last much longer for occasional use.
Pros: Easy to use, Looks nice
Cons: Water pump failed, HARD TO CLEAN, Only one cup size worked
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
after 3 replacements and upgrade
on December 22, 2011
Posted by: Pat in Tn.
from Spring City, Tn
Liked being able to set the temp as we like hot coffee like that guest can select their preferences in coffee pods and size of cups. I question the quality of the product keurig upgraded the coffee maker as the first 3 quit working after 1 to 2 weeks. But I am disappointed in the performance of the product
Pros: Easy to use, Fast, Multiple Settings, Accommodates All Cup Sizes, 2 yrs old and not working
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
One Year Life Span
on December 22, 2011
Posted by: Andy B
from Nazareth, PA
This is my second brewer. First one died after a year, so did the warranty. I just chalked it up to bad luck and ordered another one. This one lasted slightly longer, 1 yr. 3mos.. The pump started going and now its just a matter of time until it stops completely.
Pros: Fast, Easy to use, Accommodates All Cup Sizes, Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com